App not useable
For registering in the app a phone number verification is necessary. When entering a phone number from overseas (I tried multiple ones), it will not let you continue, and therefore you cannot access your account at all, since they don’t provide a website access. All countries are eligible to be selected for phone numbers, but my foreign numbers don’t work Dumbest mistake ever! Who is your product owner and tester? What a basic mistake and customers are left standing in the rain.
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App will not load up
When I went to get my insurance details the App won’t open up. I have therefore had to cancel the relating insurance policy and take out a new one
App doesn’t work
Keeps crashing when I try to open it
Impossible to cancel
Impossible to cancel through the app (evil malicious dark pattern!) and when I request an email back nothing happens. I don’t live in Germany anymore so canceling via phone also isn’t an option.
Unable to buy insurance
I have just been unable to pay for my insurance, it goes to the payment portal and gets stuck! I can’t even use the account online!
It’s like they don’t want to do business!
It’s like they don’t want to do business!
