Mmmm yummy juicy steamy
Ughhhhh so yummmyyyy give me firehouse hero 24/7 chain me up and force feed me
Not your average sandwich.
Delicious flavor combinations. Great bread. Best right out of the oven.
Can’t order
I was completely unable to place an order on the app, only getting error messages, had to order in person instead
Great food, bad app
No direct log in available. In order for me to log in to my account I have to “sign up” for an account for the system to recognize that i already have one. Then the program will direct me to a log in page. I have to do this over and over again. In addition, I was not given my free birthday sub, even though i go to firehouse once a week and been a reward member for years. There is no direct customer service number and the only option is an AI chat bot that eventually states someone will email me within 24-48 hours. Great Food, terrible App.
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Easy use
App is easy to navigate and easy to use.
Not honoring a previous manager make over
The store manager called me previously and apologized for my food being not warm and told me that I would have a complementary due over and my name will be in the books when I arrive. They said my name was not in the books.
Fire
Always fire
Excellent customer service service and fresh food!
We love this firehouse! People are so friendly and provide excellent service!
Had a birthday reward
Which expired today, went to order the sub around 8:30 PM and it’s suddenly gone. Highly disappointed.
Veggie options
Should be able to add xtra olives, xtra lettuce, light onions, etc…
App doesn’t work
Love their subs but the app is stupid, the rewards program is actually useless, have to spend so much to even get a free cookie. And every time they give me a promo or something I apply it at checkout and it never actually works or takes any money off. The app is glitchy as hell and limiting. Stopped going here souly because how dumb the app is and the useless rewards program
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Nutrition info
I really appreciate the nutritional info about each of the menu items. I have to be on a restricted sodium diet, and I can find a way to splurge a little bit and still stay within sodium limits using your app to tell me sodium content.
Deals
Love the rewards & deals. Just wish the gluten free bread didn’t jump to $3
Hot garbage
This app is trash. Wasted 30 minutes of valuable time trying to redeem my free medium sub and kept getting the same loyalty validation error over and over again, even after making the needed changes. Finally just gave up after going inside and getting no help in there either for the problem. As a regular customer this is a shame. Firehouse definitely needs to fix whatever is going on with this app issue.
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Yumm
Every time I come here the food is always excellent and they have good deals on their app
Great visit like always here!
Our sandwiches are always on point and service is great! Thanks
Easy & Delish
I love using the app to order complicated orders ahead of time and simply choose my pick up time. It is quick and easy!
False Advertising
Advertised half off sub for your first online order. Made you sign up and everything. Then got no promotional discount. So they took my info and I didn’t get the discount. Hopefully they make it right.
Excellence to the core
Excellent service excellent food!
GOAT
The best subs ever!!!!
