Flaming June
I have just joined My flowers, here is what I’ve found so far.
The flowers are FRESH and blooming, a big plus as many flowers from other companies arrive under par.
Easy to use website.
You can receive flowers very quickly, I ordered late at night, and there they were, at my doorstep in the morning.
Non exorbitant, reasonable prices.
Good range from modest to grand.
The lovely very inexpensive little bunches you offer after you subscribe.
More unusual gifts, I especially liked the milk bath, to be ordered in my future orders. Again price effective.
What you see is what you get from the website photographs, including the indication of size so as not to cause disappointment.
I hope this has all been helpful to you and your future success.
Thank you,
June Chetwood
The flowers are FRESH and blooming, a big plus as many flowers from other companies arrive under par.
Easy to use website.
You can receive flowers very quickly, I ordered late at night, and there they were, at my doorstep in the morning.
Non exorbitant, reasonable prices.
Good range from modest to grand.
The lovely very inexpensive little bunches you offer after you subscribe.
More unusual gifts, I especially liked the milk bath, to be ordered in my future orders. Again price effective.
What you see is what you get from the website photographs, including the indication of size so as not to cause disappointment.
I hope this has all been helpful to you and your future success.
Thank you,
June Chetwood
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Response from developer
Hi June, thank you so much for your lovely and detailed review! We're delighted that you've been impressed with the freshness of our flowers, the ease of ordering and our range of bouquets and gifts. We really appreciate your kind words and hope you enjoy exploring more of our collection!
Anna
What other reviewers say is true. Looks the company introduced AI that messes things up.
Ordered the flowers to be delivered 1d before the event. The delivery man was not able to press the button on the gate buzzer and decided to just leave with flowers instead of calling me over phone.
Contacted support, didnt realise initially I was talking to the AI rather than real person. I was asked to pay another 15 pounds for redelivery tomorrow. I didnt have choice but pay explicitly saying if they can not deliver flowers before 5 PM, I will have to leave to actual celebration Iordered this flowers for. Guess what, delivery man came at about 7 pm. Obviously I was out already.
Result - no flowers, minus 60 pounds from my account, ruined mood and I was late for the celebration as had to buy something urgently.
Avoid this company!
Ordered the flowers to be delivered 1d before the event. The delivery man was not able to press the button on the gate buzzer and decided to just leave with flowers instead of calling me over phone.
Contacted support, didnt realise initially I was talking to the AI rather than real person. I was asked to pay another 15 pounds for redelivery tomorrow. I didnt have choice but pay explicitly saying if they can not deliver flowers before 5 PM, I will have to leave to actual celebration Iordered this flowers for. Guess what, delivery man came at about 7 pm. Obviously I was out already.
Result - no flowers, minus 60 pounds from my account, ruined mood and I was late for the celebration as had to buy something urgently.
Avoid this company!
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Nasor
Nice photos of flowers poor customer service poor tracking system poor communication system overall not happy.
50/50 scam
Didn't receive my flowers. No flowers, no money, no answer from the support team. The day was ruined, so guys, think twice before ordering.
Extremely poor service and constant confusion
Very disappointing experience from start to finish.
I ordered flowers for an important birthday and paid extra for a specific delivery time. The delivery was mishandled, I was given incorrect information that the flowers had already been delivered when they had not, and the recipient ended up wasting time looking for a delivery that did not exist.
Communication was also extremely poor. Replies often took many hours, and different members of staff seemed unaware of what had already been discussed by email. On several occasions I had to explain the same situation again even though the company already had the full email history.
There were also issues with my subscription. I was told I had to make additional payments before it could be cancelled, and even after MyFlowers confirmed in writing that they had received the payment, I was later asked to send proof of that same payment.
Eventually, some of the issues were corrected, but only after a huge amount of back-and-forth, repeated emails and unnecessary stress.
For a company selling premium flower deliveries, I expected much better organisation, communication and customer service. I would not recommend relying on them for an important occasion.
I ordered flowers for an important birthday and paid extra for a specific delivery time. The delivery was mishandled, I was given incorrect information that the flowers had already been delivered when they had not, and the recipient ended up wasting time looking for a delivery that did not exist.
Communication was also extremely poor. Replies often took many hours, and different members of staff seemed unaware of what had already been discussed by email. On several occasions I had to explain the same situation again even though the company already had the full email history.
There were also issues with my subscription. I was told I had to make additional payments before it could be cancelled, and even after MyFlowers confirmed in writing that they had received the payment, I was later asked to send proof of that same payment.
Eventually, some of the issues were corrected, but only after a huge amount of back-and-forth, repeated emails and unnecessary stress.
For a company selling premium flower deliveries, I expected much better organisation, communication and customer service. I would not recommend relying on them for an important occasion.
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Response from developer
Hi there, we’re sorry that your experience was frustrating and that it took so much back-and-forth to get your concerns addressed. We understand how disappointing this must have been, particularly for an important birthday. Thank you for taking the time to share such detailed feedback. If there are any remaining concerns, please contact us at ask@myflowers.delivery and we’ll be happy to review them.
