Criminals - would avoid
They went to manage ev charging at our office and overcharge by 40%.
Starting the process to have them thrown out.
Starting the process to have them thrown out.
Easy but expensive
The app is easy, it works well, the charges are pretty high.
Bad
Terrible
Chargers are not reliable
I have used 3 different chargers at this location and only 1 delivered a decent charge!!!
Not the fastest, but
Fair pricing, and very reliable. I’ve never arrived and a space hasn’t been open. Fair pricing, I can normally charge from 10-80% for less than $15.
Completely Busted
Every single time I attempt to charge it asks me to enter a payment method (which I already have done) and does not let me proceed to charge my car. I am TRYING to give you my money and being prevented from doing so. Absolutely unacceptable performance.
Trashola
No information on where charging stations are located or how to access them. The one I wanted to use appears to be someone’s house? Claiming it’s available at 4am?
Customer support never got back to me
My car stopped charging around 60%. I tried to contact customer service several times and they never got back to me. They say someone should get back to you in a few hours, but it’s been over a day and no response at all.
buggy mess after redesign
app hardly works feels so vibe coded.
i try to charge my car but it cancels randomly. the fees don’t cancel and i get charged for whole hold price instead of what i charged for. stupid app. i had to message customer support 3 times to get my credit back. on multiple occasions. never using this service again.
i try to charge my car but it cancels randomly. the fees don’t cancel and i get charged for whole hold price instead of what i charged for. stupid app. i had to message customer support 3 times to get my credit back. on multiple occasions. never using this service again.
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Easy charging at my apartment building
EVmatch has been great at my apartment building, app is easy to use and works well. Glad my building added EVmatch
Lost money + very pricy + doesn’t work consistently
I had a EV match station at the last apartments I lived at. When I moved I still had money preloaded in the account. (At the time it was not letting me pay without preloading money, I am not sure how it is right now.)
Anyway when I reached out to the support team, there was no reply in the beginning. After trying multiple times and getting hold of someone, I got a reply that they will help me figure out getting the money back. I have never heard from them since.
Additionally, the service is way more costly than its competitors such as charge point and powerflex.
And the app is horrible. It sometimes works and mostly does not. You have to try multiple times to get the session started.
Anyway when I reached out to the support team, there was no reply in the beginning. After trying multiple times and getting hold of someone, I got a reply that they will help me figure out getting the money back. I have never heard from them since.
Additionally, the service is way more costly than its competitors such as charge point and powerflex.
And the app is horrible. It sometimes works and mostly does not. You have to try multiple times to get the session started.
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Service is completely busted
This service is completely busted and barely works. Half the time I make a reservation, it immediately disappears from the app. However, it still exists somewhere in their system, and you can't have concurrent reservations, so you're effectively locked out of using their service until the ghost reservation ends. Additionally, the app constantly displays inconsistent information. When making reservations that span a day boundary, the app erroneously reports minuscule hold fees. When viewing my charging history, half the pages claim costs of $0.00 and 0kWh, and half of them show me the true value. Idle fees aren't calculated properly, so when my vehicle sits at full I'm still charged $0.00 in idle fees (though maybe they should keep this!) Even after charging stops, a useless "start charging" button remains on the interface that doesn't do anything at all.
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Why taking money upfront?
Why need to buy credit I should be able to charge and billed on my credit card. Do you have a way to return it back?
Useless
Tried to charge at one of these stations and wasn’t able to after setting up an account - contact account host error. Use something else.
Garbage App
This app sucks.
Garbage app
This app shouldn’t have been allowed to be published to the App Store, it’s bad web app wrapper there’s basically no native features
Worse than no charger
I know this is site specific at times, but this app is designed for those who have no clue how to run a charger, to do so. The errors are cryptic, and the enelX chargers that aren’t really supported are garbage anyway. If I didn’t see a charger, I would have at least been able to not plan on charging.
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Poor Customer Support
Can not get profile userid/pw set up. Stuck in a loop of not being able to sign in or reset password.
WORSE APP, WORSE CUSTOMER SERVICE
The EV match system is absolutely disgusting. Horrible system. It allows people to use their charger and charge other people. Cool. It’s an interesting way to create your own little charging station and make some money off of it. But the problem is: the customer service is horrible. They never answer any of my questions, tried to contact them multiple times and always ignored, in addition, some places that has EV match charge RIDICULOUS amounts for charging. WAY MORE THAN TESLA SUPER CHARGERS. WORSE EXPERIENCE EVER, HORRIBLE APP. Whoever sees EV MATCH, it’s an automatic red flag.
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Very helpful
Customer service rep was helpful and it’s great to finally have chargers at my building
