Waste of time/App doesn’t work
0/5. Waste of time. I’m notified that I have Secure Messages Inbox. Then prompted to sign into the app only for nothing to show except “Welcome… (*Name*)” and nothing else. No options. I have to logged via authentication just for nothing. I had to go to the website directly…
Don’t leave your card on file
I left my card on file with them and stole hundreds out of the account without me knowing . I only consented to $15 monthly for the fee. I contacted the government agency and reported them!!
Unable to use app on iphone
I have been trying to use app and it will not let me past the terms and conditions form. I am unable to move the continue button so I can push continue. I have to log onto my app my tablet or computer. Please help. I couldn’t find tech help for app.
Cumbersome
I’m moving. I tried to update my address. When I try to update the app, it skips upward to the next line of content without allowing me to update. Frustrating
Actually got a cost estimate
Found my imaging provider and got a cost estimate all through the app. Very easy.
Doesn’t work
Constantly shuts down even after update.
Not impressed
The app is not easy to use. The font is too big and often dysfunctional. Every time I log in I have to change the password as it doesn’t recognized the username.
The information is hard to navigate and often, cannot be easily found.
I have used the app multiple times in the last month, and each time, I am reminded of how difficult it is.
The information is hard to navigate and often, cannot be easily found.
I have used the app multiple times in the last month, and each time, I am reminded of how difficult it is.
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Constant logout. Zero stars
Constantly logs you out. Confusing user interface. USELESS. Can’t wait to cancel this ripoff
Constant logout. Zero stars
Constantly logs you out. Confusing user interface. USELESS
?
this app is insanely hard to use. the support chat is unhelpful. theres no clear direction for what to do.
Can’t get through registration
I was unable to get through the 5 steps for registration. I kept getting errors when trying to create my security questions, but the error message had no explanation. I still have yet to successfully register.
Also the QR code that I got in the mail to scan to download the app does not work.
Also the date of birth field keeps saying invalid birthdate even though I tried entering it in multiple different formats
Not user friendly at all
Also the QR code that I got in the mail to scan to download the app does not work.
Also the date of birth field keeps saying invalid birthdate even though I tried entering it in multiple different formats
Not user friendly at all
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Constant logout
Constantly logs you out. Confusing user interface. USELESS
Decent but flawed
You can do the main stuff you need to but the UX and performance is just bad. It’s like some janky website with an app shell. Would like an app that felt native with modern UX patterns, and work with network partners to handle all contact through it.
This app sucks part 2
I forgot to mention in my last review that this app crashes CONSTANTLY. I think all of the 5 star reviews are fake. Probably fl blue employees. There’s no way this app has a legit 4.8/5 rating. It’s terrible.
Not Optimized for small iPhones
Unfortunately, I can’t tell how good this app is or isn’t because I cannot log in. The “Continue” button which needs to be clicked to approve the Terms lies below what you can tap. I can see it, move it up, and watch it drop down every time I try to click on it! Test this on all iPhones!
awful
the login screen won't load correctly, can't even use the app.
Bad Mobile functionality
I have used this app in past years. I was thrilled to be able to have FL Blue; however, when I went to sign back into the app, a website terms consent window pops up but I cannot click on the button because the window covers the button. It’s impossible for me to sign in now with the app. I’m sure this has something to do with a recent update or something, but it’s frustrating. I do hope the fix it.
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Excelente
Excelente
What is wrong with this app!
As another commenter stated over 2 months ago there is an issue with the continue button disappearing below the screen view. So I can’t get logged in because I can’t accept the new terms and conditions. These guys are so concerned about their legal stuff that they’re keeping policy holders from accessing their account. Always been a lot of frustration dealing with this company.
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Utterly useless
If you somehow manage to create an account (because it will try to refuse every password you try depute following the strict rules in creating one, then it wants you to create security questions. So you carefully read the strict rules for security questions, obtain green check marks next to each one and it still denies them. If you manage to skip past them because it won’t let you actually create them, it says it needs to verify you. At this point, it finally gets honest and just says it cannot access that function. So now I have a useless app, no real idea of what my benefits are or access to a provider list.
Avoid the app and the insurance. If they are this inept with the website you need to use, how bad are they at the actual care and coverage? I was signed up for this at work. I’ll be seeing if it can be changed to anything else.
Avoid the app and the insurance. If they are this inept with the website you need to use, how bad are they at the actual care and coverage? I was signed up for this at work. I’ll be seeing if it can be changed to anything else.
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