DO NOT USE
This app is completely overpriced and TERRIBLE customer service. Search reviews and you’ll see that it’s a significant issue. Without any reminder from a free trial I got charged $199 which I never chose and caught the same day I was charged by seeing it on my bank account and requested a refund as I didn’t care for the content. They do NO REFUNDS at all. No refunds for processed payments….. well then they do NO refunds and bank on people not knowing they will be charged $199. Complete BS.
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A must do
I have been dealing with chronic hip and back pain. After just one week I have been able to walk again without pain. I am so excited to see what it can do after continued use.
Scam Renewals
I used the app but did not find value in it so went through the cancellation process and thought it was cancelled. It then renewed to my surprise at an annual rate. I contacted the company within 2 days of the renewal and explained the mistake. They refused to provide a refund of my $130. This company should focus more on providing something of value rather than collecting money through making cancelling their product difficult. Questionable values for a wellness company.
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Response from developer
Hi there, I'm sorry to hear the renewal came as a surprise, that's a frustrating thing to run into. Cancelling a subscription applies to future billing cycles rather than the one that's already been processed, so if the cancellation was started close to your renewal date, that charge would still go through as scheduled.
Unauthorized billing attempts – no active subscription
I currently have no active Pliability subscription. The app is no longer installed on my phone, and Pliability does not appear among my active Apple subscriptions.
Despite this, Pliability has attempted to charge my payment method twice for CAD $21.95 — once on Saturday and again today. Both transactions were declined.
Please investigate why these charges are still being attempted and immediately stop any further billing attempts associated with my account or payment information.
Despite this, Pliability has attempted to charge my payment method twice for CAD $21.95 — once on Saturday and again today. Both transactions were declined.
Please investigate why these charges are still being attempted and immediately stop any further billing attempts associated with my account or payment information.
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Response from developer
We'd love to help with your membership. Please send an email to support@pliability.com so we can better assist and get any issues resolved!
Bad audio and customer service
Audio doesn’t line up with videos. Also cancelling isn’t possible on the app. You have to navigate else where to cancel. Had to file a claim with my credit card for them to give me my money back. Bad audio, difficulty cancelling and their predatory practices made me delete.
