Predatory Business Model
Whatever you think about this app just make sure you cancel when you’re done with it, ASAP. Especially on free trials but yearly subscriptions too. I was a long term customer and stopped stretching. Forgot about the app until I got billed on my credit card. Instantly messaged them to cancel and ask for a refund the same day. They acknowledged my quick response but still refused to give me a refund.
Pliability would rather make money through locking customers into unwanted renewal payments rather than making a product people genuinely want to keep paying for. When retaining a customers money is more important than retaining a customer, that tells me all I need to know.
I’ll be looking for another app that actually cares about its users, I suggest you do the same.
Pliability would rather make money through locking customers into unwanted renewal payments rather than making a product people genuinely want to keep paying for. When retaining a customers money is more important than retaining a customer, that tells me all I need to know.
I’ll be looking for another app that actually cares about its users, I suggest you do the same.
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Response from developer
Thank you for your feedback. We're genuinely sorry to hear about your experience, It's never our intention to leave our customers feeling disappointed or that they're not valued. Our refund policy is designed to be transparent and fair for all users so we apply the same policy consistently across the board. Your satisfaction is important to us, and we see this as a learning opportunity. We're committed to ensuring our customers are fully informed about their subscriptions for which we offer a catalogue of support articles on our website detailing account management which can be found here: https://support.pliability.com/en/
Great app for instilling routine
Never been more flexible, now at the age of 65 ☺️☺️
Beware of Pliability’s “free” trial!
I signed up for a free trial and later discovered I’d been charged $25.19 every month for five months — $125.95 total.
During those five months, I never received or saw a single email from Pliability alerting me that my trial was ending or that my credit card was being charged month after month. I searched my Gmail thoroughly—nothing.
Pliability claims their system shows emails were sent. When I asked them to provide copies, they said they couldn’t produce them or even show me what those emails said.
I canceled immediately when I discovered the charges and asked for a refund or even a partial goodwill refund. They refused every request.
Yes, the recurring charge was disclosed in the signup process. I missed it. But a company converting a “free” trial into an ongoing paid subscription should make darn sure customers know they’re being charged—not quietly collect $25.19 month after month.
My $125.95 lesson: Be very careful with Pliability’s free trial and watch your credit-card statement.
During those five months, I never received or saw a single email from Pliability alerting me that my trial was ending or that my credit card was being charged month after month. I searched my Gmail thoroughly—nothing.
Pliability claims their system shows emails were sent. When I asked them to provide copies, they said they couldn’t produce them or even show me what those emails said.
I canceled immediately when I discovered the charges and asked for a refund or even a partial goodwill refund. They refused every request.
Yes, the recurring charge was disclosed in the signup process. I missed it. But a company converting a “free” trial into an ongoing paid subscription should make darn sure customers know they’re being charged—not quietly collect $25.19 month after month.
My $125.95 lesson: Be very careful with Pliability’s free trial and watch your credit-card statement.
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Waste of time and money
After using GOWOD for 5 years, I decided to give pliability a go. What a disappointing, garbage app. It’s way too over-stimulating and difficult to use. The user interface is like a navy tactics board. I like to do my stretching sessions while watching tv or a movie, but pliabiity is like being stuck in a class that you had to give your full attention to. There’s constantly someone talking, every stretch is a 3 min hold which gets boring. I tried to create my own 20+ min session for sleep quality. It kept reverting to 15 mins and every time I selected ‘generate a new session’, the same session would come up. How this costs as much as it does is beyond me. Haven’t found a useful function whatsoever
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New Improvements
UPDATE: I previously wrote a review complaining about struggles I had with the app after an updated platform that actually made the app harder to use (see below). Today I received an email about a new feature that directly addressed one of my issues. The app now has a session generator that allows you to tailor a session to your needs. Thus far the feature looks promising, though with some limitations. I was able to generate a couple of sessions that met my needs perfectly. However, when I ended up with sessions that were not what I was looking for, I had to start all over. Once a session was generated, I couldn’t remove a specific exercise that I didn’t want to do or replace it with one I wanted (I was given specific replacement options, none of which I wanted). Still it’s a pretty cool feature that I think I’ll make good use of.
OLD REVIEW: I’ve had the app for a couple of years. Really liked it at first, but lately it’s been buggy (e.g., I currently can’t access any of my favorite workouts because the app shuts down as soon as I select the workout); the search engine is completely worthless (seriously, if I search for an exact title, that should be the FIRST workout that appears, not a random workout that happens to contain one of the search words somewhere in the description - often, if the title is generic enough, I’ll get 50 results and none of them are the workout I’m looking for); and the workouts are redundant (literally, some of the older “named” workouts are EXACTLY duplicated in some of the newer workouts, where the title started with a date). Finally, it would be nice if there was a better mix of movements in each workout / more “full body” workouts. Having 5 “leg day” - oriented workouts in a single week is ridiculous. Upper body needs way more attention. Overall, for the subscription price, I expect better.
OLD REVIEW: I’ve had the app for a couple of years. Really liked it at first, but lately it’s been buggy (e.g., I currently can’t access any of my favorite workouts because the app shuts down as soon as I select the workout); the search engine is completely worthless (seriously, if I search for an exact title, that should be the FIRST workout that appears, not a random workout that happens to contain one of the search words somewhere in the description - often, if the title is generic enough, I’ll get 50 results and none of them are the workout I’m looking for); and the workouts are redundant (literally, some of the older “named” workouts are EXACTLY duplicated in some of the newer workouts, where the title started with a date). Finally, it would be nice if there was a better mix of movements in each workout / more “full body” workouts. Having 5 “leg day” - oriented workouts in a single week is ridiculous. Upper body needs way more attention. Overall, for the subscription price, I expect better.
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Response from developer
Hi there, To directly address your concerns about workout variety and needing more focus on specific areas like the upper body, we are excited to let you know that we've introduced a new feature! You can now describe exactly what you need using your own words to create fully custom sessions tailored to your specific goals for the day.
41 Months Duplicate Payments- REFUND REFUSED
I used this service years ago when it was ROMWOD. I eventually stopped using it and believed that old membership was inactive. Later, after ROMWOD became Pliability, I wanted to use the service again. I was using a different email address by then and could not access my old account with my previous credentials, so I created a new Pliability account.
I recently discovered that the old account had apparently remained active and was continuing to bill me.
I contacted Pliability support, and to their credit they investigated it. Their own records confirmed that BOTH of my individual accounts were being billed simultaneously from December 2022 until May 2026 — 41 billing months.
I explained that I obviously had no reason to knowingly purchase two memberships for myself to the same service. The older account originated around the ROMWOD/Pliability transition, used my old email address, and was an account I had been unable to access. That was precisely why I created the newer account.
Pliability nevertheless refused to refund any of the duplicate payments, citing its no-refund policy and characterizing what I was requesting as a “goodwill refund.”
What makes that response particularly disappointing is the resolution they offered instead: 41 months of free future Pliability access — exactly the number of months they confirmed I had paid for two memberships simultaneously.
I had already cancelled Pliability because I no longer wanted the service. Giving me another 41 months of something I chose to cancel doesn’t reimburse the money I spent paying for two memberships at the same time.
I understand a no-refund policy when someone forgets to cancel a subscription or simply doesn’t use what they purchased. That’s not what happened here. Pliability itself confirmed that the same customer paid for two individual memberships simultaneously for 41 months.
I actually liked the product, which makes this experience even more disappointing. Companies are ultimately judged not only by their product but by how they handle unusual situations when something goes wrong. After 41 months of duplicate membership payments, I expected Pliability to recognize that this situation deserved more than simply pointing to a blanket no-refund policy.
I hope Pliability reconsiders.
UPDATE: After everything described above, I made one final request to Pliability to reconsider its decision based on the unusual circumstances and the fact that they themselves confirmed I had been paying for two memberships simultaneously for 41 months. Their entire response was: “Hi Jack, this is our final decision.”
Unfortunately, that confirms that Pliability considers 41 months of future access an adequate resolution for 41 months during which they confirmed I was simultaneously paying for two memberships.
I liked the product, but this experience completely changed my opinion of the company behind it. When a company confirms that one customer paid twice for the same individual service for 41 months, refuses to return any of those duplicate payments, and hides behind a blanket no-refund policy, it certainly gives the impression that keeping the money matters more than doing what is fair for the customer.
Their final response to my request for reconsideration — “Hi Jack, this is our final decision.” — only reinforced that impression.
I recently discovered that the old account had apparently remained active and was continuing to bill me.
I contacted Pliability support, and to their credit they investigated it. Their own records confirmed that BOTH of my individual accounts were being billed simultaneously from December 2022 until May 2026 — 41 billing months.
I explained that I obviously had no reason to knowingly purchase two memberships for myself to the same service. The older account originated around the ROMWOD/Pliability transition, used my old email address, and was an account I had been unable to access. That was precisely why I created the newer account.
Pliability nevertheless refused to refund any of the duplicate payments, citing its no-refund policy and characterizing what I was requesting as a “goodwill refund.”
What makes that response particularly disappointing is the resolution they offered instead: 41 months of free future Pliability access — exactly the number of months they confirmed I had paid for two memberships simultaneously.
I had already cancelled Pliability because I no longer wanted the service. Giving me another 41 months of something I chose to cancel doesn’t reimburse the money I spent paying for two memberships at the same time.
I understand a no-refund policy when someone forgets to cancel a subscription or simply doesn’t use what they purchased. That’s not what happened here. Pliability itself confirmed that the same customer paid for two individual memberships simultaneously for 41 months.
I actually liked the product, which makes this experience even more disappointing. Companies are ultimately judged not only by their product but by how they handle unusual situations when something goes wrong. After 41 months of duplicate membership payments, I expected Pliability to recognize that this situation deserved more than simply pointing to a blanket no-refund policy.
I hope Pliability reconsiders.
UPDATE: After everything described above, I made one final request to Pliability to reconsider its decision based on the unusual circumstances and the fact that they themselves confirmed I had been paying for two memberships simultaneously for 41 months. Their entire response was: “Hi Jack, this is our final decision.”
Unfortunately, that confirms that Pliability considers 41 months of future access an adequate resolution for 41 months during which they confirmed I was simultaneously paying for two memberships.
I liked the product, but this experience completely changed my opinion of the company behind it. When a company confirms that one customer paid twice for the same individual service for 41 months, refuses to return any of those duplicate payments, and hides behind a blanket no-refund policy, it certainly gives the impression that keeping the money matters more than doing what is fair for the customer.
Their final response to my request for reconsideration — “Hi Jack, this is our final decision.” — only reinforced that impression.
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Doesn’t work properly and support is useless
It’s a pretty expensive subscription and most of the videos are not working. It keeps playing the ending which is pretty much laying down and do nothing. Support seems to say it’s on my end…of course. Been a while and it just only plays endings. So you pay a subscription with really just 5-6 videos…as far as I’m concerned. Definitely not worth it. And if it’s just a bug, it’s not worth it for their customer support anyway.
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Ridiculous refund policy
What kind of respectable company won’t refund a subscription the day that it renews? I had thought my subscription was canceled because I didn’t see it active in my apple subscriptions. Turns out the sub was directly through the app, not through apple, and I asked them to refund me LITERALLY MINUTES after my subscription renewed for a whole year. They refused to refund me. Kind of mind blowing in today’s world that a company would refuse this request. Shows they don’t have any respect for their customers. MAKE SURE YOU DONT SET UP AUTO-RENEW.
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Clear Notice Promised, Clear Notice Not Delivered
UPDATE after Pliability responded to this review with a stock reply:
Pliability’s response sidesteps the issue. This isn’t about whether I “felt more clarification was needed.” Pliability’s own communications contain specific, documented inconsistencies.
I initially selected a 7-day trial and was later offered a 30-day trial after I hadn’t used the service. The subsequent renewal email did not provide an exact renewal date. It was sent May 26 at 11:00 PM and said my subscription would renew “in 35 days ()” with the actual date left blank. I canceled on June 30, the same day I was charged and less than 35 full days after that notice was sent.
I also still cannot access the annual subscription I was charged for. Pliability told me in writing that my access would be restored and that they would follow up. Neither has happened.
These aren’t requests for clarification. They are specific failures in Pliability’s communications and handling of my account that their response does not address.——
“Hi there, The plan, the price, the renewal date and the auto-renew terms are all shown at signup before checkout, along with a box confirming the exact amount and date of the first charge, looking at your account, a renewal reminder did go out ahead of the charge but we're sorry you felt more clarification was needed. Your feedback has been submitted over to the team."
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Initial review:
I rarely leave negative reviews, but I think prospective customers should understand how Pliability handles its annual trial subscriptions.
I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service.
Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward.
The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice.
After providing that documentation, I never received a response.
The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service.
My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin.
Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.
Pliability’s response sidesteps the issue. This isn’t about whether I “felt more clarification was needed.” Pliability’s own communications contain specific, documented inconsistencies.
I initially selected a 7-day trial and was later offered a 30-day trial after I hadn’t used the service. The subsequent renewal email did not provide an exact renewal date. It was sent May 26 at 11:00 PM and said my subscription would renew “in 35 days ()” with the actual date left blank. I canceled on June 30, the same day I was charged and less than 35 full days after that notice was sent.
I also still cannot access the annual subscription I was charged for. Pliability told me in writing that my access would be restored and that they would follow up. Neither has happened.
These aren’t requests for clarification. They are specific failures in Pliability’s communications and handling of my account that their response does not address.——
“Hi there, The plan, the price, the renewal date and the auto-renew terms are all shown at signup before checkout, along with a box confirming the exact amount and date of the first charge, looking at your account, a renewal reminder did go out ahead of the charge but we're sorry you felt more clarification was needed. Your feedback has been submitted over to the team."
——-
Initial review:
I rarely leave negative reviews, but I think prospective customers should understand how Pliability handles its annual trial subscriptions.
I overlooked the end of my free trial and was charged nearly $200 for an annual subscription. I canceled immediately after discovering the charge and requested a one-time exception because I had never actually used the service.
Pliability denied the request based on its refund policy. While I was disappointed, what concerned me more was what I discovered afterward.
The company’s published policy states that subscribers receive clear notice before being charged. However, the emails I received were inconsistent. My welcome email identified one trial expiration date, while a later email stated my subscription would renew in 35 days but left the actual renewal date blank. I shared those emails with customer support and pointed out that they did not appear to match the company’s own stated policy regarding clear notice.
After providing that documentation, I never received a response.
The product itself may be excellent—I never had the opportunity to use it. My review is solely about the subscription experience, billing practices, and customer service.
My advice: if you try Pliability, set your own calendar reminder the day you sign up. Don’t rely solely on the company’s communications to tell you when your annual subscription will begin.
Following this experience, I found other mobility apps that better fit my needs at a fraction of the annual cost.
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Predatory billing
Very difficult to cancel. No one to assist. I wouldn’t waste the time or effort.
AI slop done well
Looks really nice and professional, but is hardly functional at all. Riddled with bugs and screams was written using AI without knowledge of what the actual user flow
Should look like.
Should look like.
App Error
I signed into the app for the first time. It took me through the ‘personalization’ quiz that sets up the training for you. At the end of the quiz, it wanted me to log in again. But because I already logged in, I couldn’t. So I can’t use the app at all cause it refuses to show me my training since I can’t ‘complete’ the quiz by logging in. I’m not going to troubleshoot this at the rate of 23 bucks a month. I’ll just find my own training from free sources online.
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You wont get a refund
Cancel your free trial in time - otherwise they will charge you the full £200 and refuse a refund. Shows the company for what it really is.
DO NOT USE
This app is completely overpriced and TERRIBLE customer service. Search reviews and you’ll see that it’s a significant issue. Without any reminder from a free trial I got charged $199 which I never chose and caught the same day I was charged by seeing it on my bank account and requested a refund as I didn’t care for the content. They do NO REFUNDS at all. No refunds for processed payments….. well then they do NO refunds and bank on people not knowing they will be charged $199. Complete BS.
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A must do
I have been dealing with chronic hip and back pain. After just one week I have been able to walk again without pain. I am so excited to see what it can do after continued use.
Scam Renewals
I used the app but did not find value in it so went through the cancellation process and thought it was cancelled. It then renewed to my surprise at an annual rate. I contacted the company within 2 days of the renewal and explained the mistake. They refused to provide a refund of my $130. This company should focus more on providing something of value rather than collecting money through making cancelling their product difficult. Questionable values for a wellness company.
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Response from developer
Hi there, I'm sorry to hear the renewal came as a surprise, that's a frustrating thing to run into. Cancelling a subscription applies to future billing cycles rather than the one that's already been processed, so if the cancellation was started close to your renewal date, that charge would still go through as scheduled.
Unauthorized billing attempts – no active subscription
I currently have no active Pliability subscription. The app is no longer installed on my phone, and Pliability does not appear among my active Apple subscriptions.
Despite this, Pliability has attempted to charge my payment method twice for CAD $21.95 — once on Saturday and again today. Both transactions were declined.
Please investigate why these charges are still being attempted and immediately stop any further billing attempts associated with my account or payment information.
Despite this, Pliability has attempted to charge my payment method twice for CAD $21.95 — once on Saturday and again today. Both transactions were declined.
Please investigate why these charges are still being attempted and immediately stop any further billing attempts associated with my account or payment information.
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Response from developer
We'd love to help with your membership. Please send an email to support@pliability.com so we can better assist and get any issues resolved!
Bad audio and customer service
Audio doesn’t line up with videos. Also cancelling isn’t possible on the app. You have to navigate else where to cancel. Had to file a claim with my credit card for them to give me my money back. Bad audio, difficulty cancelling and their predatory practices made me delete.
Awesome guidance and tracking. Perfect mobility tool.
I reclaimed my functional being through it. Improvements could be made by ensuring at lrast one of the models matches the audio cues. Too many do not (accounting for scaling).
Questionable Business Practice
I purchased their mat for my practice. When it arrived, I wasn’t happy with the quality at all. It seemed cheaply made with a thin rubber mat as the top layer, and styrofoam padding underneath which was exposed, which made me feel like it wouldn’t take long to peel. This mat cost $150, which is as much if not more than a premium yoga mat.
While I was technically able to return it, they said they weren’t responsible for shipping costs to return. I had no problem until I realized that return shipping would cost me at least $100. I asked if they had another option, which they did not. I explained that I was unhappy with the mat, but it also made no sense for me to pay shipping costs that were as much as the mat itself. They offered me a complimentary 3 month membership of their app to make things right. I then asked for a 6 month membership to at least cover the majority of my loss on the mat. But they stuck to their 3 month offer, which I eventually declined and let them know I’d look to find another company to business with.
As much as I wanted to do this program, that whole experience didn’t seem fair, and I wouldn’t feel right supporting them any further.
While I was technically able to return it, they said they weren’t responsible for shipping costs to return. I had no problem until I realized that return shipping would cost me at least $100. I asked if they had another option, which they did not. I explained that I was unhappy with the mat, but it also made no sense for me to pay shipping costs that were as much as the mat itself. They offered me a complimentary 3 month membership of their app to make things right. I then asked for a 6 month membership to at least cover the majority of my loss on the mat. But they stuck to their 3 month offer, which I eventually declined and let them know I’d look to find another company to business with.
As much as I wanted to do this program, that whole experience didn’t seem fair, and I wouldn’t feel right supporting them any further.
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Response from developer
Hi Mike, thank you for giving us the opportunity to clear up the quality concern, since it's an important one. The pliability mats are built by Dollamur, a U.S. manufacturer based in Fort Worth, TX that makes mats for groups like USA Wrestling, USA Judo, and Bellator MMA, so it's coming from a high-quality maker trusted for elite-level surfaces, not a generic import. It's made in the USA with a dual-layer, multi-density closed-cell foam core designed to resist breaking down with regular use. That same layered foam is what lets it fold down for rolling, which is likely what read as "strips" or peeling to you. Those lines typically relax as the mat breaks in. That said, I know that doesn't change how the return itself felt, and truly sorry the shipping cost and credit we offered didn't add up to a fair trade for you.
