Great store, Genuinely terrible app
I do a majority of my shopping on the real real, but the app is horrendous. It somehow gets worse with each update… just endless glitches. This app feels straight out of 2010 compared to every other on my phone.
Old functionality was better
App is now laggy and I need to scroll more than before to view item details. I also miss the swipe feature to go back a screen.
Also there are no more write size measurements included for watches 😑
Also there are no more write size measurements included for watches 😑
Item Lost
The RealReal lost my item while it was in their possession and refused to take responsibility. I’m extremely disappointed with how this was handled. Based on my experience, I would not recommend using The RealReal.
Beware
When using Apple Pay beware of price jumps! I had an item in my cart and went to purchase. I was using Apple Pay. It showed me a total price, it had my address and card and then said double click to pay. As soon as I double clicked, the price jumped! Luckily I was able to cancel it. I emailed them and was told it was taxes and shipping fees. I live in a state with no tax and if that was shipping it was ridiculous. The total price should have been clearly stated before I went to double click. Beware!!
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Old functionality was better
App is now laggy and I need to scroll more than before to view item details. I also miss the swipe feature to go back a screen.
