Awful service
I ordered some flowers at 8am, I payed around 50 pound for these flowers and extra for delivery same day and was given a time slot, I try check my order and it says it’s not found, I message the company and don’t get a response a few hours later I get a phone call from “the flower company” some lady told me they won’t deliver today but in 3 days which is no use to me as I needed them today which is what I payed for, I couldn’t understand a word she was saying and asked for my order to be cancelled with a full refund and she said “okay bye” not worth wasting your money don’t even know if I will get it back
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Scammers
I ordered flowers for my daughter's graduation and paid an extra £8 for a timed delivery to ensure they arrived for the special occasion. Unfortunately, the flowers were not delivered within the agreed time, which was extremely disappointing.
When I contacted customer service, I was initially told that they do not guarantee specific delivery times. However, after I provided proof that I had paid for the timed delivery service, they apologised and confirmed that I would receive a full refund.
I was told the refund would be processed from 14 July, but I have still not received it. At first, they responded to my messages, but they have since ignored all my attempts to contact them.
This experience has been very frustrating. Not only did they fail to provide the service I paid extra for, but they also failed to honour their promise of a refund and stopped communicating altogether. I would not recommend this company based on my experience, especially if you are relying on them for an important occasion.
When I contacted customer service, I was initially told that they do not guarantee specific delivery times. However, after I provided proof that I had paid for the timed delivery service, they apologised and confirmed that I would receive a full refund.
I was told the refund would be processed from 14 July, but I have still not received it. At first, they responded to my messages, but they have since ignored all my attempts to contact them.
This experience has been very frustrating. Not only did they fail to provide the service I paid extra for, but they also failed to honour their promise of a refund and stopped communicating altogether. I would not recommend this company based on my experience, especially if you are relying on them for an important occasion.
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Unfortunately, bad service
I’ve decided to trust your company, but unfortunately, you just let me down.
Your advertising on your website that you are able to deliver flower at the same day.
I’ve purchased a flowers late night and I thought that you would be able to deliver it in a day. You have sent me an email that you are not able to do it, but you will be able to do it next day. Okay? I understand it, but why lying on the website?
You’ve delivered flowers not on time, but few hours before when the person wasn’t at home.
Another thing which are unacceptable is a card with my full details added to the flowers, including full address full name and phone number.
I think is because you’ve made a stupid mistake you’ve delivered a flowers to the right address but on the recipient section was my details. Huge delayed responses to my emails.
Instead of fixing the app, fix your company!
Your advertising on your website that you are able to deliver flower at the same day.
I’ve purchased a flowers late night and I thought that you would be able to deliver it in a day. You have sent me an email that you are not able to do it, but you will be able to do it next day. Okay? I understand it, but why lying on the website?
You’ve delivered flowers not on time, but few hours before when the person wasn’t at home.
Another thing which are unacceptable is a card with my full details added to the flowers, including full address full name and phone number.
I think is because you’ve made a stupid mistake you’ve delivered a flowers to the right address but on the recipient section was my details. Huge delayed responses to my emails.
Instead of fixing the app, fix your company!
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Response from developer
Hi, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with delivery timing, communication, and the card details. Please contact us at ask@myflowers.delivery with the subject: Review + your order number so we can investigate your concerns and review your case.
Good but can be improved
I honestly thought it was a scam. After I placed my order, I realized I hadn't checked the reviews. They had a 4.5-star rating, but when I looked the next day, most of the recent reviews said the company never responds and doesn't send updates.
In my case, I never received a confirmation email or any delivery notification. I scheduled the flowers to be delivered on July 16, 2026, between 12:00 PM and 6:00 PM, and by 5:00 PM I still hadn't heard anything. I got so worried that I ended up telling the person I was surprising that I had ordered flowers but thought I had been scammed.
Then, it turned out the flowers were actually delivered—they just never notified me. 😭 So the surprise was kind of ruined.
In my case, I never received a confirmation email or any delivery notification. I scheduled the flowers to be delivered on July 16, 2026, between 12:00 PM and 6:00 PM, and by 5:00 PM I still hadn't heard anything. I got so worried that I ended up telling the person I was surprising that I had ordered flowers but thought I had been scammed.
Then, it turned out the flowers were actually delivered—they just never notified me. 😭 So the surprise was kind of ruined.
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Response from developer
Hi, thank you for sharing your experience. We’re sorry for the worry caused by the lack of updates and understand how important communication is, especially for a surprise. We hope the recipient was happy with the flowers and that they brought some joy.
the application has a lot of bugs
When you order from the website, the app displays your details as the person you’re sending the flowers to. Whats app support working efficiently, with replies within 30 minutes. Emails are responded to within a few days. If you want specific flowers, order them a few days in advance. Otherwise local florist may offer you a substitute or a delivery on a different date.
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