Lacking Support
This app is nice when it works, but if you have a problem and need a fix or heaven-forbid a human to confirm something is awry then you are screwed.
They use AI agents for their email responses. There is no support number to call, and when the AI does get back to you the information is useless.
I don’t understand why they don’t also have a fully functional online page. You must use the app or you are locked out.
The setup process is also a hassle and requires a German number.
It’s nice to have a German bank account and to have things just work out, but when something happens you can’t solve personally on your end then you are in deep trouble because they can take weeks or months to respond adequately.
They use AI agents for their email responses. There is no support number to call, and when the AI does get back to you the information is useless.
I don’t understand why they don’t also have a fully functional online page. You must use the app or you are locked out.
The setup process is also a hassle and requires a German number.
It’s nice to have a German bank account and to have things just work out, but when something happens you can’t solve personally on your end then you are in deep trouble because they can take weeks or months to respond adequately.
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Don’t use expatrio service
I am very disappointed with Expatrio’s customer service. Despite several follow-ups regarding my blocked account activation, I have not received a clear or timely response. Most replies appear automated and do not address the actual issue. The lack of direct phone support makes the process even more frustrating. Based on my experience, I would not recommend their service.
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Use anything else !!!!
It’s been a month since I registered in Germany and I cannot even access my money! I am just given an error message when I try to open my bank account! I completed all the verifications and just need to activate my bank account but it won’t let me!!
Support
the app is ok, the problem is customer service and actually being able to use your blocked money! I have been trying to use mu blocked
money for 10 months but the customer service keep emailing me un useful articles and do not solve my issue to be able to get money out! and it is still an ongoing problem. if you can use another platform do NoT use this
money for 10 months but the customer service keep emailing me un useful articles and do not solve my issue to be able to get money out! and it is still an ongoing problem. if you can use another platform do NoT use this
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Bugs on Bugs
Someone is pushing out updates with no checks. Cant get through account verification without a million bugs.
Too Slow
You should do this verification process before talking the customers money, not after getting the money and when they want release the money. Due to your technical fault I had gone through huge difficulties and had to wait 2montjs to unblock the money.
Lengthy Activation Process, lack of support despite urgent situation
★☆☆☆☆
My experience with Expatrio’s customer support has been extremely disappointing.
My residence permit documents have already been approved, and I received an email stating that I could proceed with the video identification process. However, the app still shows that my documents are under review and continues to request additional uploads. Because of these contradictory statuses, I have been unable to complete the activation of my blocked account.
I contacted customer support and explained that the matter is urgent, as I depend on the monthly disbursement to cover my living expenses and pay my university fees. Despite waiting several business days, I have not received any response and support.
As an international student, access to these funds is essential. Delays and unclear communication in such an important process create unnecessary stress and financial difficulties.
My experience with Expatrio’s customer support has been extremely disappointing.
My residence permit documents have already been approved, and I received an email stating that I could proceed with the video identification process. However, the app still shows that my documents are under review and continues to request additional uploads. Because of these contradictory statuses, I have been unable to complete the activation of my blocked account.
I contacted customer support and explained that the matter is urgent, as I depend on the monthly disbursement to cover my living expenses and pay my university fees. Despite waiting several business days, I have not received any response and support.
As an international student, access to these funds is essential. Delays and unclear communication in such an important process create unnecessary stress and financial difficulties.
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Customer Service failure
I’m absolutely dissaponted for their service, for 3 months they can’t approve my verification, which is absolutely on their side they can’t fix. They already change their contact person and I every time have to explain everything from the beginning, and they keep giving me generic response. After 3 months I still have no access to my money, I live in Germany for many years, before that I was using Fintiba, and this time I decided to change to Expatrio because of their lower fees and I think I made a big mistake.
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Bad experience
This app is forcing you to get value package eventhough you need only the blocked account # in the desktop you will find blocked account only feature but in phone app you don’t find it and it just like promoting their value package #cannot change an application when you start it #horrible customer service # no reply at all only chatbots
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bad banking app
after doing a transaction i cannot even download the document i needed. It has some critical bugs. Very few features yet none of them are fully functional. If I did not need this bank account immediately I would never use expatrio banking. I can not even make sure the money has transacted or not. Also I made insurance with TK using expatrio and Expatrio kept saying there was a mistake on TK side and my insurance has been cancelled. I was really stressed. Then I went to TK's office to ask about this situation and they told everything was OK and nothing was canceled. The problem was related to Expatrio's system and it took too much effort to fix this since I was not in Germany back then.
Very problematic system and app.
Very problematic system and app.
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Don’t use the app
What a stupid app. If someone comes to Germany for the first time, how do they expect them to already have a residence permit?
I tried to open a bank account with them, and they asked me to do verification via the post office. We went there and completed it. After that, there was an option to pair my blocked account with the bank account. But whenever I click pair, it just redirects me back to the home screen.
Because of this, I also don’t have the option to add another bank account. I already opened another bank account with a different bank, and now I’m completely stuck.
I tried to open a bank account with them, and they asked me to do verification via the post office. We went there and completed it. After that, there was an option to pair my blocked account with the bank account. But whenever I click pair, it just redirects me back to the home screen.
Because of this, I also don’t have the option to add another bank account. I already opened another bank account with a different bank, and now I’m completely stuck.
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Very kind
Very kind Ana’s nice staff, fast process
Activation Keeps Resetting
This buggy app and system keeps resetting my activation process. The support team is useless as they are unable to activate my account even after I provided solid proof of my case ID and Postident verification. On top of that, they take forever to respond to a support ticket. 3 days no response while they claim to reply within 1 business day.
How is a simple activation taking so long? I was forced to physically visit the post office multiple times while the activation kept failing again and again. Imagine the frustration, being new to a place and trusting a provider with so much of your money, all to receive no support at all.
Please save yourself the headache and do not use Expatrio to hold your money, especially if you are new to a country as a student and all your money is stuck because of a buggy app, system and slow support team.
How is a simple activation taking so long? I was forced to physically visit the post office multiple times while the activation kept failing again and again. Imagine the frustration, being new to a place and trusting a provider with so much of your money, all to receive no support at all.
Please save yourself the headache and do not use Expatrio to hold your money, especially if you are new to a country as a student and all your money is stuck because of a buggy app, system and slow support team.
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No handling at all
Thanks to this, I couldn't register for school and I failed to apply for a visa. The opening of an account that takes 1 day or 3 days at the latest has been less than 9 days, and even if the insurance is approved, it has not been transferred to the school, so it is not possible to register. The inquiry comes a day later and it's uncomfortable because the automatic response comes first. I don't recommend it unless you have a lot of time. You may not even be able to start studying abroad just because of this application.
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Worst customer service
Expatrio’s sign-up flow for a blocked account makes it very hard to opt out of their free bank account. It then becomes very difficult to complete the blocked account set-up process.
Although they have a team staffing chat support, the world’s dumbest chatbot will make it extremely difficult to reach them unless you start “shouting” in all caps and cursing. This is sadly more and more the case with e-services. It does not inspire confidence.
Although they have a team staffing chat support, the world’s dumbest chatbot will make it extremely difficult to reach them unless you start “shouting” in all caps and cursing. This is sadly more and more the case with e-services. It does not inspire confidence.
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perfekt
sehr gute app, ich hatte null Probleme damit 👍
terrible!
This "service" is terrible. Submit bank statements instead. The bank account is a joke, won't let you see more than a few transactions. Statements only show your monthly blocked account transfer. Fee is ridiculous. No human help. When I arrived in Germany, took a week to activate. I had to open a different bank account to get money. Do yourself a favor and avoid!
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Awful Experience
Can’t get help from actual humans. UI is awful. Can’t do anything from your computer.
late verification
They had already approved my passport yet not verified my account although 1 business day had passed, I applied and uploaded everything two days ago, yesterday they must have verified it. It was urgent for me. Now they don't work due to holiday. If you're saying you verify in one business day, you need to do so.
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Stay away from Expatrio to be happy
Don’t create an Expatrio account. It is really big regret. And until your 12 months finish they at least take 1000 Euro from you. Account charge, creating account charge, tax, monthly charge, buffer charge, charge charge charge. Once you out money in their hand they just find unreasonable ways to cut of your money. And also they are really bad at costumer service. When you have problems you are stressing on your side but they answer you only via mails which takes weeks and, the answer going to be completely irrelevant to your question and problem. The only thing I can recommend you about Expatrio is stay away from it to be happy. Otherwise you will stress a lot suffer a lot and lose a lot money. They charge 69 twice for nothing. When l asked them about reason they answer me weeks later and says sorry it can happen sometimes. And sent my money back. I mean you need to awake and count all the penny you have otherwise they are stealing from you. I have conversations mails as a proof if in case they will deny what l am saying here
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