Worst app
Every time you login it says the password is incorrect and failed to login. Only through browser you can check your balances.
App and Features Need Overhaul
The user interface is outdated and not intuitive at all.
It still kinda does everything but just worse.
No Osko payments sent or received in April 2026 is like being sent back to the Stone Age. Coming from the UP Money app to this is a downgrade I wasn’t ready for.
It still kinda does everything but just worse.
No Osko payments sent or received in April 2026 is like being sent back to the Stone Age. Coming from the UP Money app to this is a downgrade I wasn’t ready for.
Worst app ever
It’s forever locking me out. I don’t understand why it’s so hard. You need to have the eye symbol to check if what is entered correctly. And the password reset is so poorly made
Weak app
Terrible app that doesn’t launch half the time. UI worse than a spreadsheet. Cumbersome design.
Don’t bother
Constantly logs you out, doesn’t allow keychain access so you have to bounce between your password app and this app, copying and pasting details.
Neither portal has 2FA which is concerning given FirstMac has been hacked before.
This is really one of the laziest examples of a banking application I’ve ever seen.
Just don’t bother. Logon to their internet banking via browser, at least the browser will allow you to autofill your login details.
Neither portal has 2FA which is concerning given FirstMac has been hacked before.
This is really one of the laziest examples of a banking application I’ve ever seen.
Just don’t bother. Logon to their internet banking via browser, at least the browser will allow you to autofill your login details.
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Disappointed
No real thought has gone into this app, not enough features.
Can’t wait to move from this bank
Worst tech, reviewing interest rates are challenging, and they got hacked recently. Great job
Useful App - no issues
I’ve been with Firstmac since the end of 2023 and have never had any issues with the app. Obviously they’ve fixed their historical issues. Chat works, app is reliable and has the required functionality.
Techs need to look at the live chat ASAP!
I don’t always have time to ring up and have my questions answered so that live chat is a good tool to access….but there it ends! Tech support really needs to get on to fixing the issues, that makes the chat freeze, then you have to shut down the app, go back in, start chat again only to loose what you were enquiring about but also be paired with another assistant, to have to explain your WHOLE story all over again! Absolutely exhausting in the end! As a customer a quick text to say an interest charge has changed would also be lovely!! It should be an automated system
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Very poor UI/UX
This app is the worst banking/ home loan app I have ever used. Very poor UI/UX design.
Access denied after upgrading the app
A day ago I accessed my account through the old App. There was notification to make sure to use the latest app. I updated my app today but then it asked me for credentials again. I entered my credentials and it says Error. I have no issue accessing my account through Livez Money Web with my credentials.
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Err
Why do I have to log in every time.
Asks to setup Face ID but doesn’t actually do anything stay logged in.
System does get in and super basic but horrible.
Asks to setup Face ID but doesn’t actually do anything stay logged in.
System does get in and super basic but horrible.
Suddenly it closes itself
I’m trying to send a text to follow an issue, and the app closes and opens suddenly without warning, really you have to work more in the app…
Terrible app
First time using the app after five minutes it freezes had to close and restart and then during a chat it goes blank only showing keyboard, lost the chat
Scheduled payments not working
Unable to schedule a payment. The calendar won’t open and when I try manually to type in a date, it is messed up. This is the worst banking app I have ever used!
Steaming pile of turd garbage
The app crashed 7 times during a chat with support. Each time I had to ask to be transferred back to the original agent. Slow and buggy. If I had a choice, this would not be it.
Worst banking app I’ve ever used
Basically end up calling support every time because it has the barest minimum features or they are too hard to find. Also regularly boots all your info off so need to enter your customer no for access
Better than the bank, but that’s not saying much.
App is ok but very basic. If only the bank were anywhere hear half as good, which would still mean that they are woeful….
Don’t bother
Terrible app, nothing but issues.
Withdrawal Notification
Please add app push notification for any withdrawal and deposit transactions so people will be aware of any unsolicited activity also good security feature. Thanks.
