App is the Worst Ever (but I love FabFitFun)
I really love FabFitFun, but the app itself is the worst I’ve ever seen. It requires an update each time I open it. But what exactly is the update for, because nothing is ever improved? There are all sorts of problems with the app. For starters, I picked out my Fall 2026 box, saved the selections, got the “woohoo, customizations have been saved” only to find out on social media that night or the next day that the customizations “didn’t take”. What the heck? I also don’t like how you can’t view enlarged images of a product - the app will only allow you to enlarge a small portion of a photo. The app needs to be completely revamped. It just doesn’t work, and I’m really surprised & disappointed the company hasn’t made their platform more workable by now. I may have to uninstall it so I can go back to the web based version, which is so much better!
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Early membership renewals without notice
My annual membership was renewed over a month early without any notice given. I received a receipt and charge to my credit card before my year was even up. 👎🏼
TERRIBLE customer service!
If you have any issues with prescription, good luck. Yesterday I was in a line of 300 people waiting to talk to an agent, lasted from 7pm-1pm wait time which is CRAZY. An agent finally answered while I was working, I couldn’t respond and they closed the chat. I tried to reopen a new convo now it’s a 700 PERSON WAIT!! Holy I’m gonna have to wait 3 days before I speak to someone. Scammers.
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Missing things
Missing things from order and never an apology or reimburse
No accountability
The app works fine to customize your order, until you have an issue. I waited in queue for six hours for customer support. Despite the issue occurred within the app, I was told there was nothing they could do to fix it. Glad I cancelled my box.
