Not recommended
Response from developer
Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and shipment details at customercare@firstcry.com, and our team will revert back to you at the earliest.
Amazing
Terrible Return Experience – No Pickup
I created a return request on 10 June, and the pickup was initially scheduled for 14 June. However, the delivery partner falsely marked the pickup attempt as unsuccessful due to “customer unavailability.” No one called me, rang my doorbell, or made any genuine attempt to collect the package.
After I raised the issue, the pickup was rescheduled for 16 June, but once again, no one showed up to collect the return. There was no communication, no pickup attempt, and no resolution from customer support.
As a result, my return remains pending and my money is blocked while I continue to chase customer service for updates. This is highly frustrating and completely unacceptable for a company of this size.
Good
Response from developer
Thank you for taking the time to share your review. Your kind words truly motivate us to keep delivering the best experience. Happy shopping!
Worst experience with FirstCry.
The complaint management system is also disappointing. Once a complaint is created, there is no clear status tracking or transparency regarding its progress.
I have been a frequent customer and have ordered many products from FirstCry. In one case, the delivery partner picked up the wrong product during a return. The refund amount was credited to me, but after I informed FirstCry about the mistake, they asked me to return the correct product. After the correct product was picked up, they denied receiving it and refused to process the refund, claiming I had not handed over the item.
Despite multiple calls and follow-ups, I received no resolution. Only after filing a complaint with the consumer forum did FirstCry contact me and finally refund the amount—almost a month later. When I asked why the issue was suddenly resolved, I was told it was because I had raised a consumer complaint.
Another frustrating change is that refunds are now often credited to the FirstCry wallet instead of the original payment source, reducing customer flexibility.
Additionally, the app frequently hangs and has performance issues, making the overall shopping experience even worse.
As a long-time customer, I expected much better service and accountability.
Response from developer
Dear Khushbu, We are extremely sorry for the inconvenience.We tried reaching to you but couldn't connect and to help you with this,As checked the issue has been resolved and refund is initiated. Also we take this feedback, and we will try to combine your feedback with our concerned team to provide a better experience For any other query please share issue details at customercare@firstcry.com. Our team will revert you at the earliest.
