Smart Device Support
Please provide smart device support to all products when available. Thank you.
The FaceMask Glo not yet supported in app & the link for website doesn’t work
I was just gifted the Therabody Glo Mask and when I went to register my mask on the app it says the mask is not yet supported on the app but to learn more about the mask visit website.
The link in the app leads straight to a ‘404 that link is broken’ -error page and I cannot access user manual or start using the mask.
Does not install a lot of confidence in the product as a first impression.
(The box does not include a user manual only QR code for app download)
Their response:
“Mask Glo isn't supported in the app yet, but it's on the schedule.
Please find the attached user manual to help you better understand the product.”
And when asking for return to refund it’s a firm no, only defect products and sealed products-
Not the best start to using this mask because I felt like red flags were raised and I wanted to know my options early on.
I don’t want to dig up the user manual in my email every time and zoom in on the itty bitty text and scroll across or memorize the clicks.
But to be fair - after reading it, it appears to only have one on/off 12min program in the mask, so not an issue.
So this concern was perhaps misplaced, still would have liked a physical user manual though.
So to summarize:
My box appears to be missing user manual instructions only.
No warranty card (but CS confirmed should not have warranty card inside)
Only received Unit warnings booklet and a charging cable.
I will say that their CS response time is excellent though, they’re very patient and understanding, but I think I tired them out with my concerns and initial disappointments.
Apologies for that.
App is completely useless for this product and by CS response it doesn’t even seem necessary to have it for the product.
Why the box asks you to download it is lost on me.
Hopefully they’ll get around to updating the app for a better set up experience (or at the very least have a link that works) and ensure their products includes user manual.
Even the link in the CS response email leads to the same error page.
When an app is not working as you’d expect, an error page link and your box is missing a user manual you do get nervous and concerned about what else might be wrong with it, but the mask appears to be working fine and only had the issues I mentioned which of course can be overlooked.
Mask is working, will see if it improves skin or not.
But it’s actually quite heavy on the face and the eye protection edges are a bit sharp, can definitely feel them digging into the skin towards the end of session.
I think now with the concerns I raised put to rest I will do my best to enjoy this mask and update outcome findings in three months time.
(For app, I thought it would be linked to the mask and that I could put on a custom timer, massage settings, select programs from the app, if I wanted for example first red session followed by blue, and only massage on setting 1 for 5min and off the remaining time, things like that.)
The link in the app leads straight to a ‘404 that link is broken’ -error page and I cannot access user manual or start using the mask.
Does not install a lot of confidence in the product as a first impression.
(The box does not include a user manual only QR code for app download)
Their response:
“Mask Glo isn't supported in the app yet, but it's on the schedule.
Please find the attached user manual to help you better understand the product.”
And when asking for return to refund it’s a firm no, only defect products and sealed products-
Not the best start to using this mask because I felt like red flags were raised and I wanted to know my options early on.
I don’t want to dig up the user manual in my email every time and zoom in on the itty bitty text and scroll across or memorize the clicks.
But to be fair - after reading it, it appears to only have one on/off 12min program in the mask, so not an issue.
So this concern was perhaps misplaced, still would have liked a physical user manual though.
So to summarize:
My box appears to be missing user manual instructions only.
No warranty card (but CS confirmed should not have warranty card inside)
Only received Unit warnings booklet and a charging cable.
I will say that their CS response time is excellent though, they’re very patient and understanding, but I think I tired them out with my concerns and initial disappointments.
Apologies for that.
App is completely useless for this product and by CS response it doesn’t even seem necessary to have it for the product.
Why the box asks you to download it is lost on me.
Hopefully they’ll get around to updating the app for a better set up experience (or at the very least have a link that works) and ensure their products includes user manual.
Even the link in the CS response email leads to the same error page.
When an app is not working as you’d expect, an error page link and your box is missing a user manual you do get nervous and concerned about what else might be wrong with it, but the mask appears to be working fine and only had the issues I mentioned which of course can be overlooked.
Mask is working, will see if it improves skin or not.
But it’s actually quite heavy on the face and the eye protection edges are a bit sharp, can definitely feel them digging into the skin towards the end of session.
I think now with the concerns I raised put to rest I will do my best to enjoy this mask and update outcome findings in three months time.
(For app, I thought it would be linked to the mask and that I could put on a custom timer, massage settings, select programs from the app, if I wanted for example first red session followed by blue, and only massage on setting 1 for 5min and off the remaining time, things like that.)
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Stress Release and Exercise Warmup & Recovery
The Therabody app takes me through short and oh so effective sets of timed muscular focus for both stress release at the end of the day, pre-exercise warmup and recovery.
As your teacher would say: "I'm disappointed that you're not achieving your potential..."
Overall, the app is fine. Does the bare minimum and isn't overly obtrusive for something that really just needs to be a visual guide for routines you want to follow. The problem is that there's no method of pre-configuring routines (or omitting via filter, if the developers are too lazy to add this functionality) to only use accessories that you have for your device. For example, if you have a Theragun Pro with a heated-head attachment, but not the cold-head attachment, you can't run a routine for knee pain because the routine REQUIRES that head. Looking through the steps in this example, that routine could use any head you own (or if you only have 1, it'd acknowledge that and let you continue), but instead you're met with an error that prevents you from continuing. More simply, if the routines are going to be locked down, then recommended routines in your feed should only reflect what accessories you've configured in your app.
Needs improvement.
Needs improvement.
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Jetboot pro plus support
Not supported on the app, and seems like there is no plan for added support.
Trash products that break easily and even worse support. They don’t appreciate your business.
They make chargers that break easily then stop manufacturing the chargers so you have to buy a whole new unit instead of a new charger. They don’t care about their customers. This company is pathetic. Trash products that break easily and even worse support. Avoid them if you want a company that appreciates your business.
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Videos are bad
Before the videos where more instructive now they just don’t show exactly which part of the body are we going over
Since it seems they are just going over I don’t know what
Since it seems they are just going over I don’t know what
Timer keeps stopping
The routines are mostly ok. However for the last couple of updates, the timer keeps stopping when it gets to the non-Theragun sections I.e. stretches. That needs fixing.
Notifications
Stop the app telling me to enable notifications every time I use it. I don’t want notifications and I don’t want to be told to enable them. I’m an adult and I’ll use the app when I feel the need.
Best massager ever
Stiff shoulder? Gone. Stiff neck? Gone. This massager works wonders.
Made all the difference
Using this daily has regenerated my legs to the point of no pain. thank you.
Garbage products garbage app
Avoid read trustpilot reviews
Same problem.. still in German. Can't change the language
.
Good device but
Good device, but I can’t change language in the application. I set English language, but it’s not effected in application, it’s still Germany language. Reinstalling doesn’t help.
Great app despite some flaws
Fantastic but needs to be updated to use the powerdots
Doesn’t support the LED mask
Ridiculous that the app doesn’t support the LED mask
?
You can't control the device unless you start some routine. No brain alert?
Functionality
The app has all these 5-25 minute presets, but none allow you to go longer or not have the sound. I bought this for migraine and medial eye issues that require heat therapy. Having to restart is annoying. There should be a medium to high heat with vibration setting that stays on for a couple of hours.
If one prefers other music, it must played on a separate app if not a separate device. I’d like to be able to play my music apps without interrupting my therapy session. It would be nice if the app could connect with my music apps (YouTube, YouTube Music, Audible, and Apple Music) to help me get through my migraine episodes without restarting the session so I can doze off.
WHY can’t I connect this app and my usage data to the Apple’s Health, Sleep, Mindfulness, Vitals and Fitness apps via my phone and Apple Watch app at bare minimum!!!? The whole point in purchasing was to track usage data and symptoms.
If one prefers other music, it must played on a separate app if not a separate device. I’d like to be able to play my music apps without interrupting my therapy session. It would be nice if the app could connect with my music apps (YouTube, YouTube Music, Audible, and Apple Music) to help me get through my migraine episodes without restarting the session so I can doze off.
WHY can’t I connect this app and my usage data to the Apple’s Health, Sleep, Mindfulness, Vitals and Fitness apps via my phone and Apple Watch app at bare minimum!!!? The whole point in purchasing was to track usage data and symptoms.
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Excellent
It works amazingly
Poor connectivity
Fails to connect to back device every time. Takes multiple attempts.
