Crashes
App lagging, Face ID does not work, keeps loading when trying to use the app.
Constant unresolved issues
The app is unreliable and frequently crashes. It will not allow me to update my payment information. There is no way to reach live customer support—only an option to leave a message for a callback. The app directs you to “live chat” for faster help, but the chat simply says they will respond within 12 hours, which is not live support. I’ve been trying to get help since January 21 with no resolution.
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App Sucks, Use Site
Just bookmark the site on your phone. App honestly sucks.
Freezing app
This app is always freezing. I always have to close it and start over. Right now, I am not able to look at how my account has grown, because the app won’t let me open it. It’s very poorly made.
Find Another Service for Kids Investment Accounts
I can't believe how buggy the app and their website is. I made accounts for each of my daughters, and first of all I can't change the contribution date, there are duplicate accounts for them both because it wouldn't verify my identity unless I used my maiden name, support told me they would close them but they didn't. Now I'm trying to withdrawal their money from their accounts and it says withdrawals are "undergoing maintenance" and to contact support to withdrawal anything. If you want to do ANYTHING you have to wait for customer support. For my recurring payments, it pulled from my checking instead of my savings (my fault), so I just transferred money over but it wouldn't retry the recurring payment, so I had to send a gift. I sent a gift for the amount of my recurring contribution, and it said I need to link an entirely different bank account now. Ok whatever that's ridiculous but I'm just trying to do one thing here, so I go to change bank accounts and it says I can't for 60 days after opening the accounts. So I'm just stuck not being able to put any money into their accounts. Its so ridiculous and unprofessional.
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