“New” Mobile App
A further improvement would be to view multiple account balances in the Quick Balance option. Other banks have this feature in their apps…
Much better
Login is much better.
Enlarged text size overlaps in parts (screen balance).
Enlarged text size overlaps in parts (screen balance).
Frustrating app to use.
Always issues accessing app on cellular data. Doesn’t help if you’re on the road and need access to money and call centre is closed.
Needs work too many bugs
Disappointing that there are constant issues and bugs with this app. Generally easy to use when it works but frustrating that half the time I have to resort to a computer to do banking. Please invest and refine this app so mobile banking works.
Disappointed over Christmas!
I have updated the app to the new version, now I access it at all !
I get the page where it says welcome and that’s it, no option to open it or get started or anything, it totally useless to me. Great job guys!
I get the page where it says welcome and that’s it, no option to open it or get started or anything, it totally useless to me. Great job guys!
Response from developer
Hello, We're sorry to hear you're having issues with the mobile app. So that we can help identify the cause and assist with troubleshooting, please contact us directly at digitalteam@tmbl.com.au. Thanks DB
Connection issues and slow
This app constantly has connection issues and is really slow and clunky compared to other banking apps. Needs improvement.
Why?
Why are you always having issues? Always something wrong.
So now i have your attention, your customer service person, vera, not helpful. My husband and i tried to get him into our account, to deposit a cheque. He is elderly, hard of hearing, and has no digital knowledge whats so ever, yet vera would not listen, nor let me help. Anyone would think we were scammers. When i contacted via help, she told me to ring the help line. We did this and guess who we got on the line? Vera! She was impossible to get past, yet the account is in joint names. She even hung up at one stage. If it wasnt so inconvenient to change, i would not be with this credit union. We have been members for over 40 yrs, to be treated like scammers, because we rang with a query needing help. Boohoo.
So now i have your attention, your customer service person, vera, not helpful. My husband and i tried to get him into our account, to deposit a cheque. He is elderly, hard of hearing, and has no digital knowledge whats so ever, yet vera would not listen, nor let me help. Anyone would think we were scammers. When i contacted via help, she told me to ring the help line. We did this and guess who we got on the line? Vera! She was impossible to get past, yet the account is in joint names. She even hung up at one stage. If it wasnt so inconvenient to change, i would not be with this credit union. We have been members for over 40 yrs, to be treated like scammers, because we rang with a query needing help. Boohoo.
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Does not work
I used to be able to use the app but since Sunday every time I try to login it says connection error. I’ve tried turning WiFi off, turning phone off and on, deleted the app the reinstalled it multiple times. Does not work
Pathetic app
Hasn’t been working for days. When I try & log in it comes up Error. Then it says “We’re on the case and working as fast we can to resolve the issue. Thanks for your patience. Please try again shortly”.
Well, I’m out of patience. Maybe you should get a new I.T department.
Well, I’m out of patience. Maybe you should get a new I.T department.
Very underdeveloped
App consistently is unavailable! You also have the tedious log in process unlike other banks who have a 4 code password once you’re set up. The technology is very old, unlike the bigger banks.
Really unhappy with the service this bank provides lately. Used to be fabulous when it was a small credit union!
Really unhappy with the service this bank provides lately. Used to be fabulous when it was a small credit union!
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App is not loading
App won’t load past the fire image (iPhone 14 pro)
Good now
Used to hang on login but is really quick now. Great app after the latest update
Terrible
This app is dreadful. It is down far more than it is operational. I have complained numerous times but still the same issue. Over it. 😡😡😡
Frances
I’m having a lot of trouble with this app, I can only get so far I’m sick of ringing up the whole adventure is pain killing. I was told it’s set up but I cannot get to my accounts No stars from me most of the staff are wonderful looks like I have to give a star to proceed
Mr A
I have downloaded the banking app and can’t get past the get started page
Not a good banking app, don’t use.
This app only works when it wants to. I have had so much trouble with it over the time I have been a customer.
Don’t use it otherwise you will be all the time on the phone to sort its problems out, not worth it at all.
Don’t use it otherwise you will be all the time on the phone to sort its problems out, not worth it at all.
App log in/out
I can’t find a way to log out of an account and log into a different one. I always have to delete the app and reinstall it to log into my other account. Or it would be great if you could log into 2 different bank accounts at once and be able to switch between accounts
Needs work
When I use Apple Pay the notification doesn’t come up straight away on my phone like it has once before other than that it’s a good app
