All good
It is good
Ultra does not work. CAUTION
I did use Ai to write the review but it’s my true and honest experience with the Fi Ultra.
I wanted to like this system, but unfortunately my experience was disappointing.
From the beginning, the battery life was extremely poor, lasting 24 hours or less. I knew going into it that the battery life would not be amazing given the design, but it was nowhere close to the advertised performance of up to five days in standby mode. Even when the device was placed in standby, it would still die within 24 hours.
I contacted customer support, and they performed a remote reboot that temporarily solved the issue. Unfortunately, the problem returned shortly afterward.
The Ultra also would not connect to Starlink. I spent over a week going back and forth with customer support and was told that a software update would be released to resolve the issue. After the update was pushed, the device still would not connect. Despite all of the troubleshooting, they refused to replace the unit.
At that point, I had no choice but to return it within the 30-day return window.
The customer support AI chatbot was also frustrating to deal with and made it unnecessarily difficult to reach a live representative. That said, I do want to recognize Mario from the support team. He was by far the most helpful person I spoke with, and I appreciate the time and effort he put into trying to resolve the issues. I only wish the outcome had been different.
Unfortunately, because of the battery problems, the inability to connect to Starlink, and the lack of a satisfactory resolution, I cannot recommend the Ultra.
I wanted to like this system, but unfortunately my experience was disappointing.
From the beginning, the battery life was extremely poor, lasting 24 hours or less. I knew going into it that the battery life would not be amazing given the design, but it was nowhere close to the advertised performance of up to five days in standby mode. Even when the device was placed in standby, it would still die within 24 hours.
I contacted customer support, and they performed a remote reboot that temporarily solved the issue. Unfortunately, the problem returned shortly afterward.
The Ultra also would not connect to Starlink. I spent over a week going back and forth with customer support and was told that a software update would be released to resolve the issue. After the update was pushed, the device still would not connect. Despite all of the troubleshooting, they refused to replace the unit.
At that point, I had no choice but to return it within the 30-day return window.
The customer support AI chatbot was also frustrating to deal with and made it unnecessarily difficult to reach a live representative. That said, I do want to recognize Mario from the support team. He was by far the most helpful person I spoke with, and I appreciate the time and effort he put into trying to resolve the issues. I only wish the outcome had been different.
Unfortunately, because of the battery problems, the inability to connect to Starlink, and the lack of a satisfactory resolution, I cannot recommend the Ultra.
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FI - GPS Tracker
Absolutely love this tracker. It’s amazing
Live Updates
The updates are not current. 90% they don’t update .
Terrible customer service
Customer service is terrible and contacted out to overseas.
