Bad update
Ever since the update the app has been so slow. The old version everything was fast and smooth, this one just isn’t great. Takes forever to load. I also hate that all the deposits and transactions are all black. It was easier to keep track of deposits when they were green, it just made more sense. And the balance under each transaction is gone whether it was pending or not !! What the heck!!! I like to see what the balance would be for everything. I think others would agree with me too on this.
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The new update website is great
Very good improvement, please with the website
( 3⅔ out of 5 ) The Overhaul Is Appreciated, But…
Why is everything so garishly bright? Is there no dark mode? I miss the white-over-dark grey with swaths of dark emerald of the previous version. This one is sterile and moreover an affront on the retinae.
Also, it's gonna take quite a while to figure out where everything's been moved to. I'm surprised there's no in-app guided tour for reorienting users who had to make the jump, or for anyone, really. I still haven't found the "Manage Travel Plans" feature and begin to wonder if it got the axe for whatever reason.
EDIT: Finally found it stashed away under "tools", like it was some kind of addendum or afterthought. Again, a guided tour would go a *long* way.
Also, it's gonna take quite a while to figure out where everything's been moved to. I'm surprised there's no in-app guided tour for reorienting users who had to make the jump, or for anyone, really. I still haven't found the "Manage Travel Plans" feature and begin to wonder if it got the axe for whatever reason.
EDIT: Finally found it stashed away under "tools", like it was some kind of addendum or afterthought. Again, a guided tour would go a *long* way.
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Awful
Constant pointless updates that do nothing but cause more problems, everytime there’s an update it seems to do everything but fix the problems that the app has. It’s extremely inefficient trying to do anything with this app. I’ve been thinking about just switching banks because of this.
This bank is a joke
So they did an update over the weekend and now when I try to login the system doesn’t recognize my information like my SS,username, zip code. Mind you I have not been able to login into my account on my laptop since 2021 so was only using the mobile app now nothing and they are not open until 8:30!!!
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( 3⅔ out of 5 ) The Overhaul Is Appreciated, But…
Why is everything so garishly bright? Is there no dark mode? I miss the white-over-dark grey with swaths of dark emerald of the previous version. This one is sterile and moreover an affront on the retinae.
Also, it's gonna take quite a while to figure out where everything's been moved to. I'm surprised there's no in-app guided tour for reorienting users who had to make the jump, or for anyone, really. I still haven't found the "Manage Travel Plans" feature and begin to wonder if it got the axe for whatever reason.
Also, it's gonna take quite a while to figure out where everything's been moved to. I'm surprised there's no in-app guided tour for reorienting users who had to make the jump, or for anyone, really. I still haven't found the "Manage Travel Plans" feature and begin to wonder if it got the axe for whatever reason.
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4.5/5.0 Mostly Reliable Experience
Everything works mostly great, so instead of paring the features, which the app's description neatly details anyway (let's avoid those redundancies, let's talk minor issues/potential areas for improvement:
• Sometimes the app runs a little slowly, and on a related note, other times (every so often) it loads the "Cards" tab indefinitely, essentially frozen, necessitating a closing of the app and a reopening of it to follow (which of course also involves logging in all over again, yay, repetition), but it always loads the Cards tab correctly upon restarting, so it's not too inconvenient.
• Once in a while also, it simply won't let you log in, due to Fidelity ‘experiencing technical difficulties’, whatever that means. You just gotta wait that out.
• Lastly, some online purchases requires Travel Plans, but if you don't have the right regions lifted for a purchase so that your payment is denied, it's not always clear which one(s) that was/were.
• Sometimes the app runs a little slowly, and on a related note, other times (every so often) it loads the "Cards" tab indefinitely, essentially frozen, necessitating a closing of the app and a reopening of it to follow (which of course also involves logging in all over again, yay, repetition), but it always loads the Cards tab correctly upon restarting, so it's not too inconvenient.
• Once in a while also, it simply won't let you log in, due to Fidelity ‘experiencing technical difficulties’, whatever that means. You just gotta wait that out.
• Lastly, some online purchases requires Travel Plans, but if you don't have the right regions lifted for a purchase so that your payment is denied, it's not always clear which one(s) that was/were.
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Doesn’t work
This app simply does not work. Use a laptop and a browser if you want to bank online with Fidelity. Hence why I’m changing my direct deposits to a different bank. I really wish I could do business with Fidelity unfortunately everything is online nowadays, but Fidelity Bank is not integrated whatsoever. If you’re looking for a bank where you can check your balance quick via an app this is not the bank app for you. After changing my password 5 times it worked and I had $1000+ in overdraft fees. 0/10 stars. I still love my local bank but without an app interface it’s impossible for me to use on a daily basis.
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Horrible lately
Constantly have to reset my password cause it says its wrong but it isnt. Its a guessing game on when the password reset email comes in
Not much use if I can’t log in
I constantly have to reset my password. After a week or so it tells me it’s wrong and I have to reset again. Try to reset on the app and it sends an email that never comes. After calling customers service like 12 times in a couple months I gave up. I might just close my account.
Terrible App
The bank is bad, but the app is worse. I looks and feels like something out of the year 2011.
Great app
I love it! Easy to use and Makes me feel my money is safe
Password Always not working
Everytime I log into to this app, I am always greeted with a message telling me that my login credentials are wrong however I use Face ID. I have changed passwords multiple times yet I still run into the same issue. Please fix this.
Error opening app
Every time I open app I get an error message saying something went wrong. Click ok then have to click Face ID again and then it opens. Very frustrating!!
Error opening app
Every time I open app I get an error message saying something went wrong. Click ok then have to click Face ID again and then it opens. Very frustrating!!
Great place to do business!!
I go to the Greenridge branch. The employees there are the best and make it a pleasure just to walk in the door. Everyone is so courteous and helpful. Wouldn’t think about going anywhere else
Very bad app
App stinks
Flip flop
I really liked fidelity… when it works.. It seems like everyday they have “technical difficulties “ both on the app and phone. So when I try to check my account it’s always down.
KD
Love fidelity bank good service very respectful ty for your good service
The iPhone app is fantastic
Thank you fidelity bank for the great app for the iPhone.I can do transfers without running to the bank to do this transaction.plus so much more.
