Internal transfer
Your app makes it very difficult to transfer money
Can’t ever log into this app
Not sure why I’ve stuck around this long, I’ve attempted to log in time and time again on browser and mobile for it to always say “the app is down” or “the website is experiencing issues”. So you’re telling me for years both mobile and browser are “experiencing issues” daily? That’s an issue considering you hold my money. I’ve banked here for nearly 15 years and I never had an issue until Flagstar took over.
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Poor banking
App doesn’t show images of the checks and even the deposit slip that can track or distinguish what transactions made and also they’re holding to long days the mobile deposit, until you don’t have budget anymore for payment dues and then they will charge you for the charges that cleared first than the deposited checks clearance
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Ridiculously unusable
This app won’t stop crashing. I regret making this my bank honestly, Since I’ve had it, half of the time this app hasn’t been usable. I’m not sure if there’s a minimum to write a review but it won’t let me even submit this.
App is good…when it works
The app very frequently doesn’t allow users to login. It says “please contact us if problems continue.” I’ve tried contacting numerous times with no success ever. The issue eventually resolves itself within days or weeks. I cannot ever rely on this to send Zelle payments.
Only Thing Missing
The only thing missing from this banking app is the ability to see what the current interest rate is on the HYSA. In order to see the current rate on your accounts you have to visit their website or log in online. It’s so annoying.
Site down to much
The app is unavailable 6/10 times when I need to pay bills check balance deposit
Quite unacceptable!
Quite unacceptable!
App review
App is fine but the bank sucks. Minimum balance for checking account is now $1000.
Terrible app
Good luck getting this all to remember your sign-in information. You’ll have to input it manually every time.
Improved
I’ve been using NYCB for 25 years. The online banking division has improved vastly over the last few years. Although they do have shady fees that randomly appear for $5 here and there , they continue to improve the app and still have very nice people at the Plainview branch . That’s the main reason I stay loyal.
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App sucks
Every time i open the app it has an error. Also it keeps deleting the face id so i have to keep doing the face id
Great rates!
Great rates so far. Friendly customer service. Would love to see interest rate I am getting in app after log in.
FaceID disabled for YOUR security
Why do they keep disabling the convenient and secure login method like FaceID every-time I try to log into the app? Puzzling user experience.
Frustrating
I don’t understand why it gives me errors. Why use face recognition if you make me keep putting in my password???? And then that gives me an error.
Can’t log in
Can’t log in for over a month. Submitted a complaint – they sent a broken link for screenshots, and it rejects all my files with error emails.
Constant Issues - BEWARE
I’m not even one to right reviews on apps of all things, but wow. This company NEEDS to hire a new team of app developers, or get some new software engineer/coders to figure out whatever the hell is going on with this banking app!
For a (somewhat) major banking company to have SO many issues on a weekly basis with their app should not only be an embarrassment on their end, but also a huge red flag to anyone thinking of banking with this company.
Constant login issues, app crashes, and security “blocks” - for no reason! It’s annoying having to call their 1-800 number to get accounts unlocked on the mobile app…and don’t get me started on their “biometric” login (aka FaceID) which doesn’t work/save your login info 80% of the time.
Beyond frustrating. Beware using the app, would recommend their browser login over this app…Flagstar doesn’t seem to know how to have a consistent working one.
For a (somewhat) major banking company to have SO many issues on a weekly basis with their app should not only be an embarrassment on their end, but also a huge red flag to anyone thinking of banking with this company.
Constant login issues, app crashes, and security “blocks” - for no reason! It’s annoying having to call their 1-800 number to get accounts unlocked on the mobile app…and don’t get me started on their “biometric” login (aka FaceID) which doesn’t work/save your login info 80% of the time.
Beyond frustrating. Beware using the app, would recommend their browser login over this app…Flagstar doesn’t seem to know how to have a consistent working one.
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Owner
Best
App Not Working
This app hasn’t been working on my iPhone for the past 3-4 weeks!! I’d greatly appreciate if Flagstar can please update and fix whatever isn’t working in their app as soon as possible!! I really prefer using the App as it’s much easier than having to use a web browser (Chrome) to access my account (via Flagstar Bank website).
I already tried all of the recommended troubleshooting steps including - updated the app, restarted the app, deleted and reinstalled the app
I already tried all of the recommended troubleshooting steps including - updated the app, restarted the app, deleted and reinstalled the app
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Long time
After deposit check take too long
Always an issue
I don’t know if its the bank or the app but i always have issues logging on.
