Wrong language
I just got this app for a sleep map mask. As soon as I open it everything is in another language. I can’t find a way to change the language.
Increase gap time
We need to have an option to increase the time between when we press the button on the app to make the routine start and when we place the smart googles gen 2 on the face. 3 seconds gap is ridiculously small and we end up wasting a few seconds while fitting the smart googles on the face.
Smart Device Support
Please provide smart device support to all products when available. Thank you.
The FaceMask Glo not yet supported in app & the link for website doesn’t work
I was just gifted the Therabody Glo Mask and when I went to register my mask on the app it says the mask is not yet supported on the app but to learn more about the mask visit website.
The link in the app leads straight to a ‘404 that link is broken’ -error page and I cannot access user manual or start using the mask.
Does not install a lot of confidence in the product as a first impression.
(The box does not include a user manual only QR code for app download)
Their response:
“Mask Glo isn't supported in the app yet, but it's on the schedule.
Please find the attached user manual to help you better understand the product.”
And when asking for return to refund it’s a firm no, only defect products and sealed products-
Not the best start to using this mask because I felt like red flags were raised and I wanted to know my options early on.
I don’t want to dig up the user manual in my email every time and zoom in on the itty bitty text and scroll across or memorize the clicks.
But to be fair - after reading it, it appears to only have one on/off 12min program in the mask, so not an issue.
So this concern was perhaps misplaced, still would have liked a physical user manual though.
So to summarize:
My box appears to be missing user manual instructions only.
No warranty card (but CS confirmed should not have warranty card inside)
Only received Unit warnings booklet and a charging cable.
I will say that their CS response time is excellent though, they’re very patient and understanding, but I think I tired them out with my concerns and initial disappointments.
Apologies for that.
App is completely useless for this product and by CS response it doesn’t even seem necessary to have it for the product.
Why the box asks you to download it is lost on me.
Hopefully they’ll get around to updating the app for a better set up experience (or at the very least have a link that works) and ensure their products includes user manual.
Even the link in the CS response email leads to the same error page.
When an app is not working as you’d expect, an error page link and your box is missing a user manual you do get nervous and concerned about what else might be wrong with it, but the mask appears to be working fine and only had the issues I mentioned which of course can be overlooked.
Mask is working, will see if it improves skin or not.
But it’s actually quite heavy on the face and the eye protection edges are a bit sharp, can definitely feel them digging into the skin towards the end of session.
I think now with the concerns I raised put to rest I will do my best to enjoy this mask and update outcome findings in three months time.
(For app, I thought it would be linked to the mask and that I could put on a custom timer, massage settings, select programs from the app, if I wanted for example first red session followed by blue, and only massage on setting 1 for 5min and off the remaining time, things like that.)
The link in the app leads straight to a ‘404 that link is broken’ -error page and I cannot access user manual or start using the mask.
Does not install a lot of confidence in the product as a first impression.
(The box does not include a user manual only QR code for app download)
Their response:
“Mask Glo isn't supported in the app yet, but it's on the schedule.
Please find the attached user manual to help you better understand the product.”
And when asking for return to refund it’s a firm no, only defect products and sealed products-
Not the best start to using this mask because I felt like red flags were raised and I wanted to know my options early on.
I don’t want to dig up the user manual in my email every time and zoom in on the itty bitty text and scroll across or memorize the clicks.
But to be fair - after reading it, it appears to only have one on/off 12min program in the mask, so not an issue.
So this concern was perhaps misplaced, still would have liked a physical user manual though.
So to summarize:
My box appears to be missing user manual instructions only.
No warranty card (but CS confirmed should not have warranty card inside)
Only received Unit warnings booklet and a charging cable.
I will say that their CS response time is excellent though, they’re very patient and understanding, but I think I tired them out with my concerns and initial disappointments.
Apologies for that.
App is completely useless for this product and by CS response it doesn’t even seem necessary to have it for the product.
Why the box asks you to download it is lost on me.
Hopefully they’ll get around to updating the app for a better set up experience (or at the very least have a link that works) and ensure their products includes user manual.
Even the link in the CS response email leads to the same error page.
When an app is not working as you’d expect, an error page link and your box is missing a user manual you do get nervous and concerned about what else might be wrong with it, but the mask appears to be working fine and only had the issues I mentioned which of course can be overlooked.
Mask is working, will see if it improves skin or not.
But it’s actually quite heavy on the face and the eye protection edges are a bit sharp, can definitely feel them digging into the skin towards the end of session.
I think now with the concerns I raised put to rest I will do my best to enjoy this mask and update outcome findings in three months time.
(For app, I thought it would be linked to the mask and that I could put on a custom timer, massage settings, select programs from the app, if I wanted for example first red session followed by blue, and only massage on setting 1 for 5min and off the remaining time, things like that.)
Show more
Stress Release and Exercise Warmup & Recovery
The Therabody app takes me through short and oh so effective sets of timed muscular focus for both stress release at the end of the day, pre-exercise warmup and recovery.
