Fidelity PlanViewer User Reviews

Name: Fidelity PlanViewer
Rating: 4.43182 (88 reviews)

Fidelity PlanViewer

Financial Administration Services Limited

💰 Finance

What users say

Summarized from real user reviews of Fidelity PlanViewer. Based on 88 reviews and a 4.4/5 average, it highlights the 6 positives and 14 negatives reviewers mention most about this Finance app.

Positive things

👍Usable and user-friendly (recent improvement)
👍Easy to use tool
👍Handy and quick access
👍Clear to understand performance
👍Nice modern layout
👍Easy to navigate

Negative things

🐛Clunky and not dynamic
🐛Substandard UI
🐛Cumbersome and poor UX
🐛Difficult to find features
🐛Poor app for a big fund manager
🐛Basic, like a website link
🐛Shoddy web wrapper
🐛Painful on iPad
🐛Overly complex authentication
🐛Unstable and crashes
🐛Outdated and buggy
🐛Terrible UI
🐛Useless for multi-account users
🐛Horrible app design

Top reviews

Most Recent Highest Rated Lowest Rated

Love this app

Easy to use. Made a change in investments and changed my address. Didn’t use calculators, but good to see they’re there.

Mikeyboy19861986

2 months ago

Take 2 of my review

This app has come leaps and bounds from the last review I had posted about it. Almost 7 months later and it’s usable, dare I say user friendly even.
There are a lot of competitors with a more intuitive interface but this will do.
Well done to the developers. A bit more in improvements to match some features on competitors and you will have done great.

r2r01234

2 months ago

Biometrics log in

When, when, when are you going to fix biometrics log in. I’ve been in contact with support for what seems like an eternity and it never gets fixed with each new update

Harryrepo

3 months ago

Does not work

Stuck on authenticating - will not open - deleting the app going back to website - don’t waste your time installing

Jovo101

4 months ago

Absolute CON-artists

I was introduced to these criminals by a compnany that I worked for. I payed into this company’s savings scheme every fortnight.

Now I have left the company and have requested to take my saved money as a single payment (leavers payment) it’s like it’s a ghost company.

If you manage to get through to them on the phone no one can give you a straight answer and just clearly reads the lies off of the website.

I wouldn’t wish this painful, non-communicative, unprofessional and ridiculous ‘investings/savings’ plan company to a terrorist organisation let alone my worst enemy. Joke.

Idiotsavings

4 months ago

Response from developer

We're so sorry to hear you're unhappy and that we've failed to meet your expectations. Under UK law, we are restricted to when we are allowed to pay retirement savings out to people. This is usually due to the person being below the minimum pension age of 55 (which is rising to 57 in 2028). While I am unable to see your specific circumstances here, I would encourage you to speak to us again on 0800 368 68 68 so we can either help you make a withdrawal, or more clearly explain why you are unable to (if that is the case).

Thanks

Amazingly wonderful

Yuvraj Yuvraj

4 months ago

Fidelity PlanViewer

Easy to use tool with great application accessory

stuey1310

4 months ago

Unable to login via App

The app just sits there spinning whilst trying to load and eventually times out. I thought they might have fixed it by now but still completely useless. Can access via web instead with no issues

Tina-colada

5 months ago

Response from developer

Hi, we're so sorry to hear you're having trouble accessing our app! We'd love to see if we can help get you up and running - please call us on 0800 368 68 68 so we can help resolve the issue for you.

No way to verify email

Trying to verify email. I receive the code but there is just a blank screen nothing to key the code into….

Jimmy 54321

5 months ago

Stop removing functionality

Every update you seem to take away the predicted fund value area. This is the ONLY reason I use the app.

Craigy_T

5 months ago

Latest update is bad

Can no longer see my retirement pension value. Used to be very easy to find on the app. Current value and future estimated value. Please restore this.

Daninrugby

5 months ago

Thanks

Amazingly wonderful

Yuvraj Yuvraj

6 months ago

Too complicated

I just want a projection using data of what my lump sum could be a final amount to draw down on

Neil 1961

7 months ago

Even worse than the other app

Because why have 1 good one when you can have 2 that stink

2012ldn

8 months ago

iPad usage

On my iPad the app occupies a small area of the screen the size of a phone. I would like it to utilise all of the iPad screen for easier viewing.

BlueteamK

8 months ago

Mr David Taylor

Very good app clear to understand and see how pension is performing

vacine is coming

9 months ago

Very handy

The application is handy. You can access your pension information quickly. I consider that some features are hidden and have difficulties to find.

Cheche65

9 months ago

Response from developer

Hi, thank you for your feedback we are currently working on improving the app experience as we are aware of the challenges we have and we want to improve. Our immediate focus in on the mobile app experience which I hope will make it easier to find our app's features.

Setting up account is near impossible

Inputted all my data multiple times, if you go off the app to get confirmation number from email or text it then freezes when you open it again and you have to start again. I can got to the end multiple times and it then says sorry something went wrong please try again.

Mattsal2995

10 months ago

Response from developer

Hi, really sorry to hear about your recent setting up your account. We'd love to see if we can help get you up and running - please call us on 0800 368 68 68 so we can help resolve the issue for you.

No longer works.

No longer works after update keeps saying authenticating device despite I have had the app for a while

tom_tom1111

10 months ago

Hi Fidelity, Not!

Quite a clunky app, not very dynamic. Can navigate ok, but need more tabs rather than just the 3. Needs access to the individuals pension scheme from the outset with all the requisite security rather than looking at the individuals scheme pot and then having to find what you’re looking for.
Also e-signing & clicking documents from iPad or iPhone are tricky. It doesn’t indicate whether you have to attach the signed and indicated documents or how or whether you can save the changes to the document that was sent to you. A rather poor experience!

BaldyTwinks

a year ago

Response from developer

Hi, thanks for the feedback, we are sorry you are having challenges with the usability of the app, we will consider the points you have raised raised for future delivery iterations.