Clear Notice Promised, Clear Notice Not Delivered
I rarely leave negative reviews, but I think prospective customers should understand how Pliability handles its annual trial subscriptions.
I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service.
Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward.
The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice.
After providing that documentation, I never received a response.
The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service.
My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin.
Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.
I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service.
Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward.
The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice.
After providing that documentation, I never received a response.
The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service.
My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin.
Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.
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No time for that
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Scammy app
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