Lazy developers
I deleted a car from my account and for some reason it tells me it’s deleted but the car remains on the app, just not active. What’s the point of keeping a car on the platform that stays “deactivated”. Just remove the car. I don’t want to see it on the app. Having a bunch of deactivated cars on your apps interface makes it look trashy.
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Scam
Why am i being charged and asked for payment methods and im not getting any information about any tolls that i have
Can’t Trust w/Rental
Got charged for my tolls and hit with a $30 administrative fee from the rental company. After chatting with NextPass support, they admitted that sometimes this can happen and there’s nothing they can do about it. They assured me that I would not be charged again by them, but that’s not the point. I would have paid for the rental company’s toll pass to avoid paying the excessive administration fees from the rental company if I had known there was an opportunity for a very expensive glitch like this. NextPass should be more upfront in their FAQs and their general information and instruction about using the service. It is NOT a guarantee that your toll will be charged by NextPass and not your rental company in which case you will accrue major fees. I kind of feel like NextPass owes me that $30 admin fee.
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No reason to get Next Pass
You can just drive through the same tolls and pay online. NextPass does not even work on gated tolls so you still have to use your credit card to raise the gate.
Over 100+ FRAUDULENT charges from tolls in states that I nor my vehicle have never been in!
I've called every hour for over 4 days and there has never been an available customer service rep to talk to, no one's replied to emails and no one's reached out! Nextpass is the ONLY app/website that I have linked both my credit card & my vehicles plate number so this massive fraud must be on YOUR end. My pleasure number is active in 21 states, 16 of which my vehicle has never been in and I have never been to
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