Clear Notice Promised, Clear Notice Not Delivered
I rarely leave negative reviews, but I think prospective customers should understand how Pliability handles its annual trial subscriptions.
I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service.
Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward.
The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice.
After providing that documentation, I never received a response.
The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service.
My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin.
Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.
I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service.
Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward.
The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice.
After providing that documentation, I never received a response.
The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service.
My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin.
Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.
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Stops functioning
I tried 3x’s and every time I get to the mobility test the app freezes
No time for that
No time for that
Where Warrior Go?
It’s still as awesome as it always was…but definitely missing those 45min Warrior sessions.
Really good app but a little pricey
The apps brilliant, and if you enjoy long calming stretches then it will work for you. It does feel quite expensive for what it is though.
Scammy app
Doesn’t send notifications for renewal of subscriptions. Business model is to trick customers into paying for a full year. App is useless. All stuff you can find simply online.
Great so far
I am really enjoying the 23 min stretch routine daily. I’m finding it easy to fit in my day and I love the pace and the explanations. Too soon to really tell the progress but I think I feel better I have to with these nice deep stretches. Highly recommend
Grateful Athlete and Sleeper!
After just two weeks my body feels so much better and my sleep quality is significantly improved as I’m not waking up with an aching shoulder or hip and needing to turn over. Absolutely amazing.
Greedy Company
I signed up for the monthly subscription and Pliability charged me for the annual subscription - a $200 charge! Now they refuse to refund me even though I contacted them about this issue less than 24 hrs later when I noticed the charge. I am a single, working mom who is trying to find a way out of chronic hip and knee pain. Thanks Pliability. What a terrible company.
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Unethical Subscription Practice
Another shady company that charges an absurd yearly subscription fee when you forget to cancel after the trial. Unlike other subscriptions, pliability states they don’t offer refunds.
Scam
Scam artists. Make sure if you do a trial you cancel the day before the 7th day. I cancelled after the free trial and then charged me $350 for an annual membership. They rejected a valid refund request. When I reversed it with the bank, their lawyers demanded the charge be reapplied. You can find equal content on YouTube.
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Blank screen of death
I was logged off of the app following the last update this week. Had to reset my password to get back in and now; a blank screen of nothing…
Uninstalled and installed didn’t work either
Uninstalled and installed didn’t work either
Too much friction
The app was hard to set up. It never recognized my password. Would refuse to load or stop working. Not worth the effort.
Glitchy
Have to sign up for trial on web page, then verify email and when I go to launch app it just hangs. Deleted app, installed again and tried to log in..nope again, the log in won’t work. Even though it works on safari on my phone
Updated Score - Lack Explanation
I’ve been relying on pliability exercises for quite some time. However, I’ve noticed that many videos lately don’t explain why certain exercises are being done. As someone who is older, I truly believe it’s important to understand which muscle groups you’re targeting to get the most effective stretch. It’s really vital for me to know what’s needed for my body. I hope that in the first 30 seconds, videos could briefly explain which area you’re focusing on, so everyone can follow along safely and effectively.
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Don’t Subscribe
I was a long time user and I canceled my yearly subscription a few months ago. Fast forward to today, I was billed for another yearly subscription. I reached out to have them cancel and refund within 24hrs of the charge. Customer support team was unwilling to assist. Do not subscribe. Their customer support is awful.
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Predatory Policies
Don’t sign up. You can’t cancel in the app and when they inevitably charge you a whole 1 year’s subscription & you request your money back less than 24 hrs after the charge they will turn you down.
Great app.
This is a good app. I do the programs regularly and they help me with recovery and my sleep quality.
Misleading trial period
Their welcome email said my free trial “ends on Saturday June 13th” and to “cancel anytime before your trial ends.” I cancelled on the 13th, the date they gave me, and was still charged. Support’s explanation was that the 13th is actually billing day and the trial ended before it, which directly contradicts the end date in their own email. App’s fine; the trial-end wording is misleading and they won’t reverse a charge made on the date they told you to cancel by. Check your exact renewal time, not just the date.
Update: interpretation is a bit of a stretch. Their advertising and welcome email clearly state a 7 day free trial. But it’s actually a 6 day trial as they bill you on the 7th day. Also, they don’t bill via the App Store, so you need to log into their website to attempt to cancel. Their WhatsApp support is terrible. Just look at all the 1 star reviews on TrustPilot
Update: interpretation is a bit of a stretch. Their advertising and welcome email clearly state a 7 day free trial. But it’s actually a 6 day trial as they bill you on the 7th day. Also, they don’t bill via the App Store, so you need to log into their website to attempt to cancel. Their WhatsApp support is terrible. Just look at all the 1 star reviews on TrustPilot
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Horrible Customer Service
I did a 7 day trial and decided I didn’t want to continue on my final day. The company refuses to refund my subscription despite charging me early which violates their own policy and communication, I’ve escalated and outlined to their customer service manager who took zero accountability. I have never experienced this with any of the many subscription services I use and would highly not recommend. People work hard for their money and a company that doesn’t honor their own trial period doesn’t deserve your money or time.
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Don’t use
This customer service is garbage and the business is predatory. They don’t even have a contact number and will continue to charge you even when you cancel.
