This app provides a convenient way to access a city-wide bike rental service. Users can locate nearby stations, check bike availability in real-time, and unlock bikes directly through the app. It also offers trip notifications, route planning, and a rewards program.
What We Love
- 👍 Easy to use app (some users)
- 👍 Good value for money (some users)
- 👍 Helpful customer support (some users)
- 👍 Reliable app and bikes (some users)
- 👍 Easy to sort subscription (some users)
- 👍 Easy to find bikes nearby
- 👍 English speaker available on helpline
Room to Improve
- 😞 Difficult to pick up bikes
- 😞 Wobbly bikes with slipping gears
- 😞 Bikes are slower and harder than walking
- 😞 Poorly designed bikes feel like cycling through mud
- 😞 Most bikes are broken
- 😞 Bikes not replenished in high-demand areas
- 😞 No way to talk to anyone or complain
- 😞 App frequently needs reinstallation
- 😞 App errors prevent service use
- 😞 Terrible UX
- 😞 Bikes are heavy and have limited gears
- 😞 Fines for exceeding 30 minutes
- 😞 Empty spots and full stations
- 😞 App doesn't work for PIN reset or new accounts
- 😞 Overcharged due to timer not stopping
- 😞 Rounding up minutes is considered stealing
- 😞 Cannot delete credit card info
- 😞 Incompetent customer service for account closure
- 😞 Payment methods not working
- 😞 Scamming users with incorrect charges
- 😞 Bikes are horrible to ride
- 😞 App not user-friendly
- 😞 Requires NIF for one-day rental (not clearly stated)
- 😞 Cards not accepted
- 😞 Unclear subscription options
- 😞 Difficult to cancel subscriptions
- 😞 App doesn't show available docks
- 😞 Difficult for tourists to make an account
- 😞 No clear instructions on where to find special cards
- 😞 App doesn't function half the time
- 😞 No support available
- 😞 Sign-in errors
- 😞 Map doesn't show bike count without clicking
