Lazy developers
I deleted a car from my account and for some reason it tells me it’s deleted but the car remains on the app, just not active. What’s the point of keeping a car on the platform that stays “deactivated”. Just remove the car. I don’t want to see it on the app. Having a bunch of deactivated cars on your apps interface makes it look trashy.
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Scam
Why am i being charged and asked for payment methods and im not getting any information about any tolls that i have
Can’t Trust w/Rental
Got charged for my tolls and hit with a $30 administrative fee from the rental company. After chatting with NextPass support, they admitted that sometimes this can happen and there’s nothing they can do about it. They assured me that I would not be charged again by them, but that’s not the point. I would have paid for the rental company’s toll pass to avoid paying the excessive administration fees from the rental company if I had known there was an opportunity for a very expensive glitch like this. NextPass should be more upfront in their FAQs and their general information and instruction about using the service. It is NOT a guarantee that your toll will be charged by NextPass and not your rental company in which case you will accrue major fees. I kind of feel like NextPass owes me that $30 admin fee.
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No reason to get Next Pass
You can just drive through the same tolls and pay online. NextPass does not even work on gated tolls so you still have to use your credit card to raise the gate.
Over 100+ FRAUDULENT charges from tolls in states that I nor my vehicle have never been in!
I've called every hour for over 4 days and there has never been an available customer service rep to talk to, no one's replied to emails and no one's reached out! Nextpass is the ONLY app/website that I have linked both my credit card & my vehicles plate number so this massive fraud must be on YOUR end. My pleasure number is active in 21 states, 16 of which my vehicle has never been in and I have never been to
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Did NOT work
Set everything up: name, rental car plate, credit card. Toll tag closed. Ted Williams tunnel! I checked everything EVERYTHING twice! Charged $10 by Avis not the $1.50 this jank app was supposed to bill me. So… where’s the explanation of failure or any record on the app?
Great job NextPass Team!
This is a really-well built app that works really well. They charge about 15% for the service, but I think it’s worth it, because I don’t have to deal with the terrible state-run toll payment systems, which are truly terrible in most states. I’ve lived in 12 states in the last 10 years, so I have some familiarity, and using a license plate number (instead of a silly tag) is a much better way to track and pay tolls.
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Loved
Loved
Appreciation
Sorry, the bank changed my card because there was suspicious activity fraudulently trying to use it by scammers. However, thank you so much for understanding.
Did not work as advertised
I did everything correctly and it did not register one single toll. I activated the rental car tag and made sure there was no transponder in the car. I got a huge bill from the rental car company for unpaid tolls. Very disappointed.
Doesn’t work
Downloaded app to use on PA turnpike. 6 weeks after trip, I got a bill from PA Turnpike. Yet trip never showed up in my NextPass account. NextPass never detected that I made the trip. Wish I could give it 0 stars. It doesn’t work.
Not for Rental Cars
Do not use this app for a rental car if there is any chance you will be turning in the car early. There is no option to stop the tolls from being charged to your rental vehicle is you don’t edit the return time 24 hours in advance. So…..if you finish your day early and take an earlier flight, the next person to use your rental car will have their tolls charged to your account up until the termination time you entered on the app when you first rented the vehicle. You cannot edit the return time or delete the vehicle from your account. When I inquired about this, they said I should have read the fine print. Total scammy rip off!!!
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Can’t sign up
It’s not allowing me to sign up
Charges
I am being charged for tolls on days when my car didnt leave the garage. I cant find a number to call or anyway to dispute charges.
So so much better than Txtag
I used to have a Txtag account. I deleted it and switched the NextPass because they were a nightmare to deal with. NextPass has great customer support and it’s easy for me to see how much I’m spending on tolls. With Txtag was very difficult to get that information.
Toll fee Payments
I’ve deleted my account and I’m still getting charged for toll fees. This is ridiculous!!!
Won’t work with HOV
While all the good things they mention about this app are true, they failed to mention this app won’t work with HOV - meaning you’ll still be charged full toll price even when you have required minimum number of passengers in car. 1 star rating for failing to mention this basic rule that it won’t work with HOV which needlessly ended up costing me $12.84.
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Saved my Pocket
This app has really help with these tolls in NYC , i appreciate yall for this…
Excellent app to pay your tolls!
Nextpass just made my life way easier!
I can now remove my transponder and forget about my account balance, tag replacements or other oldfashion payment methods such as “pay by mail”.
The app is very user-friendly, you just add your credit card details and it detects when you drive through a toll road to charge the exact toll rate. All my toll trips were accurately display on the “recent activity tab” and they are easy to track.
I recommend this app to everyone interested in a hassle-free tolling experience.
I can now remove my transponder and forget about my account balance, tag replacements or other oldfashion payment methods such as “pay by mail”.
The app is very user-friendly, you just add your credit card details and it detects when you drive through a toll road to charge the exact toll rate. All my toll trips were accurately display on the “recent activity tab” and they are easy to track.
I recommend this app to everyone interested in a hassle-free tolling experience.
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Very cool
This is very easy and convenient. It was very seamless.
