Amazing
My kids al cloths from birth now they are 8 years I never buyed from out side because outside quailty is bad . I only take from first cry.
Terrible Return Experience – No Pickup
I am extremely disappointed with FirstCry’s return process.
I created a return request on 10 June, and the pickup was initially scheduled for 14 June. However, the delivery partner falsely marked the pickup attempt as unsuccessful due to “customer unavailability.” No one called me, rang my doorbell, or made any genuine attempt to collect the package.
After I raised the issue, the pickup was rescheduled for 16 June, but once again, no one showed up to collect the return. There was no communication, no pickup attempt, and no resolution from customer support.
As a result, my return remains pending and my money is blocked while I continue to chase customer service for updates. This is highly frustrating and completely unacceptable for a company of this size.
I created a return request on 10 June, and the pickup was initially scheduled for 14 June. However, the delivery partner falsely marked the pickup attempt as unsuccessful due to “customer unavailability.” No one called me, rang my doorbell, or made any genuine attempt to collect the package.
After I raised the issue, the pickup was rescheduled for 16 June, but once again, no one showed up to collect the return. There was no communication, no pickup attempt, and no resolution from customer support.
As a result, my return remains pending and my money is blocked while I continue to chase customer service for updates. This is highly frustrating and completely unacceptable for a company of this size.
Show more
Good
All time, my favourite app
Worst experience with FirstCry.
The biggest issue is customer support. There is no proper option to directly connect with a human representative. Customers are forced to interact with an AI chatbot for several minutes before getting the option to speak with a person, which is frustrating and wastes valuable time.
The complaint management system is also disappointing. Once a complaint is created, there is no clear status tracking or transparency regarding its progress.
I have been a frequent customer and have ordered many products from FirstCry. In one case, the delivery partner picked up the wrong product during a return. The refund amount was credited to me, but after I informed FirstCry about the mistake, they asked me to return the correct product. After the correct product was picked up, they denied receiving it and refused to process the refund, claiming I had not handed over the item.
Despite multiple calls and follow-ups, I received no resolution. Only after filing a complaint with the consumer forum did FirstCry contact me and finally refund the amount—almost a month later. When I asked why the issue was suddenly resolved, I was told it was because I had raised a consumer complaint.
Another frustrating change is that refunds are now often credited to the FirstCry wallet instead of the original payment source, reducing customer flexibility.
Additionally, the app frequently hangs and has performance issues, making the overall shopping experience even worse.
As a long-time customer, I expected much better service and accountability.
The complaint management system is also disappointing. Once a complaint is created, there is no clear status tracking or transparency regarding its progress.
I have been a frequent customer and have ordered many products from FirstCry. In one case, the delivery partner picked up the wrong product during a return. The refund amount was credited to me, but after I informed FirstCry about the mistake, they asked me to return the correct product. After the correct product was picked up, they denied receiving it and refused to process the refund, claiming I had not handed over the item.
Despite multiple calls and follow-ups, I received no resolution. Only after filing a complaint with the consumer forum did FirstCry contact me and finally refund the amount—almost a month later. When I asked why the issue was suddenly resolved, I was told it was because I had raised a consumer complaint.
Another frustrating change is that refunds are now often credited to the FirstCry wallet instead of the original payment source, reducing customer flexibility.
Additionally, the app frequently hangs and has performance issues, making the overall shopping experience even worse.
As a long-time customer, I expected much better service and accountability.
Show more
Response from developer
Dear Khushbu, We are extremely sorry for the inconvenience.We tried reaching to you but couldn't connect and to help you with this,As checked the issue has been resolved and refund is initiated. Also we take this feedback, and we will try to combine your feedback with our concerned team to provide a better experience For any other query please share issue details at customercare@firstcry.com. Our team will revert you at the earliest.
I like all products
5 star
Bad customer service
I had a very disappointing experience with FirstCry’s customer service. One of my packages was marked as “delivered,” but I never actually received it. I raised a complaint immediately, but the issue was not resolved even after multiple follow-ups.
What made the situation worse was the courier service. Despite clearly explaining that the package was not delivered, the responsibility kept being shifted, and no proper investigation or solution was provided. It felt like neither FirstCry nor the courier partner was willing to take accountability.
Additionally, the promised doorstep delivery was not honored. Instead, I was asked to go and pick up my orders myself, which completely defeats the purpose of online shopping. This has been extremely inconvenient and frustrating.
Overall, the lack of proper support, unresolved complaints, and poor delivery service have made this a very unsatisfactory experience. I expected much better reliability and customer care.
What made the situation worse was the courier service. Despite clearly explaining that the package was not delivered, the responsibility kept being shifted, and no proper investigation or solution was provided. It felt like neither FirstCry nor the courier partner was willing to take accountability.
Additionally, the promised doorstep delivery was not honored. Instead, I was asked to go and pick up my orders myself, which completely defeats the purpose of online shopping. This has been extremely inconvenient and frustrating.
Overall, the lack of proper support, unresolved complaints, and poor delivery service have made this a very unsatisfactory experience. I expected much better reliability and customer care.
Show more
🚨 DISASTROUS EXPERIENCE WITH FIRSTCRY! 🚨
I'm writing this review to warn others about the horrendous experience I had with FirstCry. The stroller I received was defective, and when I requested a replacement, their technician lied about examination, he didn’t come. After multiple follow-ups, they finally accepted replacement order and picked it up, but then cancelled the replacement order citing a completely false reason.
When I tried to escalate the issue, their support team was unhelpful, providing robotic responses that didn't address my concerns. I was left feeling frustrated and helpless.
To make matters worse, the new order I placed has been delayed by 2 days, and I still haven't received my product. All this chaos WASTED ONE MONTH TIME. The lack of communication and transparency is appalling.
I demand better from a company that's supposed to cater to parents and babies. FirstCry's service and support are a complete joke. They clearly don't value their customers' time or business.
If you value your sanity, STAY AWAY FROM FIRSTCRY! Their prices are not worth the hassle and stress they'll put you through. I'll be sharing my experience with everyone I know, and I urge you to do the same.
Shame on FirstCry for treating customers like this. 👎
When I tried to escalate the issue, their support team was unhelpful, providing robotic responses that didn't address my concerns. I was left feeling frustrated and helpless.
To make matters worse, the new order I placed has been delayed by 2 days, and I still haven't received my product. All this chaos WASTED ONE MONTH TIME. The lack of communication and transparency is appalling.
I demand better from a company that's supposed to cater to parents and babies. FirstCry's service and support are a complete joke. They clearly don't value their customers' time or business.
If you value your sanity, STAY AWAY FROM FIRSTCRY! Their prices are not worth the hassle and stress they'll put you through. I'll be sharing my experience with everyone I know, and I urge you to do the same.
Shame on FirstCry for treating customers like this. 👎
Show more
Item not delivered
Item not delivered but money debited
Delay Delivery and no corect responds
My order actual delivery jan 27 but they said delay delivery and deliver item on feb-01
not a responsible delivery system
not a responsible delivery system
Gud one
Product is shown sometimes delivery time is a problem. Customer service isnt prompt have to reach only via email.
Extremely buggy
The app is very poorly built. I wanted to order a gift certificate. The OTP goes to recipients mobile. It does not accept email of recipient even though I entered it. Then payment doesn’t go thru and then the cart becomes empty. Terrible
Worst app auto cancel all tje order
Really worst app
Very disappointed
Very disappointed. The product shown and the product delivered were completely different. I wouldn’t even give 1 star. It’s extremely frustrating. Their customer service is just automated messages, and there is no real person to address concerns. No phone number on the website either. The whole experience feels totally fake.
Show more
Very cheap app- worst customer service- highly disappointed
I will give very bad rating to these app not even one star if possible i will give negative rating.
I am first time pregnant mommy hence I wanna a pack my hospital bag for that purpose I purchased the necessary things and so I purchased zoe bedding set form this app but when I received it I didn’t like the quality so I returned it and purchased babyhug’s bedding set from the same app. They picked up their zoe bedding set which i had returned for that i gave them video of the product along with images for eligibility of return and refund and the accepted it also and picked up the product but status was not updated into the app still showing delay for the picked up after picked up. I called their team so many times but they didn’t give me any update after ten to fifteen days they are telling me product was used or damaged. But i have images and video as a proof that I returned the product in good condition same as I received. Still they are giving this very stupid reasons highly disappointed with their behaviour very cheap behaviour is this. 😑😑😑😑
How can i use this product if my baby is not delivered yet seriously really really bad experience in my whole online shopping experiences up till now 😑
I am first time pregnant mommy hence I wanna a pack my hospital bag for that purpose I purchased the necessary things and so I purchased zoe bedding set form this app but when I received it I didn’t like the quality so I returned it and purchased babyhug’s bedding set from the same app. They picked up their zoe bedding set which i had returned for that i gave them video of the product along with images for eligibility of return and refund and the accepted it also and picked up the product but status was not updated into the app still showing delay for the picked up after picked up. I called their team so many times but they didn’t give me any update after ten to fifteen days they are telling me product was used or damaged. But i have images and video as a proof that I returned the product in good condition same as I received. Still they are giving this very stupid reasons highly disappointed with their behaviour very cheap behaviour is this. 😑😑😑😑
How can i use this product if my baby is not delivered yet seriously really really bad experience in my whole online shopping experiences up till now 😑
Show more
Response from developer
Dear Customer, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and product details at customercare@firstcry.com and our team will revert back to you at the earliest.
One of the worst I ever tried
Please do not download nor use, one of the worst ever. There is no customer support and app is not working all the time.
App
It’s good but needed to improve the app features more
Online shopping
I had a very bad experience with First Cry. I ordered once and they canceled it because the pin code was wrong. Then I ordered again and got a message saying that it was now canceled. This is my first time having such an online shopping experience. Every time I ordered, I had to wait a month and then finally got a message saying that a cash refund would be issued. Very, very bad.
Show more
Never happened delivery service
All products seem nice but in terms of delivery, I was ordering study tables and chairs, they never delivered it until 1 month! I had to call the Xpressbees and I had to pick up myself. Worst experience!
Please Don’t Close the FirstCry Kalyan West, Khadakpada, Maharashtra Outlet 🙏
⭐️⭐️⭐️⭐️⭐️
Please Don’t Close the FirstCry Kalyan Khadakpada Outlet 🙏
I recently got to know from the staff that the FirstCry outlet at Kalyan (West) – Khadakpada might be closing permanently on 30th October 2025, and as a regular customer & club member, I genuinely feel this would be a huge loss for all parents and families in this area.
This outlet has always been one of the best places for baby and kids’ shopping — with great product variety, helpful and polite staff, and a convenient location for all nearby families. It has truly made parenting easier by allowing us to personally check baby products, clothes, toys, and essentials before buying.
Many customers from Khadakpada, Godrej Hill, Adharwadi, Rambaug
and even nearby areas like Gandhari and Wayle Nagar rely on this store. It’s not just a shop but a trusted place for parents.
If possible, I humbly request FirstCry management not to shut down the Kalyan (West) outlet permanently. Even if relocation is necessary, please consider reopening it at another suitable place within Kalyan West so that customers here continue to have access to the same great in-store experience.
We truly value this outlet and the wonderful & polite staff who have always maintained such high service standards. 🙏
Hope the management reconsiders the decision.
Please Don’t Close the FirstCry Kalyan Khadakpada Outlet 🙏
I recently got to know from the staff that the FirstCry outlet at Kalyan (West) – Khadakpada might be closing permanently on 30th October 2025, and as a regular customer & club member, I genuinely feel this would be a huge loss for all parents and families in this area.
This outlet has always been one of the best places for baby and kids’ shopping — with great product variety, helpful and polite staff, and a convenient location for all nearby families. It has truly made parenting easier by allowing us to personally check baby products, clothes, toys, and essentials before buying.
Many customers from Khadakpada, Godrej Hill, Adharwadi, Rambaug
and even nearby areas like Gandhari and Wayle Nagar rely on this store. It’s not just a shop but a trusted place for parents.
If possible, I humbly request FirstCry management not to shut down the Kalyan (West) outlet permanently. Even if relocation is necessary, please consider reopening it at another suitable place within Kalyan West so that customers here continue to have access to the same great in-store experience.
We truly value this outlet and the wonderful & polite staff who have always maintained such high service standards. 🙏
Hope the management reconsiders the decision.
Show more
Response from developer
Dear Customer, We regret the inconvenience caused. Please highlight this concern to our customer support team at customercare@firstcry.com and we will have it addressed for you at the earliest.
Pathetic Customer Service
Pathetic and very poor customer service. Orders not getting delivered. Delivery agent making fake reasons for non delivery of order such as “delivery declined by customer”. I am getting daily otp’s for declining delivery and status of order is showing declined by customer without even sharing otp for cancellation. Delivery agents not picking up call despite trying many a times. Such a poor experience from a renowned brand so called “firstcry” literally shame on such big name for not being able to deliver 1 item that has crossed its expected delivery date by 5 days. Shame…..a big shame.
Show more
