Not the fastest, but
Completely Busted
Response from developer
We apologize for the inconvenience. We identified and fixed a bug that was affecting a small number of new customers. Please reach out to our support team with any other questions: support@evmatch.com.
Trashola
Customer support never got back to me
Response from developer
We're also sorry that our response time did not meet your expectations. While we strive to respond to support requests as quickly as possible, we recognize that waiting more than a day for assistance is disappointing. Charging interruptions can occur for a variety of reasons, including vehicle settings, charger communication issues, or site-specific conditions. We'd appreciate the opportunity to review the session details and determine what happened. Thank you for bringing this to our attention. Your feedback helps us improve both our charging experience and customer support.
buggy mess after redesign
i try to charge my car but it cancels randomly. the fees don’t cancel and i get charged for whole hold price instead of what i charged for. stupid app. i had to message customer support 3 times to get my credit back. on multiple occasions. never using this service again.
Response from developer
We're sorry to hear about your experience. Unexpected session cancellations and delays in releasing authorization holds can be frustrating, and we understand why that led to a poor experience. The temporary hold placed at the start of a charging session is not a charge and should automatically adjust to reflect the actual session cost once processing is complete. However, we recognize that when holds are not released promptly, it can feel like you've been incorrectly charged. We appreciate that you contacted support and regret that it took multiple interactions to resolve. We've shared your feedback with our team as we continue improving charging reliability and payment processing.
Easy charging at my apartment building
Response from developer
We're happy our service is helpful at your apartment building!
Lost money + very pricy + doesn’t work consistently
Anyway when I reached out to the support team, there was no reply in the beginning. After trying multiple times and getting hold of someone, I got a reply that they will help me figure out getting the money back. I have never heard from them since.
Additionally, the service is way more costly than its competitors such as charge point and powerflex.
And the app is horrible. It sometimes works and mostly does not. You have to try multiple times to get the session started.
Response from developer
We're sorry to hear about your experience. It sounds like we fell short both in resolving your account balance issue and in providing a reliable charging experience. Refund requests and support inquiries should receive timely follow-up, and we apologize that this wasn't your experience. We'd like the opportunity to investigate what happened with your account and make sure any outstanding issue is addressed. We also appreciate your feedback about session reliability and app performance. Our team is continually working to improve the charging experience, and feedback like yours helps us identify areas where we need to do better. Please contact us at support@evmatch.com and reference this review so we can look into your account and follow up directly.
Service is completely busted
Response from developer
Thank you for taking the time to provide such detailed feedback. We're sorry to hear you've experienced issues with reservations, charging history displays, fee calculations, and other parts of the app. The reservation issue you described, where a reservation disappears from the app but continues blocking new reservations, is particularly concerning. We understand how frustrating that would be when you're trying to secure a charging session. We've shared the issues you've highlighted with our product and engineering teams for review. While some of the items you mentioned may involve how information is displayed in the app, we agree that inconsistent or confusing information can significantly impact the user experience. We are aware you are in active communication with our support staff. We appreciate your feedback and are committed to improving the reliability and usability of the app.
Why taking money upfront?
Response from developer
We appreciate your valuable product feedback. It's very helpful as we continue improving the app so that drivers have a superior charging experience. If you would like a refund, please contact us at support@evmatch.com and we'd be happy to help.
Useless
Garbage App
Garbage app
Worse than no charger
Poor Customer Support
WORSE APP, WORSE CUSTOMER SERVICE
Very helpful
All kinda annoying problems
Non functioning service
Response from developer
We're sorry for the trouble you had with the app. We are always working to make improvements that meet the needs of our existing and new users. Please email us at support@evmatch.com so we can work to rectify your poor experience.
Poor app responsiveness
EDIT: on top of that, the chargers never work at my complex and i still get charged a host fee upon cancellation. Worst EV app ever made
