Price Switch
So I think I’m paying $24.50 plus the tip which I figure is gonna be around $5-6 bucks so like $30 I think I’m paying. When the screen pops up it’s over $40. And I’m like how can this be? Well if you calculate the tip based on the original price before the supposed $10 discount you’re getting then it does indeed come out to $40. Which is a price switch at very last possible moment. Not only are you HEB charging the extra fees you increase the prices of your products online compared to in-store. So you make more on your products and on your fees. All for the simple convenience of having a few grocery items delivered. 4 to be exact. And not only that there’s no competition here so no one to go against you. Smart business HEB. Smart business. Meanwhile guys like me have fewer options and are just walking ATMs for yall already. Rant over.
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Charged Me, Then Suspended My Account
I’ve been using Favor since 2019, and this may be the experience that finally makes me delete the app for good.
I just tried to place a delivery order, went through checkout, selected Apple Pay, and then Favor suddenly prompted me to join Favor Gold. I declined.
Immediately afterward, the funds were taken from my bank account, and instead of receiving an order confirmation, the app informed me that MY ACCOUNT WAS SUSPENDED.
So Favor was perfectly capable of accepting my payment but apparently not capable of letting me place the order I paid for. There was no meaningful warning, no explanation before the charge, and no reasonable indication that declining a paid membership offer would somehow coincide with my account suddenly being suspended. After being a customer since 2019, this is an absolutely ridiculous way to treat someone.
If you’re going to suspend an account, do it BEFORE taking someone’s money. Customers should not have to wonder where their money went while simultaneously being locked out of the service they were trying to purchase.
And to make matters worse, there appears to be no clear way to reach actual support and resolve the issue. So now I’m charged, locked out, and left without a straightforward way to get help. Terrible checkout experience, terrible support access, and an unbelievable way to treat a longtime customer.
I just tried to place a delivery order, went through checkout, selected Apple Pay, and then Favor suddenly prompted me to join Favor Gold. I declined.
Immediately afterward, the funds were taken from my bank account, and instead of receiving an order confirmation, the app informed me that MY ACCOUNT WAS SUSPENDED.
So Favor was perfectly capable of accepting my payment but apparently not capable of letting me place the order I paid for. There was no meaningful warning, no explanation before the charge, and no reasonable indication that declining a paid membership offer would somehow coincide with my account suddenly being suspended. After being a customer since 2019, this is an absolutely ridiculous way to treat someone.
If you’re going to suspend an account, do it BEFORE taking someone’s money. Customers should not have to wonder where their money went while simultaneously being locked out of the service they were trying to purchase.
And to make matters worse, there appears to be no clear way to reach actual support and resolve the issue. So now I’m charged, locked out, and left without a straightforward way to get help. Terrible checkout experience, terrible support access, and an unbelievable way to treat a longtime customer.
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Worst delivery app
Every single time I order favor (only because they deliver good restaurants) they suck and screw up the order and delivery of the order.
It depends on where you are
In my town the service is consistently inconsistent. Bad runners, no runners, and messed up orders made me quit. The app itself is ok, not stellar.
unfair
random fees, forced tipping (tipping is a good thing but it is optional for a reason) a chick fil a 5 minutes away from my house takes an hour to get here???? one time it charged me an additional 15 dollars after i had already paid for my food.
