Fees
Keep the fees lower so we can tip more
Favorite
Better than other foods
Refunded system sucks
Only got refunded 76 cents for 2 items that I got delivered completely wrong, make that make sense?? I didn’t pay 76 cents for those 2 items?? I paid way more than that
Making an Account has been a struggle.
Many glitches where I cant sign in using apple. It sends me in a loop and then locks me out because of "too many attempts of verification."
Slow
It takes a long time to get service. I don't have this problem with other delivery apps, but I wanna support local stuff.
Better than any other service in my area
Food usually arrives quickly and still hot. I’m single and have found that other delivery services put larger orders ahead of mine because the tip is more substantial even though I usually tip at least 20%. So far, that has never happened with Favor. I cancelled all the other delivery services.
Charged me more more and tried to tell me I’m wrong
I ordered food even had a discount for 50% off, and the order subtotal and everything was normal and the entire price with tip was $25, but then randomly I get charged $36 and so jm charged for both things and the $25 was refunded, when I contacted support they told me the actual subtotal was $36 with delivery fee etc, but I remember for a fact that it wasn’t because I say and remember the price being $20 with the coupon, and they tried so hard to tell me I was wrong just so they could get more money. Actually dumb system and not even worth it.
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Having to use the web version cause the app interface isnt good
The fact i have to go to the web version just to update my delivery instructions is crazy. You really oughtta fix that.
So many fees!
Fees galore, and takes forever to speak with someone in customer service. Only has select stores and select items. I only use it when I have to and when you have enough saved up.
Not Worth Your Time
This service sucks. Orders are always late. Does not compete with door dash, or insta cart. The customer service did not help at all with complaints. I am extremely dissatisfied. Just do instacart it has a better overall customer service and faster deliveries. Would not invest in the gold membership.
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This is fun but…
Can you please just send the customer a notification that the order has arrived so they can tell y’all they got it so I don’t have to wait 2 hours to be paid please
Convenient
So thankful for the opportunity to utilize this service, it’s easy & convenient!!
Expensive & Inaccurate
I’ve never had a bad runner, Favor has the best runners by far :) However the delivery fees are high in comparison and the accuracy of menu options and restaurant hours is not accurate.
Great Customer Service
Love the consistency of the individuals who deliver in a timely manner. Occasionally they are overwhelmed with orders but continue to communicate and each meal has been delivered hot.
Prefer Favor over Uber and Door Dash, if you compare sites Favor offers more affordable pricing and freer fees.
Always courteous when I greet them at door.
Nicely done Favor team🩷🙏🩷. God bless 🙏
Prefer Favor over Uber and Door Dash, if you compare sites Favor offers more affordable pricing and freer fees.
Always courteous when I greet them at door.
Nicely done Favor team🩷🙏🩷. God bless 🙏
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it’s pretty alright
I really do like how convenient it is to order from HEB for delivery, it’s mainly what I use it for! however the search engine in place is extremely hard to navigate. I can’t look up specific products without the engine giving me products that don’t even relate to the item I’m looking for. I think if the search function was fixed I’d give it closer to a 5 star rating.
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Its 2026. Surely your app should have a paste functionality. Web version usage only.
The fact I can't paste my delivery instructions from Doordash/UberEats into Favor and even using the text replacement on my phone wont work is the reason for my one star. The fact I had to open my laptop, paste my instructions in Gmail(see even Gmail has paste functionality) and then add it to Favor that way is crazy
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Favor is My Favorite
I have used Favor since 2019ish when I lived in Houston! You are the most reliable and professional and I appreciate you for just doing your job and doing it better than the rest!
App is fine Favor service is awful
I really wanted to like Favor because it’s associated with H-E-B, and I even paid for Favor Gold, but my experiences have been consistently disappointing.
The final straw was a recent grocery order worth over $160 that was delivered to a completely different address, not even on my street. I received none of the groceries. While the order was refunded, the customer service experience was incredibly unprofessional. Multiple agents appeared to rely on scripted responses that did not address any of my concerns and provided confusing explanations and then closed the chat without allowing me to even send a response. It was the worst customer experience I’ve ever had and felt as though they had never been properly trained. Walmart delivery of all places has miles better customer support.
Unfortunately, this wasn’t my first issue with Favor runners. I’ve also had groceries packed carelessly, including raw meat placed with produce and heavy canned goods packed with bread and other easily damaged items.
Mistakes happen, and I can be understanding when they do. What matters is how a company responds. In my experience, Favor’s customer service has been far below what I would expect from a company associated with H-E-B.
I expect better from an H-E-B-affiliated service. Unfortunately, this experience has convinced me to cancel my Favor Gold membership and use other grocery delivery options going forward.
The final straw was a recent grocery order worth over $160 that was delivered to a completely different address, not even on my street. I received none of the groceries. While the order was refunded, the customer service experience was incredibly unprofessional. Multiple agents appeared to rely on scripted responses that did not address any of my concerns and provided confusing explanations and then closed the chat without allowing me to even send a response. It was the worst customer experience I’ve ever had and felt as though they had never been properly trained. Walmart delivery of all places has miles better customer support.
Unfortunately, this wasn’t my first issue with Favor runners. I’ve also had groceries packed carelessly, including raw meat placed with produce and heavy canned goods packed with bread and other easily damaged items.
Mistakes happen, and I can be understanding when they do. What matters is how a company responds. In my experience, Favor’s customer service has been far below what I would expect from a company associated with H-E-B.
I expect better from an H-E-B-affiliated service. Unfortunately, this experience has convinced me to cancel my Favor Gold membership and use other grocery delivery options going forward.
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NO REASON FOR FAVOR IN 2026
The best thing about Favor was the fact that you tipped AFTER the service is rendered. That has now been changed to tipping BEFORE the service has been rendered. The end result is the quality of service has absolutely tanked. Night and day difference between the levels of customer service by the driver before and after this change.
Additionally, the driver pay structure has been recently altered at the expense of the driver’s paycheck. So the total number of active drivers has dropped tremendously, resulting in orders going unfulfilled.
On top of that, the restaurant-to-Favor relationship is so poor and uncommunicative, Favor consistently advertises restaurants that are shut down, currently closed, or are operated out of someone’s kitchen.
Do not use Favor in 2026.
Additionally, the driver pay structure has been recently altered at the expense of the driver’s paycheck. So the total number of active drivers has dropped tremendously, resulting in orders going unfulfilled.
On top of that, the restaurant-to-Favor relationship is so poor and uncommunicative, Favor consistently advertises restaurants that are shut down, currently closed, or are operated out of someone’s kitchen.
Do not use Favor in 2026.
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Terrible Service - Delivery’s to Wrong Address or Just Get Cancelled
If you want to hire a service that delivers items (dinner) to other places other than your home, have your deliveries cancelled after extended periods of time for no reason or have items missing from the order that you placed and PAID FOR, then Favor is for you!! They are sadly undependable and unreliable and finally after many issues I have had enough. Pictures of my food at someone else’s door and then no one responds or answers their phone is more common than not. UberEats you’ve won my business just because Favor sucks so bad.
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