Payment not working
Won’t accept payment - says call customer service and no one answering the phone on weekend. They could enable payment on a browser at least but this is an app only service.
Can’t add Credit Card
Will not let me add credit card or debt to account to set it up
Not worth it - app doesn’t work
I thought my app was broken but then went back in App Store to see everyone else was having the same problem with not being able to add their card. Seems like this issue has been happening for months with no resolution. Terrible developers
Response from developer
Thank you for bringing this issue to our attention. Our team is aware of the issue affecting payment transactions in the app and is actively working toward a resolution. We appreciate your patience while we investigate and address the problem. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport.
SCAM — Use EZ Tag instead
Takes all your information and then doesn’t let you complete the transaction, and then you cannot get back in to delete the account you set up.
Don’t bother, they aren’t addressing reported issues
Just downloaded the app and it won’t let me add my credit card, saying I should contact my card issuer (it’s not an issue with my card, insane). Tried to add the info instead through the website, but now I’m blocked from using the website because I have the app. Even more disappointing - someone left a review here TWO MONTHS ago and the developer responded they were working hard to address these issues. Absolutely none of these issues have been fixed. What a joke, do not download, no one appears to be working on anything.
Show more
Response from developer
Thank you for bringing this issue to our attention. Our team is aware of the issue affecting payment transactions in the app and is actively working toward a resolution. We appreciate your patience while we investigate and address the problem. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport.
Painful
Once you download the app, you are blocked from using the web page.
The app is limited in functionality. No ability to view the window where you are entering data. Just enter the numbers and hope for the best.
The app is limited in functionality. No ability to view the window where you are entering data. Just enter the numbers and hope for the best.
Great until you need to remove a vehicle
The app does not allow you to delete a vehicle. You can deactivate it but it will still show under your account with an option to reactivate. Absolutely trash development.
Doesn’t work
Does not work. It would be a good app if it actually worked.
Can’t set up
Tried to set up an account and it wouldn’t let me pay
Ditch the app requirement
Why can’t we just set up an account on the website? The app option is obviously not working. Error messages on payment no matter what you do. Traveling into Houston with DV plates and won’t have the account set up in time.
Doesn’t Work
Can’t sign up for or use it keeps giving me error messages.
Awful
Easily the worst app I have ever tried to use. Verification codes don’t work, couldn’t add any of my credit cards, and couldn’t get a real human on the phone to help. I have never worked so hard to try to give someone money and they still won’t help. Baffling.
!
The app is buggy; it’s impossible to link a payment card. They ask you to call back, but you just get a super-annoying automated system
Waste of time - Unable to add credit card
Very annoying to go through all the steps to add a vehicle just to not be able to successfully add a credit card with vague errors. Perhaps you need to add a zip code or cvc field like every other payment app known to man.
Huge waste of time.
Huge waste of time.
Terrible
I wish I could give less than one star. Unable able to setup an account. Then tells me to call customer service. They are unable to assist too.
Garbage
Won’t let me register my out of
state vehicle. They love to highway rob us.
state vehicle. They love to highway rob us.
Doesn’t work
Waste of time
Worst App
It keeps asking update of the payment method and cards…
Must be updated. You have the budget to furnished the service
Must be updated. You have the budget to furnished the service
No issues here
I setup the account, logged back in a few days later when I picked up my rental car and made sure to put in the dates. It initially takes $10 to fund the account, then I just went back in every couple of days to pay what had come through. Once the last day of what I knew my toll usage was, no other charges appeared, no bills from rental car. I’m one happy user. Thanks for this option!
Show more
Response from developer
Thank you for your positive review!
Seems to work fine
Using it on a rental. Tolls appeared in the app the next day. So far so good. Signing up on the phone is a bit of a hassle but it worked. I put my personal car in during setup and then changed it to the rental when I picked it up. Way cheaper than paying the convenience fees by the rental car company.
Well, it worked great except I got charged on the I635 express road by the rental car company. That toll did not bill to the app so I got hit with a $10 convenience fee. 3 stars now.
Well, it worked great except I got charged on the I635 express road by the rental car company. That toll did not bill to the app so I got hit with a $10 convenience fee. 3 stars now.
Show more
Response from developer
EZ TAG Express works in all electronic tolling lanes in Texas while the license plate for the vehicle is active on your properly funded account. Each tolling authority in Texas may process tolls differently, which may result in your rental provider being charged rather than your account. If you have a discrepancy, please contact us at 281-875-3279.
