Worst experience ever with Fintiba
I transferred my money to Fintiba, but my account has been closed for two months and I still haven’t received my money or a proper response. Because of this delay, my visa could be rejected. Extremely disappointing and unacceptable. I would not recommend Fintiba to anyone.
Delays
It has been close to two weeks after I uploaded proof of source of funds but it still says pending.
Money trap
Following the positive reviews about Fintiba, we decided to open a blocked account (Sperrconto) with them for our daughter's enrollment at Studienkolleg. We transferred the funds as required, and they requested documents to confirm the origin of the funds. The documents were provided, after which, supposedly, a verification process began. Two months passed, and the verification status remained unchanged. When we began to worry and wrote to them, they responded with contradictory and varying information, each time stating: « need to wait longer», or «send additional documents», or «pay more», etc. As a result, exam dates were missed, and our daughter's trip, which our whole family had been preparing for the past couple of years, fell through. To say that she was upset would be an understatement.
Now we're trying to get at least the money back, but Fintiba is sending us the same familiar, formal replies: "We will review your request within 4-6 weeks," with a disingenuous signature about how much they love us in Frankfurt. Meanwhile, I see dozens, if not hundreds, of stories online from other families similar to ours.
Their support claims they are forced to comply with strict banking requirements. This might be true, but we quickly found another provider, where we received the same service in half a day!
Furthermore, even those who managed to open a Sperrconto with Fintiba are experiencing problems accessing funds from their accounts for their children, who are already studying in Germany.
Everyone talks about the famous German «ordnung». However, it remains a mystery how a company that has orchestrated an obvious money trap right in the center of Europe continues to fleece unwary clients and hasn't encountered any problems with regulatory authorities.
Now we're trying to get at least the money back, but Fintiba is sending us the same familiar, formal replies: "We will review your request within 4-6 weeks," with a disingenuous signature about how much they love us in Frankfurt. Meanwhile, I see dozens, if not hundreds, of stories online from other families similar to ours.
Their support claims they are forced to comply with strict banking requirements. This might be true, but we quickly found another provider, where we received the same service in half a day!
Furthermore, even those who managed to open a Sperrconto with Fintiba are experiencing problems accessing funds from their accounts for their children, who are already studying in Germany.
Everyone talks about the famous German «ordnung». However, it remains a mystery how a company that has orchestrated an obvious money trap right in the center of Europe continues to fleece unwary clients and hasn't encountered any problems with regulatory authorities.
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The customer support service is extremely poor.
I have been trying for one and a half months to contact your support team regarding a health insurance issue. The insurance type that was assigned to me is the opposite of what is required, and despite numerous attempts to reach you, the issue remains unresolved. I am very disappointed with the level of support provided.
I am very disappointed with the support team. The level of support has been extremely poor and unhelpful. 👎🏻
I am very disappointed with the support team. The level of support has been extremely poor and unhelpful. 👎🏻
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Worst app
If you have a choice, don’t use their services!!! There’s are several issues about the app functions, it’s super frustrating. I uploaded passport and it’s keep reminding me it’s missing. Also I already updated my arrive date and the app just can’t move to next step - the logic flow is brocken- there’s nowhere to update info and moving to next step. After so many attempts I finally got reply from customer support. Now it’s a new bug, nowhere I can possibly find or provide my transfer account info. It’s super confusing and hard to use!!!!! Each step is not clearly mapped and linked. Website and App are no differences, the worst.
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