I paid for goods I never received.
Ordered an item that was lost in shipping — no UPS tracking movement for 11+ days. When I called customer service, I was told someone would call me back about filing a UPS claim, but as the buyer I'm expected to wait out a two-week carrier claim process before they'll even discuss a refund. I paid for goods I never received. The reps were polite, but the policy puts all the waiting on the customer.
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Phone app So SLOW
I’ve been using this for years and the phone app is so incredibly slow to boot up now. It can take over 30 seconds to interact and sometimes you can’t do anything as it continues to load indefinitely.
App is terrible
It just loads and loads and never opens up for me to use. I thought it was my internet and even downloaded the app again and still no issues. I haven’t reviewed an app in over a decade but this one is just that bad!!!! Then I’m forced to just go on the website and even then at times it doesn’t saved my hearted items!!!!!
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App Glitches
The app has an issue where if you start clicking on different products, and then try to go back to the previous screen, it glitches and is just a blank screen. You then have to restart the app and start scrolling from the top again. I would’ve just spent a good 30 minutes going through the app but it’s too glitchy
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App updates terrible
This is a review of the app, not Fashionphile as a company. The app has gotten terrible. Been using it for years and never had issues until this year, where it’s gone from bad to worse. Links within purchases do not work (tracking links, certificate of authenticity, etc). Everything is very very slow to load. Unable to create and save searches (this doesn’t work anymore on the website either). Whoever FP hired for their web and app support needs to be fired.
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