Texas Fav
Gotta love the Texas delivery for Texans. Favor is the best plus it supports our own state.
Hard to reach CS
Having an issue with selecting items from a retailer and can’t reach anyone for help. Pretty frustrating. Then when you do, they just close chat on you with no resolution. Terrible over priced service
Service & Convenience!
I love the fact I can have things delivered so I can do other things. The drivers are friendly & deliciousness delivered.
Made me wait an Hour for no food
The app told me my order was received while in reality i had to wait over an hour for the app to realize my order did not go through.
Fool Me Once
I had an item that they got the wrong item. They offered me a refund and I told them no I wanted the item actually delivered. It was kind of the center part of what I ordered. They offered a deliberate, but I was gonna have to pay half the service fee and Tip. So they wanted me to spend more money to get the order right instead of getting the order right in the first place
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Customer Service is Terrible
Perks that they claim are available for paying for subscription can’t be used and when you try to claim them with support they inform you you can use it next month? Doesn’t make sense. I only use this for heb but I will be going directly to heb now. Cancelling this subscription. Not worth the price. Terrible customer service.
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If I could leave zero stars I would
If I could leave zero stars, I would. I signed up with Favor to have groceries delivered from HEB. Used them once, it was great. A couple of days later, wanted to use Favor again and I did not have my phone so I downloaded the app in my husband’s phone and logged in. Next thing I know I get a message saying my Favor account was disabled for security reasons. Could not order. Got home and tried to use Favor on my phone, account disabled. I emailed Favor customer service asking what the problem was and all they could tell me was that I was disabled for security reasons and my account would not be reactivated. That’s it. No real person to talk to. No valid explanation. WORST CUSTOMER SERVICE EVER. We tried to then set a new Favor account on my husband’s with his own login. Same thing….cant open account for security reasons. Is my house address blacklisted or what?? I literally just need groceries delivered for my disabled husband and HEB only uses Favor Delivery.
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Hard to reach CS
Having an issue with selecting items from a retailer and can’t reach anyone for help. Pretty frustrating.
Fees
Keep the fees lower so we can tip more
Favorite
Better than other foods
Refunded system sucks
Only got refunded 76 cents for 2 items that I got delivered completely wrong, make that make sense?? I didn’t pay 76 cents for those 2 items?? I paid way more than that
Making an Account has been a struggle.
Many glitches where I cant sign in using apple. It sends me in a loop and then locks me out because of "too many attempts of verification."
Slow
It takes a long time to get service. I don't have this problem with other delivery apps, but I wanna support local stuff.
Better than any other service in my area
Food usually arrives quickly and still hot. I’m single and have found that other delivery services put larger orders ahead of mine because the tip is more substantial even though I usually tip at least 20%. So far, that has never happened with Favor. I cancelled all the other delivery services.
Charged me more more and tried to tell me I’m wrong
I ordered food even had a discount for 50% off, and the order subtotal and everything was normal and the entire price with tip was $25, but then randomly I get charged $36 and so jm charged for both things and the $25 was refunded, when I contacted support they told me the actual subtotal was $36 with delivery fee etc, but I remember for a fact that it wasn’t because I say and remember the price being $20 with the coupon, and they tried so hard to tell me I was wrong just so they could get more money. Actually dumb system and not even worth it.
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Having to use the web version cause the app interface isnt good
The fact i have to go to the web version just to update my delivery instructions is crazy. You really oughtta fix that.
So many fees!
Fees galore, and takes forever to speak with someone in customer service. Only has select stores and select items. I only use it when I have to and when you have enough saved up.
Not Worth Your Time
This service sucks. Orders are always late. Does not compete with door dash, or insta cart. The customer service did not help at all with complaints. I am extremely dissatisfied. Just do instacart it has a better overall customer service and faster deliveries. Would not invest in the gold membership.
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This is fun but…
Can you please just send the customer a notification that the order has arrived so they can tell y’all they got it so I don’t have to wait 2 hours to be paid please
Convenient
So thankful for the opportunity to utilize this service, it’s easy & convenient!!
