Blank screen of death
I was logged off of the app following the last update this week. Had to reset my password to get back in and now; a blank screen of nothing…
Uninstalled and installed didn’t work either
Uninstalled and installed didn’t work either
Too much friction
The app was hard to set up. It never recognized my password. Would refuse to load or stop working. Not worth the effort.
Glitchy
Have to sign up for trial on web page, then verify email and when I go to launch app it just hangs. Deleted app, installed again and tried to log in..nope again, the log in won’t work. Even though it works on safari on my phone
Updated Score - Lack Explanation
I’ve been relying on pliability exercises for quite some time. However, I’ve noticed that many videos lately don’t explain why certain exercises are being done. As someone who is older, I truly believe it’s important to understand which muscle groups you’re targeting to get the most effective stretch. It’s really vital for me to know what’s needed for my body. I hope that in the first 30 seconds, videos could briefly explain which area you’re focusing on, so everyone can follow along safely and effectively.
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Don’t Subscribe
I was a long time user and I canceled my yearly subscription a few months ago. Fast forward to today, I was billed for another yearly subscription. I reached out to have them cancel and refund within 24hrs of the charge. Customer support team was unwilling to assist. Do not subscribe. Their customer support is awful.
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Predatory Policies
Don’t sign up. You can’t cancel in the app and when they inevitably charge you a whole 1 year’s subscription & you request your money back less than 24 hrs after the charge they will turn you down.
Great app.
This is a good app. I do the programs regularly and they help me with recovery and my sleep quality.
Misleading trial period
Their welcome email said my free trial “ends on Saturday June 13th” and to “cancel anytime before your trial ends.” I cancelled on the 13th, the date they gave me, and was still charged. Support’s explanation was that the 13th is actually billing day and the trial ended before it, which directly contradicts the end date in their own email. App’s fine; the trial-end wording is misleading and they won’t reverse a charge made on the date they told you to cancel by. Check your exact renewal time, not just the date.
Update: interpretation is a bit of a stretch. Their advertising and welcome email clearly state a 7 day free trial. But it’s actually a 6 day trial as they bill you on the 7th day. Also, they don’t bill via the App Store, so you need to log into their website to attempt to cancel. Their WhatsApp support is terrible. Just look at all the 1 star reviews on TrustPilot
Update: interpretation is a bit of a stretch. Their advertising and welcome email clearly state a 7 day free trial. But it’s actually a 6 day trial as they bill you on the 7th day. Also, they don’t bill via the App Store, so you need to log into their website to attempt to cancel. Their WhatsApp support is terrible. Just look at all the 1 star reviews on TrustPilot
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Horrible Customer Service
I did a 7 day trial and decided I didn’t want to continue on my final day. The company refuses to refund my subscription despite charging me early which violates their own policy and communication, I’ve escalated and outlined to their customer service manager who took zero accountability. I have never experienced this with any of the many subscription services I use and would highly not recommend. People work hard for their money and a company that doesn’t honor their own trial period doesn’t deserve your money or time.
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Don’t use
This customer service is garbage and the business is predatory. They don’t even have a contact number and will continue to charge you even when you cancel.
Terrible Customer Support- Stole My Money
Awful awful customer support. I never used the service and they never refunded me.
Remember to Cancel Your Recurring Subscription – Not Legally Required to Warn In Some States
In some locations, it’s not legally required for an app company to alert you when your recurring payment is coming due since they are not providing a physical service – they can hide behind the fact that they provide software. Where I live, there is a bill going through the approval process to close this loophole, but it’s not yet law. I tried to get a refund a day after my subscription renewed when I noticed the pending charge on my credit card. I thought this would be easy as I had a good experience with this in the past the one time I’ve had to deal with other app’s auto renewals. However, Pliability instead continued to use the fact that the current law doesn’t cover their app and the new bill hasn’t gone into law yet rather than just refunding me. Is this legally correct? Sure. Is it good customer service? No. In fact, it feels like pretty sleazy business practice to me.
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Cost is worth the result.
Monthly price of a single fast food outing is more than justified. Quality products have a price.
Subscription Scam
I would avoid this app at all costs to be honest, just out of principle. What they have is a great app but the customer support network and misleading subscription fees are just ridiculous, humans make errors sometimes but these guys have no sympathy for anybody. They care about the cash and the bottom line and that’s it. They stop responding to you and hide behind emails. Very poor customer service with no back bone.
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Misleading trial period
Their welcome email said my free trial “ends on Saturday June 13th” and to “cancel anytime before your trial ends.” I cancelled on the 13th, the date they gave me, and was still charged. Support’s explanation was that the 13th is actually billing day and the trial ended before it, which directly contradicts the end date in their own email. App’s fine; the trial-end wording is misleading and they won’t reverse a charge made on the date they told you to cancel by. Check your exact renewal time, not just the date.
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Don’t Waste Your Money
The app is grossly overpriced for what it is. There are other options out there that offer better customization at a more cost efficient price.
Their customer service practices are terrible. If you purchase the app it’s not just for one year it’s a recurring subscription and Pliability doesn’t even have the decency to send you a reminder email that the payment is coming and they don’t offer refunds. That clearly demonstrates that they don’t stand behind their product and do not care about customer satisfaction. Highly disappointed.
Their customer service practices are terrible. If you purchase the app it’s not just for one year it’s a recurring subscription and Pliability doesn’t even have the decency to send you a reminder email that the payment is coming and they don’t offer refunds. That clearly demonstrates that they don’t stand behind their product and do not care about customer satisfaction. Highly disappointed.
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Terrible customer service
Watch out for charges
Not worth it and hard to cancel
Poor quality app. They shoot bad videos and plugged it into chat gpt. I tried to cancel but you have to jump through hoops and their cancellation policy is terrible.
They will keep charging you
Then they will give you some mambo excuses and when they tried to do a response here to make themselves look good, don’t buy it. I emailed their “support” and got stonewalled. I canceled it long before the renewed it again and when I asked for it to be refund because I never used their expensive service I got excuses again
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Terrible customer service
The app is not what I am looking for as far as functionality. I thought I had canceled my free trial and there was no notice of an upcoming charge in my App Store account. I haven’t used the app since the initial free period. After months membership I was charged for a full year and immediately contacted customer support to cancel the membership and ask for a refund. They are refusing to refund me so I am working with my bank to receive a refund.
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