Support
the app is ok, the problem is customer service and actually being able to use your blocked money! I have been trying to use mu blocked
money for 10 months but the customer service keep emailing me un useful articles and do not solve my issue to be able to get money out! and it is still an ongoing problem. if you can use another platform do NoT use this
money for 10 months but the customer service keep emailing me un useful articles and do not solve my issue to be able to get money out! and it is still an ongoing problem. if you can use another platform do NoT use this
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Bugs on Bugs
Someone is pushing out updates with no checks. Cant get through account verification without a million bugs.
Very kind
Very kind Ana’s nice staff, fast process
terrible!
This "service" is terrible. Submit bank statements instead. The bank account is a joke, won't let you see more than a few transactions. Statements only show your monthly blocked account transfer. Fee is ridiculous. No human help. When I arrived in Germany, took a week to activate. I had to open a different bank account to get money. Do yourself a favor and avoid!
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Awful Experience
Can’t get help from actual humans. UI is awful. Can’t do anything from your computer.
late verification
They had already approved my passport yet not verified my account although 1 business day had passed, I applied and uploaded everything two days ago, yesterday they must have verified it. It was urgent for me. Now they don't work due to holiday. If you're saying you verify in one business day, you need to do so.
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Stay away from Expatrio to be happy
Don’t create an Expatrio account. It is really big regret. And until your 12 months finish they at least take 1000 Euro from you. Account charge, creating account charge, tax, monthly charge, buffer charge, charge charge charge. Once you out money in their hand they just find unreasonable ways to cut of your money. And also they are really bad at costumer service. When you have problems you are stressing on your side but they answer you only via mails which takes weeks and, the answer going to be completely irrelevant to your question and problem. The only thing I can recommend you about Expatrio is stay away from it to be happy. Otherwise you will stress a lot suffer a lot and lose a lot money. They charge 69 twice for nothing. When l asked them about reason they answer me weeks later and says sorry it can happen sometimes. And sent my money back. I mean you need to awake and count all the penny you have otherwise they are stealing from you. I have conversations mails as a proof if in case they will deny what l am saying here
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Beware future students & sponsors before using Expatrio for blocked account
I am writing this review as a warning to any family member, parent, or sponsor planning to fund a student's blocked account through Expatrio. My experience with this company has been deeply unprofessional, financially draining, and psychologically exhausting.
I transferred over €12,000 to support my sibling’s education in Germany. The funding process was dangerously easy—they accepted my money instantly without a single question. However, getting that money refunded has become a month-long nightmare of incompetence.
The "Bait and Switch" Experience:
Expatrio is happy to take third-party funds (via Wise/Wells Fargo) to open an account, but when it comes time to refund that exact same money to the original source, they suddenly feign blindness.
Why This Has Been Torture:
For over 30 days, my sibling and I have been battling their support team to simply return my own money to me.
* Forensic Proof Ignored: I have provided a complete, verifiable audit trail. I submitted my Wells Fargo bank statements side-by-side with the Wise transfer receipts. The dates match exactly. The amounts ($3,000 per transaction) match exactly. My name and address are on both documents.
* Incompetent Review Process: Despite providing a "1:1 correlation" where I even highlighted the specific line items in yellow, their team repeatedly replies with generic copy-paste rejections claiming "insufficient documents" or that "references don't match." It feels like no one is actually reading the files we upload.
* Gaslighting: They keep telling us to "refund to the student's personal account for simplicity," completely ignoring our repeated explanations that this is not an option for us.
The Bottom Line:
This company operates with a double standard: Zero scrutiny when taking your money, maximum obstruction when returning it.
We are not asking for a favor; we are asking for them to read standard financial documents (Bank Statement + Transfer Receipt) that prove the money came from me.
If you are a parent or sibling funding a student, do not use Expatrio. They will hold your significant capital hostage behind a wall of robotic support emails. We are now facing severe financial strain because they refuse to acknowledge plain evidence.
To Expatrio Management: Review case. Stop hiding behind "insufficient docs" and look at the evidence provided. Release my funds.
I transferred over €12,000 to support my sibling’s education in Germany. The funding process was dangerously easy—they accepted my money instantly without a single question. However, getting that money refunded has become a month-long nightmare of incompetence.
The "Bait and Switch" Experience:
Expatrio is happy to take third-party funds (via Wise/Wells Fargo) to open an account, but when it comes time to refund that exact same money to the original source, they suddenly feign blindness.
Why This Has Been Torture:
For over 30 days, my sibling and I have been battling their support team to simply return my own money to me.
* Forensic Proof Ignored: I have provided a complete, verifiable audit trail. I submitted my Wells Fargo bank statements side-by-side with the Wise transfer receipts. The dates match exactly. The amounts ($3,000 per transaction) match exactly. My name and address are on both documents.
* Incompetent Review Process: Despite providing a "1:1 correlation" where I even highlighted the specific line items in yellow, their team repeatedly replies with generic copy-paste rejections claiming "insufficient documents" or that "references don't match." It feels like no one is actually reading the files we upload.
* Gaslighting: They keep telling us to "refund to the student's personal account for simplicity," completely ignoring our repeated explanations that this is not an option for us.
The Bottom Line:
This company operates with a double standard: Zero scrutiny when taking your money, maximum obstruction when returning it.
We are not asking for a favor; we are asking for them to read standard financial documents (Bank Statement + Transfer Receipt) that prove the money came from me.
If you are a parent or sibling funding a student, do not use Expatrio. They will hold your significant capital hostage behind a wall of robotic support emails. We are now facing severe financial strain because they refuse to acknowledge plain evidence.
To Expatrio Management: Review case. Stop hiding behind "insufficient docs" and look at the evidence provided. Release my funds.
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Worst Experience EVER!!
In my personal experience, Expatrio’s entire verification and activation process has been needlessly complicated, buggy, and incredibly frustrating. What should be a simple setup ends up taking days or even weeks because of how poorly their systems are built.
The video verification was a disaster. The agent could not hear me, forcing me to restart the process several times. When I finally managed to complete it, my account still didn’t update. I had to redo the whole thing more than once just to get it to show as completed.
Then came the document upload. You would think it would take a few minutes to verify your documents, but instead it takes days without any clear communication while you’re stuck waiting.
The device pairing is where things completely fall apart. No matter how accurately you enter your information, the pairing simply does not work. At one point it even said my device was successfully paired, only for it to revert back to not paired the next time I logged in. It honestly feels like the entire platform is held together with DUCT TAPE AND LUCK.
Customer service is slow and unhelpful. When they finally respond, they just repeat basic information you can already find on their website while ignoring the actual issue you’re dealing with. It feels like they are not properly reading your messages.
Overall, the whole process has been incredibly disappointing and stressful. Expatrio’s systems are unreliable, their app is broken, and their support is ineffective. Based on what I have gone through, I would not recommend using this service.
The video verification was a disaster. The agent could not hear me, forcing me to restart the process several times. When I finally managed to complete it, my account still didn’t update. I had to redo the whole thing more than once just to get it to show as completed.
Then came the document upload. You would think it would take a few minutes to verify your documents, but instead it takes days without any clear communication while you’re stuck waiting.
The device pairing is where things completely fall apart. No matter how accurately you enter your information, the pairing simply does not work. At one point it even said my device was successfully paired, only for it to revert back to not paired the next time I logged in. It honestly feels like the entire platform is held together with DUCT TAPE AND LUCK.
Customer service is slow and unhelpful. When they finally respond, they just repeat basic information you can already find on their website while ignoring the actual issue you’re dealing with. It feels like they are not properly reading your messages.
Overall, the whole process has been incredibly disappointing and stressful. Expatrio’s systems are unreliable, their app is broken, and their support is ineffective. Based on what I have gone through, I would not recommend using this service.
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Very slow
It is very bad for varification!!!
Thủ tục lằng nhằng
muốn chứng minh tài chính 12 tháng mà chuyển khoản xong lại bị hoàn về vì chỉ dc 9 tháng. làm hồ sơ gấp rút mà huỷ lên huỷ xuống mất hết cả thời gian
Activation Review lasts forever and you get no replies on Email, and you cannot call them either!
It tricks people to open its bank account and the review of the activation lasts forever and get no progress and you get no replies on email. And you also cannot contact them through phone-call because they don’t provide this service!
Terrible
Abrir la cuenta bloqueada es un desafío y un desastre, necesitaras mucha paciencia y llevar mucho dinero extra por que esto puede tardar mucho
Very Disrespectful staff
Infact the staff who did the video verification with me was very disrespectful and such a person shouldn’t be kept in an institution like Expatrio. She was acting like she was tired of her job and didn’t want do it .
problem of apps when Authentic online
apps in ios 26 cannont connect with microphone even technically good check
Very bad Verification
I have been trying to verify my documents for the past 5 days now to be able to get my payouts . For the past 5 days I haven’t been able to verify, if I try video verification, I can’t hear them speak , I uploaded my documents twice (Anmeldung, Mietvertrag) Both were rejected while they were both listed as possible documents. I haven’t been essentially stranded and can’t get my payouts. I don’t know what kind issue is going but I desperately need help.
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Call to activate the account doesn’t work
I’ve tried the call in different languages to validate/activate my blocked account and just the attendant was listening me. I deleted the app and tried again but it doesn’t work at all.
The worst service ever
When I was getting ready to move to Germany, this seemed like the perfect choice. I have had nothing but issues with them since I activated my account. For starters: THERE ARE NO HUMANS TO TALK TO. You have to send an email and then wait forever. There’s no emergency number when something unexpected, hard to explain, or confusing to put into a question comes up. It took them a month to actually grant me access to my funds. Now I’m at the end of my stay in Germany, and they automatically closed my account because they paid out all of the scheduled payments. I wasn’t worried about it because the notification said I could keep using my card like normal as long as there were funds available. They said they would charge 5 euros a month as a maintenance fee, or that I could extend my account, and that seemed fair, so I left it alone. I didn’t need to extend it. I had a little over 2k left in my account to cover my expenses until I moved. They closed my account in September. By October, I had 10 euros in my account as a buffer and absolutely no sign as to where the rest of my money went. I went to the chat bot for help (because you can’t call and emailing takes days and sometimes weeks), and it also was completely NOT helpful. Finally, I had to send an email to customer service and now I have to wait for someone to get back to me. In the meantime, I have no way of accessing MY MONEY and will have to figure out a way to feed myself for the next month and a half until I move. DO NOT GO WITH THIS BANK. ANYTHING ELSE HAS TO BE BETTER THAN THIS. IT’S THE WORST!
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Poor performance
Agree 100% with 1 star review. I‘ve tried to activate my account for the last 4 days. Nothing. Technical problems, no human response. Undecided to go ahead and proceed with the activation to the vesting my abilities bc I gave up on anyone answering my W9 tax question. I can only activate it on my phone, not sure why I can’t use my laptop. Once someone video called me, their connection was horrible, I could hear all them arguing, talking , but they couldn’t see me, and just like that hang up on me. So I tried to change activation method to post office, the app when blank and I did not get an email. At this point, not sure how I will get my money. Hope I don’t get a health emergency, sadly, I’ll need family support. Unbelievable, not one person has reached out. Email answered by a bot, phone number never answered, not a choice to leave a voice message. Service email is ALWAYS answer by a bot.
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Unfair Blocked Account Policy & Poor Transparency
I am very disappointed with Expatrio’s handling of my wife’s blocked account. Her visa started in June, but due to personal circumstances we could only travel to Germany in September. Despite this, Expatrio refused to release the monthly amounts for June, July, and August. They only released funds from September onwards, without giving any concrete reason or justification.
This is extremely unfair, as the money in the blocked account is our own and meant to support us during our stay in Germany. The lack of flexibility and transparency creates unnecessary stress for new expats who are already dealing with the challenges of relocation.
Their support team provided no clear answers and simply denied access to the funds which we rightfully deserve. I would caution anyone considering Expatrio to be very careful and to clarify all terms in detail before trusting them with your money.
This is extremely unfair, as the money in the blocked account is our own and meant to support us during our stay in Germany. The lack of flexibility and transparency creates unnecessary stress for new expats who are already dealing with the challenges of relocation.
Their support team provided no clear answers and simply denied access to the funds which we rightfully deserve. I would caution anyone considering Expatrio to be very careful and to clarify all terms in detail before trusting them with your money.
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