Lacking Support
This app is nice when it works, but if you have a problem and need a fix or heaven-forbid a human to confirm something is awry then you are screwed.
They use AI agents for their email responses. There is no support number to call, and when the AI does get back to you the information is useless.
I don’t understand why they don’t also have a fully functional online page. You must use the app or you are locked out.
The setup process is also a hassle and requires a German number.
It’s nice to have a German bank account and to have things just work out, but when something happens you can’t solve personally on your end then you are in deep trouble because they can take weeks or months to respond adequately.
They use AI agents for their email responses. There is no support number to call, and when the AI does get back to you the information is useless.
I don’t understand why they don’t also have a fully functional online page. You must use the app or you are locked out.
The setup process is also a hassle and requires a German number.
It’s nice to have a German bank account and to have things just work out, but when something happens you can’t solve personally on your end then you are in deep trouble because they can take weeks or months to respond adequately.
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Don’t use expatrio service
I am very disappointed with Expatrio’s customer service. Despite several follow-ups regarding my blocked account activation, I have not received a clear or timely response. Most replies appear automated and do not address the actual issue. The lack of direct phone support makes the process even more frustrating. Based on my experience, I would not recommend their service.
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Use anything else !!!!
It’s been a month since I registered in Germany and I cannot even access my money! I am just given an error message when I try to open my bank account! I completed all the verifications and just need to activate my bank account but it won’t let me!!
Support
the app is ok, the problem is customer service and actually being able to use your blocked money! I have been trying to use mu blocked
money for 10 months but the customer service keep emailing me un useful articles and do not solve my issue to be able to get money out! and it is still an ongoing problem. if you can use another platform do NoT use this
money for 10 months but the customer service keep emailing me un useful articles and do not solve my issue to be able to get money out! and it is still an ongoing problem. if you can use another platform do NoT use this
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Bugs on Bugs
Someone is pushing out updates with no checks. Cant get through account verification without a million bugs.
