Doesn’t work
Waste of time
Worst App
It keeps asking update of the payment method and cards…
Must be updated. You have the budget to furnished the service
Must be updated. You have the budget to furnished the service
No issues here
I setup the account, logged back in a few days later when I picked up my rental car and made sure to put in the dates. It initially takes $10 to fund the account, then I just went back in every couple of days to pay what had come through. Once the last day of what I knew my toll usage was, no other charges appeared, no bills from rental car. I’m one happy user. Thanks for this option!
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Response from developer
Thank you for your positive review!
Seems to work fine
Using it on a rental. Tolls appeared in the app the next day. So far so good. Signing up on the phone is a bit of a hassle but it worked. I put my personal car in during setup and then changed it to the rental when I picked it up. Way cheaper than paying the convenience fees by the rental car company.
Well, it worked great except I got charged on the I635 express road by the rental car company. That toll did not bill to the app so I got hit with a $10 convenience fee. 3 stars now.
Well, it worked great except I got charged on the I635 express road by the rental car company. That toll did not bill to the app so I got hit with a $10 convenience fee. 3 stars now.
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Response from developer
EZ TAG Express works in all electronic tolling lanes in Texas while the license plate for the vehicle is active on your properly funded account. Each tolling authority in Texas may process tolls differently, which may result in your rental provider being charged rather than your account. If you have a discrepancy, please contact us at 281-875-3279.
Seems to work fine
Using it on a rental. Tolls appeared in the app the next day. So far so good. Signing up on the phone is a bit of a hassle but it worked. I put my personal car in during setup and then changed it to the rental when I picked it up. Way cheaper than paying the convenience fees by the rental car company.
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Response from developer
Thank you for your positive review!
Road to nowhere and useless
Tried signing up multiple times so I could avoid hellish traffic, and all I get are endless error messages telling me to call customer service. If they can’t even allow people to sign up, how are they able to accurately collect our money or make sure it’s used wisely?
Response from developer
We apologize for any inconvenience this may have caused. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport.
Got a toll bill with excess funds on my account
What’s the point of this app if I’m going to get toll bills? My car tag is accurate and there are funds on my account.
Used many apps to pay tolls. This is the worst
Such a horrible app and website
Not that bad besides design
I have read those negative reviews and was hopeless. However this app was live up to its promise and provide you a hassle free toll road experience. I used it on a rental and worked like a charm. Yes, the transactions are not instantaneous but they have no claim to do that. This is America, don’t expect your infrastructure or government transactions be speedy.
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Response from developer
Thank you for your positive review!
Doesn’t work
This app didn’t work ,I downloaded it because i only needed it one time ,it keeps saying I still have those 10 bucks available that I started with,i passed trough couple of tolls and i don’t see any transactions in my acc or bank acc so now I’m expecting a bill which is the one thing I was trying to avoid.
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Response from developer
EZ TAG Express tolls may take several days to post to your account as these tolls are verified by video using the license plate information saved to your account. If you have any further questions, please contact us at www.hctra.org/HelpAndSupport.
Works for Houston
Establishing an account was easy and my tolls in Houston showed up after a couple of days. That delay is the only reason I didn’t give five stars. It’s unnerving not knowing when the tolls will show up. But, they did. Next time I’d trust the app.
Response from developer
Thank you for your positive review!
Horrible app
I can’t update my payment. I can’t login on safari because it pushes you back to the app which does not work. All that money in tolls and you can’t pay for a developer to create a usable app.
Horrible app
Horrible app from a company making millions off of 1 bridge. Can’t complete the bridge going to Pasadena or build a proper app. The website forces you to use an app that is horrifically made. My friends in web development make better apps over a weekend fueled by coffee and less than 1% of the budget this thing was made on.
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Payment Update??
The app ALWAYS tells me to update my payment method, and I have done that like 3 or 4 time already. It is a bit annoying, so you should fix these types of issues; it does not make sense…
Still Down? I smell something fishy
App still down. Will take my money when it’s time to add money, but I can’t change vehicles. Called help line and was told app is down but being worked on…my wife’s app still works. I think it’s an attempt to get everyone to go to the new app…sad!
Not Fit For Purpose
Do not bother wasting your time with this trash app. The app is inoperable more times than not. Incompetence of government fully illustrated with this app.
Won’t log in
It won’t log in keeps saying it’s under maintenance called the number y’all said to call on the app and they are even saying due to maintenance we can’t pay with them either Yall need to get it together before I have to pay a fine
How long does maintenance take????
I’ve used this successfully in the past to add vehicles but now I’m looking at pay by mail fees because for several days in a row, I can’t even get to the screen. Just get message that it is under maintenance. Refresh doesn’t work. In the past, I’ve updated and it fixed the problem but not now.
Response from developer
We apologize for any inconvenience. Our EXPRESS app is currently unavailable while we make some improvements to our service. During this outage, our Customer Service team remains available at 281-875-3279 to assist you with any questions or concerns. As soon as the app becomes available we will share updates via social media.
It use to work
I’m not sure what’s going with the app but it hasn’t been working. It’s saying it’s under maintenance but it’s been like that for days now. Not sure what’s going on but I hope it gets fixed.
App down
The app is down for account service maintenance im the middle of the day but I can’t find any social media or communication that tells time period it’s down. Very strange.
