Dreadful customer service and policies
Auto renewed yearly subscription without my informed consent.
Immediately cancelled and asked for a refund, met with zero help from customer service. They’re painfully slow to respond and, quite ironically for an app all about flexibility, their policies are totally inflexible.
Not sure how or why a million dollar company needs to rely on scamming users to make money.
Immediately cancelled and asked for a refund, met with zero help from customer service. They’re painfully slow to respond and, quite ironically for an app all about flexibility, their policies are totally inflexible.
Not sure how or why a million dollar company needs to rely on scamming users to make money.
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Be Very Cautious
I had used the app during the free trial and decided I didn’t want to use it so I cancelled. I was charged $200 and was told I can’t have a refund. Which was super upsetting.
I opened the app to use it since I was denied a refund and it says my member is inactive and if I wanted to reactivate it I would have to pay.
This is by far the worst experience I have had with an app. Do not give this app a try unless you are certain you want to use it.
I opened the app to use it since I was denied a refund and it says my member is inactive and if I wanted to reactivate it I would have to pay.
This is by far the worst experience I have had with an app. Do not give this app a try unless you are certain you want to use it.
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Active mountain biking xc
40+ must have get the habit 3x week before rest The monthly fee reflects the benefits after a consistent routine over weeks
Tried and tested
Tried and tested
Great stretching/mobility
I’ve been using this mainly to prepare and stretch my body during pregnancy and it’s been the best so far. This is well needed before or after a workout for me to recover better and continue having a healthy pregnancy
Clear Notice Promised, Clear Notice Not Delivered
I rarely leave negative reviews, but I think prospective customers should understand how Pliability handles its annual trial subscriptions.
I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service.
Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward.
The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice.
After providing that documentation, I never received a response.
The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service.
My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin.
Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.
I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service.
Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward.
The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice.
After providing that documentation, I never received a response.
The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service.
My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin.
Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.
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