Always Breaking
This app is terrible compared to other banks I’ve used. It’s always down for maintenance, anywhere from a couple hours to a couple days.
Slow and freezes constantly.
I don’t know what you all did to this app, but I can’t even do anything but check my balance because it won’t load. It used to be a great app, it used to run smoothly, no issues, and now it’s not loading anything.
Constant log-in issues
The positive reviews have got to be paid for. This app is terrible, if you use it you will constantly be having trouble logging in. Practically every other time you attempt to sign on you receive an error message telling you to call up Flagstar’s number if you can’t sign on. Additionally, I switched phone numbers and was unable to log in despite changing the number my account was registered with through the app, as it kept asking me to verify with the old number. When I tried to call up I was unable to get ahold of anyone as you have to use a number sent to your phone. If you don’t have that number, the automatic system doesn’t let you connect to a representative.
Show more
Help appreciated
I successfully started a regular transfer of money to my grandson, thanks to the kindness help from Mr Uhl at your Ishpeming Flagstar Branch Bank. Thank you, Mr Uhl!
OMFG!!!!
I’m so irritated with this bank. Their atms don’t work half the time, and now the app is “Experiencing issues” everytime I try to login. But yet, when I log in on the website it works just fine!!! Wtf!!!!!! If I want access to my funds, nope can’t rely on the d*** app because it’s always giving me the “wE aRe CuRrEnTly eXpEriEnciNg iSsUes” error message everytime I log in -_- do not get a Flagstar account, go to advia if you want a reliable bank with a reliable app!!!! Jfc I legit hate the Flagstar app so much!!
Show more
Internal transfer
Your app makes it very difficult to transfer money
Can’t ever log into this app
Not sure why I’ve stuck around this long, I’ve attempted to log in time and time again on browser and mobile for it to always say “the app is down” or “the website is experiencing issues”. So you’re telling me for years both mobile and browser are “experiencing issues” daily? That’s an issue considering you hold my money. I’ve banked here for nearly 15 years and I never had an issue until Flagstar took over.
Show more
Poor banking
App doesn’t show images of the checks and even the deposit slip that can track or distinguish what transactions made and also they’re holding to long days the mobile deposit, until you don’t have budget anymore for payment dues and then they will charge you for the charges that cleared first than the deposited checks clearance
Show more
Ridiculously unusable
This app won’t stop crashing. I regret making this my bank honestly, Since I’ve had it, half of the time this app hasn’t been usable. I’m not sure if there’s a minimum to write a review but it won’t let me even submit this.
App is good…when it works
The app very frequently doesn’t allow users to login. It says “please contact us if problems continue.” I’ve tried contacting numerous times with no success ever. The issue eventually resolves itself within days or weeks. I cannot ever rely on this to send Zelle payments.
Only Thing Missing
The only thing missing from this banking app is the ability to see what the current interest rate is on the HYSA. In order to see the current rate on your accounts you have to visit their website or log in online. It’s so annoying.
Site down to much
The app is unavailable 6/10 times when I need to pay bills check balance deposit
Quite unacceptable!
Quite unacceptable!
App review
App is fine but the bank sucks. Minimum balance for checking account is now $1000.
Terrible app
Good luck getting this all to remember your sign-in information. You’ll have to input it manually every time.
Improved
I’ve been using NYCB for 25 years. The online banking division has improved vastly over the last few years. Although they do have shady fees that randomly appear for $5 here and there , they continue to improve the app and still have very nice people at the Plainview branch . That’s the main reason I stay loyal.
Show more
App sucks
Every time i open the app it has an error. Also it keeps deleting the face id so i have to keep doing the face id
Great rates!
Great rates so far. Friendly customer service. Would love to see interest rate I am getting in app after log in.
FaceID disabled for YOUR security
Why do they keep disabling the convenient and secure login method like FaceID every-time I try to log into the app? Puzzling user experience.
Frustrating
I don’t understand why it gives me errors. Why use face recognition if you make me keep putting in my password???? And then that gives me an error.
Can’t log in
Can’t log in for over a month. Submitted a complaint – they sent a broken link for screenshots, and it rejects all my files with error emails.
