Great store, Genuinely terrible app
I do a majority of my shopping on the real real, but the app is horrendous. It somehow gets worse with each update… just endless glitches. This app feels straight out of 2010 compared to every other on my phone.
Old functionality was better
App is now laggy and I need to scroll more than before to view item details. I also miss the swipe feature to go back a screen.
Also there are no more write size measurements included for watches 😑
Also there are no more write size measurements included for watches 😑
Item Lost
The RealReal lost my item while it was in their possession and refused to take responsibility. I’m extremely disappointed with how this was handled. Based on my experience, I would not recommend using The RealReal.
Beware
When using Apple Pay beware of price jumps! I had an item in my cart and went to purchase. I was using Apple Pay. It showed me a total price, it had my address and card and then said double click to pay. As soon as I double clicked, the price jumped! Luckily I was able to cancel it. I emailed them and was told it was taxes and shipping fees. I live in a state with no tax and if that was shipping it was ridiculous. The total price should have been clearly stated before I went to double click. Beware!!
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Old functionality was better
App is now laggy and I need to scroll more than before to view item details. I also miss the swipe feature to go back a screen.
Glitch after glitch
The app never works anymore. I can’t save items, the heart icon has disappeared on many items. I can’t even close out of an item if I want to return to a search, the “X” has disappeared! I have to close the app and go back into my saved searches every time. Too clunky to even use anymore.
Awful Service
Don’t bother with this service they are unserious. I’ve been a customer for years. Recently all my orders were cancelled with no explanations. Their support team does not provide any solution and will never follow up. I’ve deleted the app and deleted my account. I’ve never seen a company like this one.
@TRR: Thanks, I already contacted your service and was ignored.
@TRR: Thanks, I already contacted your service and was ignored.
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Shipping
The shipping cost is high and the packaging is very poor.
Won’t return my item
I gave a bracelet to them. They wanted to give me thousands and thousands less than appraisal value. I’ve now been trying to get said bracelet back over a month. They also listed it under another sku when it was supposed to be shipped back. I turned them into BBB
Salvamento
Esta plataforma me a sacado más de una vez de apuro , todo lo que envió a vender se vende .
To, Victoria Client Services Specialist
I love this shopping app! The professionalism of the customer service has impressed me the most. I contacted them about my shipment, and they replied and resolved the issue within minutes. Victoria wrote to me, and everything has been taken care of. Thanks, Victoria!
Upset customer
Bad customer service they tell you we will call you back to resolve a problem but they never do . And customer service answering people located in India
Would be perfect…..
I like the RealReal. I do. I have been buying and selling here for years. However…. You have to be very diligent when BOTH buying and selling. KNOW your item. Do you research and do not trust the written descriptions alone. When I send items in, I often have to send an email asking for a correction. Things like the hardware color on a bad will be listed as gold, when they are actually silver, or a model name will be incorrect. Sometimes, even the dimensions of something are incorrect. I had to get an exception to return an item once because the stated dimensions were wrong. This is pretty annoying. That said, you can usually get these types of issued corrected. And, I have found some nice items here. If you don’t mind having to really do your research, it may be worth it.
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Michelle
The site is 100% reliable, fast delivery and excellent communication. Highly recommend.
Tina
As a seller I don’t enjoy it
Saves disappeared with the new update
All of my saved collections have completely disappeared with the latest update I was forced to do. The updates get worse and worse. On top of that most of the pictures of the items are incorrect as are the descriptions. I’ve had to email support on several occasions about items to find out if the size listed or the picture was incorrect. Truly disappointing.
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Awful Service
Don’t bother with this service they are unserious. I’ve been a customer for years. Recently all my orders were cancelled with no explanations. Their support team does not provide any solution and will never follow up. I’ve deleted the app and deleted my account. I’ve never seen a company like this one.
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Good for buying TERRIBLE for selling
I highly regret consigning high quality items on TRR. They sold them for a decent price and the percentage I got was pennies, it was laughable and infuriating. Never again!
Mix feelings
I really like this App but they keep canceling my orders it’s very annoying and frustrating especially when I wanted something so much.
Consign Item
The price mark is too low compared to other sellers
