Awful service
I ordered some flowers at 8am, I payed around 50 pound for these flowers and extra for delivery same day and was given a time slot, I try check my order and it says it’s not found, I message the company and don’t get a response a few hours later I get a phone call from “the flower company” some lady told me they won’t deliver today but in 3 days which is no use to me as I needed them today which is what I payed for, I couldn’t understand a word she was saying and asked for my order to be cancelled with a full refund and she said “okay bye” not worth wasting your money don’t even know if I will get it back
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Scammers
I ordered flowers for my daughter's graduation and paid an extra £8 for a timed delivery to ensure they arrived for the special occasion. Unfortunately, the flowers were not delivered within the agreed time, which was extremely disappointing.
When I contacted customer service, I was initially told that they do not guarantee specific delivery times. However, after I provided proof that I had paid for the timed delivery service, they apologised and confirmed that I would receive a full refund.
I was told the refund would be processed from 14 July, but I have still not received it. At first, they responded to my messages, but they have since ignored all my attempts to contact them.
This experience has been very frustrating. Not only did they fail to provide the service I paid extra for, but they also failed to honour their promise of a refund and stopped communicating altogether. I would not recommend this company based on my experience, especially if you are relying on them for an important occasion.
When I contacted customer service, I was initially told that they do not guarantee specific delivery times. However, after I provided proof that I had paid for the timed delivery service, they apologised and confirmed that I would receive a full refund.
I was told the refund would be processed from 14 July, but I have still not received it. At first, they responded to my messages, but they have since ignored all my attempts to contact them.
This experience has been very frustrating. Not only did they fail to provide the service I paid extra for, but they also failed to honour their promise of a refund and stopped communicating altogether. I would not recommend this company based on my experience, especially if you are relying on them for an important occasion.
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Unfortunately, bad service
I’ve decided to trust your company, but unfortunately, you just let me down.
Your advertising on your website that you are able to deliver flower at the same day.
I’ve purchased a flowers late night and I thought that you would be able to deliver it in a day. You have sent me an email that you are not able to do it, but you will be able to do it next day. Okay? I understand it, but why lying on the website?
You’ve delivered flowers not on time, but few hours before when the person wasn’t at home.
Another thing which are unacceptable is a card with my full details added to the flowers, including full address full name and phone number.
I think is because you’ve made a stupid mistake you’ve delivered a flowers to the right address but on the recipient section was my details. Huge delayed responses to my emails.
Instead of fixing the app, fix your company!
Your advertising on your website that you are able to deliver flower at the same day.
I’ve purchased a flowers late night and I thought that you would be able to deliver it in a day. You have sent me an email that you are not able to do it, but you will be able to do it next day. Okay? I understand it, but why lying on the website?
You’ve delivered flowers not on time, but few hours before when the person wasn’t at home.
Another thing which are unacceptable is a card with my full details added to the flowers, including full address full name and phone number.
I think is because you’ve made a stupid mistake you’ve delivered a flowers to the right address but on the recipient section was my details. Huge delayed responses to my emails.
Instead of fixing the app, fix your company!
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Response from developer
Hi, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with delivery timing, communication, and the card details. Please contact us at ask@myflowers.delivery with the subject: Review + your order number so we can investigate your concerns and review your case.
Good but can be improved
I honestly thought it was a scam. After I placed my order, I realized I hadn't checked the reviews. They had a 4.5-star rating, but when I looked the next day, most of the recent reviews said the company never responds and doesn't send updates.
In my case, I never received a confirmation email or any delivery notification. I scheduled the flowers to be delivered on July 16, 2026, between 12:00 PM and 6:00 PM, and by 5:00 PM I still hadn't heard anything. I got so worried that I ended up telling the person I was surprising that I had ordered flowers but thought I had been scammed.
Then, it turned out the flowers were actually delivered—they just never notified me. 😭 So the surprise was kind of ruined.
In my case, I never received a confirmation email or any delivery notification. I scheduled the flowers to be delivered on July 16, 2026, between 12:00 PM and 6:00 PM, and by 5:00 PM I still hadn't heard anything. I got so worried that I ended up telling the person I was surprising that I had ordered flowers but thought I had been scammed.
Then, it turned out the flowers were actually delivered—they just never notified me. 😭 So the surprise was kind of ruined.
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Response from developer
Hi, thank you for sharing your experience. We’re sorry for the worry caused by the lack of updates and understand how important communication is, especially for a surprise. We hope the recipient was happy with the flowers and that they brought some joy.
the application has a lot of bugs
When you order from the website, the app displays your details as the person you’re sending the flowers to. Whats app support working efficiently, with replies within 30 minutes. Emails are responded to within a few days. If you want specific flowers, order them a few days in advance. Otherwise local florist may offer you a substitute or a delivery on a different date.
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Easy to use and same day delivery 🙏🏽
Life saver.
AVOID! Awful experience
Ordered a bouquet to be delivered same day base on the app service. After 2 hours got a call that they can’t be delivered. Ask a refund but sadly they can’t. They said they can still deliver the flower on the next day but i need the flowers on that day because it’s me and wife’s wedding anniversary. So instead i told them deliver it on june 3 for my wife’s birthday, to my surprise they delivered it on june 1 😡
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Very disappointing experience
I ordered a bouquet specifically because it included Peony Roses, which were the main reason for choosing this arrangement. The flowers were needed for a special occasion, so the exact bouquet mattered.
Instead, MyFlowers attempted to deliver a completely different bouquet without contacting me in advance or asking for my approval. Only afterwards did they tell me that the original flowers were unavailable because they are seasonal. If the key flowers were not available, I should have been informed before delivery and given the option to cancel or choose an alternative.
I refused the substitute bouquet because it was not what I ordered and it was no longer suitable for the occasion. The celebration has now passed, so offering redelivery on another date is not helpful.
Customer support was also very poor. I tried calling and messaging them during the day, but they did not respond in time. Despite the fact that they did not provide the product I ordered, they are refusing to issue a full refund.
I paid £135.42 and expected much better service, communication, and respect for the customer. I would not recommend this company if you need flowers for an important date or occasion.
Instead, MyFlowers attempted to deliver a completely different bouquet without contacting me in advance or asking for my approval. Only afterwards did they tell me that the original flowers were unavailable because they are seasonal. If the key flowers were not available, I should have been informed before delivery and given the option to cancel or choose an alternative.
I refused the substitute bouquet because it was not what I ordered and it was no longer suitable for the occasion. The celebration has now passed, so offering redelivery on another date is not helpful.
Customer support was also very poor. I tried calling and messaging them during the day, but they did not respond in time. Despite the fact that they did not provide the product I ordered, they are refusing to issue a full refund.
I paid £135.42 and expected much better service, communication, and respect for the customer. I would not recommend this company if you need flowers for an important date or occasion.
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Mark Hanson
The £20 voucher turned out to be rather less! About £14 in fact. Flowers still bought.
Unreliable
The app has been unreliable since it was last updated. Orders get stuck in the system even after they have been delivered.
Be careful
They are very unprofessional and stealing your money be careful the flowers was sent teo times to the wrong address i have proves and what they are saying is we can’t do anything about that i have them recorded saying that .
Zero communication
I ordered flowers for a family on her birthday and they not only did they not deliver on time, I tried reaching out to them as the order was not showing up on the app, but they had zero responses and no way to track my order.
Response from developer
Hi! We appreciate you taking the time to leave a review. We’re sorry that your experience was affected by the delivery delay and difficulties accessing your order information. Please email us at ask@myflowers.delivery with the subject: Review + your order number so our team can look into this.
Terrible
Shipped late and no tracking information was given out awful and slow customer service team big waste of money I better be getting refunded or I will have issues
Scam, scam, scam
I ordered flowers last month and they arrived shockingly bad. Both me and my mother were extremely disappointed.
After going back and fourth they did offer me a refund however one month later I have been charged for another bouquet.
It shows on my app and on my account that I have no subscriptions and they will contact you before charging you.
Go careful after you cancel your subscription because even if it shows you have cancelled they can still try and charge you!!
After going back and fourth they did offer me a refund however one month later I have been charged for another bouquet.
It shows on my app and on my account that I have no subscriptions and they will contact you before charging you.
Go careful after you cancel your subscription because even if it shows you have cancelled they can still try and charge you!!
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My experience
The worst thing u can waist ur money and time. We have spent almost 2 months for a refund, plus the flowers were delivered late and didn’t look like on the pictures. I have never written any reviews but this is reallyyyy bad. My bf spent over £100 for nothing.
Terrible
I would leave 1 star. There were supposed to be 3 deliveries but I only got 2. One of them was a joke, not even a bouquet, just a bunch of dead withered flowers. It looked like absolute trash. Today another one arrived, some kind of mockery that I would never even order. The quality and timing of these deliveries are just terrible. On top of that I cannot even unsubscribe from this service. I have been in the hospital and could not even get in touch with anyone until now. This is a disgrace. Sort this out and refund my money for this mess
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Bad service and delayed response
I am writing to formally express my disappointment regarding the repeated issues I have experienced with your service.
To begin with, I was previously debited for subscription payments that I did not authorize. Despite attempting to resolve the issue, I was unable to receive a refund and eventually decided to let it go.
Unfortunately, the problems with your service have continued.
Today’s flower delivery was marked as “rejected by the receiver,” which is completely false. I personally contacted the recipient, and she confirmed that nobody called her and no delivery attempt was made. This is extremely disappointing and unprofessional.
This is not the first issue I have encountered with your company. Every order I have placed with you has been mishandled in one way or another. On a previous order, I paid extra for a video gift card service, yet the video message was never delivered. Additionally, the delivery timing was completely wrong.
Now once again, today’s delivery was not made at all.
I genuinely appreciate the consistently horrible experience your company has provided. It is frustrating to repeatedly pay for services that are either poorly executed or not delivered entirely.
At this point, I would like my subscription cancelled immediately. Please ensure that no further charges are taken from my account. If I am debited again next month, I will escalate this matter further.
Thank you, and I hope this issue is finally addressed properly.
To begin with, I was previously debited for subscription payments that I did not authorize. Despite attempting to resolve the issue, I was unable to receive a refund and eventually decided to let it go.
Unfortunately, the problems with your service have continued.
Today’s flower delivery was marked as “rejected by the receiver,” which is completely false. I personally contacted the recipient, and she confirmed that nobody called her and no delivery attempt was made. This is extremely disappointing and unprofessional.
This is not the first issue I have encountered with your company. Every order I have placed with you has been mishandled in one way or another. On a previous order, I paid extra for a video gift card service, yet the video message was never delivered. Additionally, the delivery timing was completely wrong.
Now once again, today’s delivery was not made at all.
I genuinely appreciate the consistently horrible experience your company has provided. It is frustrating to repeatedly pay for services that are either poorly executed or not delivered entirely.
At this point, I would like my subscription cancelled immediately. Please ensure that no further charges are taken from my account. If I am debited again next month, I will escalate this matter further.
Thank you, and I hope this issue is finally addressed properly.
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London only
I downloaded the app as it came up first on the search and advertised 3 hour delivery. Well, I ordered Monday night and because it is outside
London instead of my 3 hour delivery window I had the following Monday. No apology from MyFlowers. I am deleting this worthless app.
London instead of my 3 hour delivery window I had the following Monday. No apology from MyFlowers. I am deleting this worthless app.
Very good and easy to use
Love the discounts this app offers and love the selection of flowers
DO NOT BUY OR DOWNLOAD THIS APP
absolutely horrendous “ company “!!! Ordered extra large flowers for my mother’s birthday and for it to be delivered on her birthday but instead it was delivered 2 days late and the flowers were absolutely terrible, dying and not large at all!!! Had a subscription with this stupid app thinking I’d be using and buying from this company frequently but the one time purchase I had was enough to make me realise I’m absolutely not buying from them ever again. Not only have they disappointed me with my order but they have also made it really hard to cancel your subscription which is extremely frustrating.
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