Payment not working
Won’t accept payment - says call customer service and no one answering the phone on weekend. They could enable payment on a browser at least but this is an app only service.
Can’t add Credit Card
Will not let me add credit card or debt to account to set it up
Not worth it - app doesn’t work
I thought my app was broken but then went back in App Store to see everyone else was having the same problem with not being able to add their card. Seems like this issue has been happening for months with no resolution. Terrible developers
Response from developer
Thank you for bringing this issue to our attention. Our team is aware of the issue affecting payment transactions in the app and is actively working toward a resolution. We appreciate your patience while we investigate and address the problem. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport.
SCAM — Use EZ Tag instead
Takes all your information and then doesn’t let you complete the transaction, and then you cannot get back in to delete the account you set up.
Don’t bother, they aren’t addressing reported issues
Just downloaded the app and it won’t let me add my credit card, saying I should contact my card issuer (it’s not an issue with my card, insane). Tried to add the info instead through the website, but now I’m blocked from using the website because I have the app. Even more disappointing - someone left a review here TWO MONTHS ago and the developer responded they were working hard to address these issues. Absolutely none of these issues have been fixed. What a joke, do not download, no one appears to be working on anything.
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Response from developer
Thank you for bringing this issue to our attention. Our team is aware of the issue affecting payment transactions in the app and is actively working toward a resolution. We appreciate your patience while we investigate and address the problem. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport.
