Save yourself the trouble
Have been texting to customer service for months to use the money in my account wallet. This amount was a refund applied to my wallet after my first order never arrived and I have been trying to use it since. Every week they tell me the fix will be this week. There is no other option for escalation or for me to get access to this money. I am considering the money gone at this point. There are other apps that will get you goods, to use this one is to risk losing your money if there are any issues with an order.
Show more
SlowAF
This app is very slow and requires a lot of bandwidth to run properly. I have 60ms latency and about a 5mb synchronous circuit. It barely runs. When I bring to a faster connection it’s better. Not impressed.
Not worth the headache
I've given this app a few months of use, but I'm done. Most things are consistently sold out, prices are marked up, and customer service is poor. I received the wrong item and customer service would not allow me to return due to a "sale policy" and gaslit me over text. I don’t have time to deal with this sort of service and will take my business directly to the small companies featured on the app.
Show more
Fast as f!@& boy
Nothing but positive thoughts on this app. Only used it once and it delivered. Hands down one of the better apps I’ve used. Everywhere was out of Binax test of OTCs and I was told about FastAF. They came in clutch. Thank you again and keep up with the great job.
Best shopping app
Best app for holiday shopping, also has really good groceries and snacks, must have if you live in its service area
Love shopping on here!
I’m getting gifts for friends home sick on here and they love it! Easy to use and great products that people actually want!
Terrible customer service
Would not recommend even though it sounds like some good deals. Make sure to read all the return policies. There are so many and pretty confusing. Bought something final sale without realizing. Would not recommend. I’ve deleted the app.
Great product assortment
Good quality products at good prices and super quick delivery
Great!
Really interesting stock of items and they are always fast and efficient. Love it!
First time user…..won’t be coming back
My friend told me of this app and I thought hmm it seems pretty cool. He also gave me a promo for it. I am roomies with my friend so I told her to order stuff for herself and I order stuff for myself. We are two different people which I don’t see why I can’t use the same address. I didn’t see the policy posted out, it should have been more clear when using the promo. Promo is always told from a friend to another friend to another friend. Will they always tell you what the policy are? No, if you have such strict policy of one per household, then you should have stated before we finished ordering. Customer service, yes they answered fast and they explained to me of the policy but why let it happen first and then tell me of this policy. I was excited to use the app but sadly, I don’t think I will anymore. Also, it kept crashing on my phone. Every time I’m looking at something it crashed. Every time I tried to check out, it would crashed. Every time I tried to put something in the cart, it would crashed. Anyways, I gave it 2 stars caused it looked good and that quick response. Other than that, No use.
Show more
orders cancelled without notice
Glitchy app that crashes often. Worse yet is that they will cancel your order without telling you. So you're waiting at home for an order that will never come. You find out when you contact Customer Service. Badly managed delivery service.
SCAM
Don’t use and even bother. Total scam. All they care about is to get your personal info + the credit card info. They send out promo codes that don’t work. You can’t delete your account on your own and you have to waist time to call them and make it deleted. Old scam with new design. Purposeless and useless.
Show more
Cool concept but not ready for prime time
I LOVE the idea of a well curated delivery-on-demand “dark store” that highlights indie and minority-owned businesses, so I was excited to try FastAF. The app is usually sold out of more than half of the (already-limited) products, and several prices are a little higher than MSRP. It also glitches and crashes frequently for me, though thankfully the cart is saved. On my order, the initial delivery estimate was toward the earlier side of the 2-hour window I selected, but as that time approached it was changed without notice to an hour later. Not a deal breaker, but frustrating for planning purposes.
Show more
Do not Recommend!
Terrible terrible terrible! All I can say about this. They cancelled my order because they told me “they could cancel any order they feel like for whatever reason” worst customer service I’ve ever received from a delivery app. Do not use, because you will be disappointed.
Love it
Very clean and chic app, super quick delivery. There was a problem with delivery initially but it was the delivery partner’s fault. I contacted customer service and they were able to fix the problem right away. Just make sure to write very clear instructions on delivery note to have your items arrive correctly.
Show more
The best and quickest!
I love the products that are available in this special marketplace. I didn’t even know all of the things that I wanted until I saw them!
FINALLY! I needed this app
I love this app. It’s all of the higher end products I love without the wait.
Don’t expect your order
They had a promo, when me and another room ordered something each, they cancelled our orders and said we were exhibiting a “pattern of abuse”. Extremely shameless behavior, trying to hype up the app without actually honoring their orders.
Impressed
Ordered for the first time yesterday and honestly I will be using this app frequently. They delivered within 13 mins of the time I requested. That’s amazing. Quality products and packaging. Care with delivery. Great service. I recommend.
Curation is on point
Okay the selection on this app is unreal. How do they literally get the newest coolest brands ALWAYS. Everything is always delivered to me in under 2 hours. I feel like I’m living in 2030 😩😩😩
