You can find better prices
Most of the items you get you can find cheaper prices online. I have been a long time fabfit fun customer and have been disappointed with boxes and items this year. There items have gotten cheaper and their customer service is not great. So hopefully you don’t have any issues. The app applied money to a purchase and when I cancelled the items in my cart I couldn’t get it back. I reached out to support no one responded. Lost out on cash that could applied to my box. I cancelled my subscription.
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App is the Worst Ever (but I love FabFitFun)
I really love FabFitFun, but the app itself is the worst I’ve ever seen. It requires an update each time I open it. But what exactly is the update for, because nothing is ever improved? There are all sorts of problems with the app. For starters, I picked out my Fall 2026 box, saved the selections, got the “woohoo, customizations have been saved” only to find out on social media that night or the next day that the customizations “didn’t take”. What the heck? I also don’t like how you can’t view enlarged images of a product - the app will only allow you to enlarge a small portion of a photo. The app needs to be completely revamped. It just doesn’t work, and I’m really surprised & disappointed the company hasn’t made their platform more workable by now. I may have to uninstall it so I can go back to the web based version, which is so much better!
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Early membership renewals without notice
My annual membership was renewed over a month early without any notice given. I received a receipt and charge to my credit card before my year was even up. 👎🏼
TERRIBLE customer service!
If you have any issues with prescription, good luck. Yesterday I was in a line of 300 people waiting to talk to an agent, lasted from 7pm-1pm wait time which is CRAZY. An agent finally answered while I was working, I couldn’t respond and they closed the chat. I tried to reopen a new convo now it’s a 700 PERSON WAIT!! Holy I’m gonna have to wait 3 days before I speak to someone. Scammers.
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Missing things
Missing things from order and never an apology or reimburse
No accountability
The app works fine to customize your order, until you have an issue. I waited in queue for six hours for customer support. Despite the issue occurred within the app, I was told there was nothing they could do to fix it. Glad I cancelled my box.
Don’t Waste your time or money
I signed up for early access. I selected my picks. Several days later, I get an email that I “may have been affected” by a glitch that didn’t save my picks. I was affected, and my chosen items are now out of stock. Emails to them bounce back. This is just the latest problem in a long list of issues with FFF.
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App is unreliable
I’m not sure how this app gets such a high star rating - I think people are rating the service, not the app. In any case, the FFF app does not deserve any more than 2 stars. It’s glitchy, it crashes whenever there is a new launch and is often offline during these moments while their team scrambles to fix the issue. The app is unpredictable and even outside of the issue mentioned above, it behaves in unexpected ways at time (removing things arbitrarily from the sales cart, not displaying product descriptions or imagery just to name a few). The FFF team is aware, yet don’t seem to want to make the necessary changes to create a more robust platform.
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Scam
They sell so much that can’t handle the volume. My first box was wrong, the second got missing. If you check reviews of most of their items, you will see that they sell what nobody likes
Awful
The app has worked maybe twice since I’ve downloaded it.
this app is awful
the app crashes all the time and i've never seen an app need an update every time you use it. it's too cluttered and disorganized.
Great Customer Service
Anytime I have an issue with any box or choice they have fixed it or made up for any mistakes made - love love it! Gotten so many cool things
Stuck
Great update can’t use it because it’s “updating” for literally days
Pop up freezes app
Every time I try and open the app (even in the same hour) a pop up saying “installing new version” pops up and no any times just freezes and never loads the app, or you can see the Home Screen but you can close the pop up. Extremely frustrating.
Didn’t receive my boxes
I both this back in the Winter! It was Buy one box and get one free. I bought the year Membership and I paid for it. 259.00 somewhere it that Ballpark. It came out of my Bank and I never received one box let alone two. And this was 4-5 months ago.
Better than the website now!
The app offers a lot more than the website - future sale previews, contests, enhanced sorting for sale merchandise, etc. it is a wonderful compliment to the site. And FFF is constantly making improvements…they listen to customer feedback and pivot as needed. The app has changed a ton in the last few years - I never used to use it but it’s become my “go to” FFF destination. It’s great!
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Ugh……never works!!
The app never opens always says installing!!
Stuck
App regularly gets stuck on ‘installing a new version of the app’, promising it’ll be working in seconds, yeah it doesn’t. Do you want to sell stuff?? Fix your app. Or stop sending me push messages to check out a sales dumbest app from a company ever, literally never saw such a bad app before.
Horrible Changes
FFF was great until they changed the app. Constant glitches, freezing, won’t open at sales. Trying to refresh is horrible now. It makes it so hard to shop. So frustrating that you just end up not dealing with it.
They cheat you
You think you sign up for one year but they charge you again and you basically can’t get out of this nonsense
