The customer support service is extremely poor.
I am very disappointed with the support team. The level of support has been extremely poor and unhelpful. šš»
Worst app
I canāt log in
Doesnāt work on iPhone
Response from developer
Hello X-ray Zhang, Thank you for your feedback on the Fintiba app. We are sorry to hear that you had a bad experience with our app. We have fixed the issue that caused the app to stop and remind you to update. Please update the app to the latest version and enjoy our improved features and services. We hope that you will give the Fintiba app a second chance and reconsider the star rating you gave us. Your satisfaction is our priority and we value your opinion. If you have any ideas for new functions that you would like to see in the app, please send them to feedback@fintiba.com. We appreciate your input and support. Thank you for choosing Fintiba. Have a great day! š
Terrible Services
The WORST services ever! Iād never recommend this to any student. You will only be frustrated.
P.S. I gave a one-star rating only because I could not post my review without it. The one star is not even deserved!
Response from developer
Dear Fintiba_Sucks!, We apologize for any inconvenience you have experienced with your blocked account cancellation and the subsequent delay in the reversal of funds. We understand how important this matter is to you and we would like to help resolve it as soon as possible. We would appreciate it if you could provide us with more information about your account and the issue you are experiencing, such as your account details and any correspondence you have had with our customer support team. This will allow us to investigate the issue further and provide you with the appropriate guidance and support. Please kindly send us this information via email at feedback@fintiba.com, and we will do our best to assist you with the matter as quickly as possible. Thank you for bringing this to our attention. We value your feedback and are committed to improving our services for all users. Best regards, The Fintiba Team
Not a good app, donāt have the option to not use it
My biggest issue is that Fintiba *requires* you to download their app to get the essential documents from them. This is inexcusable, and flat out taking advantage of students in a somewhat desperate situation. Who knows what kind of extra data they can collect about you when you download their app! Why is it not possible to receive the documents over the web? In factā¦ why have a web portal at all then?
***bonus round!***
26.09.22, have to re-download the app because the logging in is looping. The app often does this, but today itās really bad. Also, the app doesnāt support keychain on iPhones, so a few extra clicks every time it loops. Pretty annoying. Like, if youāre going to force me to download your appā¦ can you at least make it work?
Response from developer
Dear SpencerAustin, Thank you for your feedback on our app. We are sorry to hear that you have had a negative experience and would like to apologize for any inconvenience caused. Regarding your concern about having to download our app to access essential documents, we would like to assure you that we take data privacy very seriously and comply with all relevant data protection regulations. We understand that some users may prefer to access our services via the web portal, and we are continuously working to improve our platform to offer a better experience for our users. Regarding the issue you are experiencing with logging in and the app looping, we would appreciate it if you could provide us with more information so that we can investigate the issue and provide you with the appropriate guidance and support. Additionally, we would like to inform you that our app is designed to comply with Apple's Keychain feature, and we will investigate why you are experiencing difficulties with it. Please kindly send us more details about the issue you are experiencing via email at feedback@fintiba.com, and we will do our best to assist you in resolving this issue. Thank you for your patience and understanding. We value your feedback and hope to hear from you soon. Best regards, The Fintiba Team
App doesnāt open
Response from developer
Dear Quailine, Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with our app. We would appreciate it if you could send us more information about the problem to our email feedback@fintiba.com, including any error messages that you might have received. This will help us to investigate the issue and resolve it as soon as possible. Best regards, The Fintiba Team
App not open
Response from developer
Dear RZ Ripon, Thank you for bringing this issue to our attention. We apologize for the inconvenience caused. We kindly ask you to email us at feedback@fintiba.com with more information about your device and the problem you encountered so that we can investigate and fix the issue. Your feedback is essential to us, and we appreciate your support. Best regards, The Fintiba Team
Need to hire good developers.
Response from developer
Dear osakamoraiya, Thank you for your feedback. We're sorry to hear that you're having trouble opening our app. We're constantly working to improve the user experience, and we would like to investigate the issue further to resolve it as soon as possible. Could you please contact us at feedback@fintiba.com and provide us with more details about the problem you're experiencing? This will help us identify the issue and fix it promptly. Thank you for taking the time to share your feedback with us. We appreciate your support and hope to hear from you soon. Best regards, The Fintiba Team
Not opening after update
I think it is not working with 12.1.2 iOS
And my phone is iPhone 6s plus which is not able to receive any iOS update anymore.
Crash
Response from developer
Dear houssam_neo, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with our app. We would appreciate it if you could send us an email to feedback@fintiba.com with more details about the issue you faced, such as your device model and OS version, so we can investigate the problem and fix it as soon as possible. Best regards, The Fintiba Team
App Malfunctions
Response from developer
Dear King Ash-T, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the app malfunction. We would appreciate it if you could provide more details about the issue you faced via email at feedback@fintiba.com, so that we can investigate and fix the problem as soon as possible. Best regards, The Fintiba Team
App crashes on launch since last update
Response from developer
Dear ŃŠ°ŃŠµŃ, We apologize for the inconvenience you are facing with our app. We would like to gather more information about the issue you are experiencing to help us identify and fix the problem. Could you please send us an email at feedback@fintiba.com with details about the crash you are encountering? Please include information such as your device model, operating system version, and the steps you took before the app crashed. We appreciate your cooperation and thank you for bringing this issue to our attention. We will work to resolve the problem as quickly as possible. Best regards, The Fintiba Team
App crashes
Response from developer
Dear pineapplesiphone, We are sorry to hear that you have been experiencing issues with our app. We appreciate you bringing this to our attention and apologize for any inconvenience caused. To help us resolve the issue, could you please provide us with more details about your device and the steps you took before the app crashed? Please send an email to feedback@fintiba.com with the information, and we will work to fix the problem as soon as possible. Thank you for your patience and understanding. Best regards, The Fintiba Team
