My Flowers Shambles
I have ordered now twice from this app. The first for my wife’s birthday, I had to chase the flowers up as they were not delivered on time. The second yesterday, for a colleague who has just had a beautiful baby girl. The second bunch has not been delivered. I have messaged through the app chat and not received a response. I have messaged through the WhatsApp link on the app only to receive a message saying they have a new number. Sent the complaint to the new number but it’s not taking messages. Frustrated and angry don’t cover off my emotions. The flowers are not cheap unlike the service. Don’t use, find a local florist and go direct. Wish I could rate it zero!
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Response from developer
Hi there, we’re very sorry that we’ve let you down on two separate occasions. We understand how disappointing it must have been to deal with a late delivery the first time and then an undelivered order and communication issues the second time. This is not the experience we want our customers to have. Please reach us at ask@myflowers.delivery so we can look into your experience.
No updates
DO NOT BUY
Placed an order and didn’t get a confirmation email, payed for express shipping did not come in the time. Emailed multiple times, used the chat on the app and messaged on What’s app no response.
Placed an order and didn’t get a confirmation email, payed for express shipping did not come in the time. Emailed multiple times, used the chat on the app and messaged on What’s app no response.
Really Poor Service
Paid for a 9am - 12pm slot on our anniversary and it came 2pm the day after our anniversary and MISSING a balloon. I contacted them numerous times with little to no replies. BAD SERVICE!! STAY AWAY FROM THEM!!!
Scam company
Do not buy from. They sent me flowers a day late, and then refused to cancel my subscription unless I paid them 11£. Do not trust!!!
Fake reviews
Fake reviews, no delivery! Terrible. If you gotta pay, pay with a credit card that you can dispute the payment after their sham.
Delivery
After checking availability based on my post code and payed extra for fast deliveries been told the flowers will be delivered next day !
When you order flowers you order for a special day not for when they can deliver!
Disappointed!
When you order flowers you order for a special day not for when they can deliver!
Disappointed!
Aadam
Wouldn’t recommend they don’t keep in touch or keep you updated highly unprofessional
Order updates / support
Support team do not respond and you cannot track your orders
Awful service
I ordered some flowers at 8am, I payed around 50 pound for these flowers and extra for delivery same day and was given a time slot, I try check my order and it says it’s not found, I message the company and don’t get a response a few hours later I get a phone call from “the flower company” some lady told me they won’t deliver today but in 3 days which is no use to me as I needed them today which is what I payed for, I couldn’t understand a word she was saying and asked for my order to be cancelled with a full refund and she said “okay bye” not worth wasting your money don’t even know if I will get it back
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Response from developer
Hi there, we’re really sorry that your same-day order could not be delivered as expected. We understand how frustrating this must have been, especially when you had paid extra for delivery that day. We also apologise for the difficulties you experienced when trying to contact us. Please email us at ask@myflowers.delivery with your order details so we can check the situation.
Scammers
I ordered flowers for my daughter's graduation and paid an extra £8 for a timed delivery to ensure they arrived for the special occasion. Unfortunately, the flowers were not delivered within the agreed time, which was extremely disappointing.
When I contacted customer service, I was initially told that they do not guarantee specific delivery times. However, after I provided proof that I had paid for the timed delivery service, they apologised and confirmed that I would receive a full refund.
I was told the refund would be processed from 14 July, but I have still not received it. At first, they responded to my messages, but they have since ignored all my attempts to contact them.
This experience has been very frustrating. Not only did they fail to provide the service I paid extra for, but they also failed to honour their promise of a refund and stopped communicating altogether. I would not recommend this company based on my experience, especially if you are relying on them for an important occasion.
When I contacted customer service, I was initially told that they do not guarantee specific delivery times. However, after I provided proof that I had paid for the timed delivery service, they apologised and confirmed that I would receive a full refund.
I was told the refund would be processed from 14 July, but I have still not received it. At first, they responded to my messages, but they have since ignored all my attempts to contact them.
This experience has been very frustrating. Not only did they fail to provide the service I paid extra for, but they also failed to honour their promise of a refund and stopped communicating altogether. I would not recommend this company based on my experience, especially if you are relying on them for an important occasion.
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Response from developer
Hi, we’re truly sorry to hear about your experience, especially as the flowers were for such an important occasion. We apologise for the delayed delivery. Please contact us at ask@myflowers.delivery so we can look into this and ensure the matter is resolved.
Extremely disappointing and unreliable service.
I ordered flowers for my mum’s birthday because the website advertised same-day delivery. I paid an additional £7 for a delivery slot between 9 a.m. and 12 p.m., specifically because I knew my mum would be going out that afternoon.
I received no email or text confirmation after ordering, which was immediately concerning. I contacted the company through WhatsApp to confirm my order and delivery time, but their response was very vague.
By 11 a.m., the flowers had still not arrived, so I contacted them again. I was then told they would be delivered by 6 p.m. When I explained that I had paid for a specific morning slot, they claimed that delivery slots were not guaranteed. This had not been made clear anywhere on the website or during the ordering process. Had I known, I would have used another florist.
To make matters worse, their website was still accepting orders for the same postcode with delivery advertised by 3 p.m. I sent them a screenshot and asked how they could fulfil new orders when they could not deliver an existing one on time. I offered a compromise: deliver the flowers by 2 p.m. or cancel the order. At that point, they stopped responding, leaving me with no idea whether the flowers would arrive.
Worried that my mum would receive nothing for her birthday, I placed another order with a local florist and arranged for my sister-in-law to collect it. This left me significantly out of pocket.
At 1:15 p.m., the company finally called to say they could not deliver the flowers at all that day. I cancelled the order and requested a refund. They did not seem particularly apologetic, despite failing to provide the service they had advertised and accepted payment for.
I am incredibly relieved that I made alternative arrangements; otherwise, my mum would have received nothing on her birthday. Afterward, I checked Trustpilot and discovered that other customers had experienced similar problems.
I feel completely let down by this company’s misleading delivery information, poor communication and lack of customer care. I will never use them again and would strongly recommend ordering from a reliable local florist instead.
I received no email or text confirmation after ordering, which was immediately concerning. I contacted the company through WhatsApp to confirm my order and delivery time, but their response was very vague.
By 11 a.m., the flowers had still not arrived, so I contacted them again. I was then told they would be delivered by 6 p.m. When I explained that I had paid for a specific morning slot, they claimed that delivery slots were not guaranteed. This had not been made clear anywhere on the website or during the ordering process. Had I known, I would have used another florist.
To make matters worse, their website was still accepting orders for the same postcode with delivery advertised by 3 p.m. I sent them a screenshot and asked how they could fulfil new orders when they could not deliver an existing one on time. I offered a compromise: deliver the flowers by 2 p.m. or cancel the order. At that point, they stopped responding, leaving me with no idea whether the flowers would arrive.
Worried that my mum would receive nothing for her birthday, I placed another order with a local florist and arranged for my sister-in-law to collect it. This left me significantly out of pocket.
At 1:15 p.m., the company finally called to say they could not deliver the flowers at all that day. I cancelled the order and requested a refund. They did not seem particularly apologetic, despite failing to provide the service they had advertised and accepted payment for.
I am incredibly relieved that I made alternative arrangements; otherwise, my mum would have received nothing on her birthday. Afterward, I checked Trustpilot and discovered that other customers had experienced similar problems.
I feel completely let down by this company’s misleading delivery information, poor communication and lack of customer care. I will never use them again and would strongly recommend ordering from a reliable local florist instead.
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unsure on the negative reviews
i don’t know where there’s so many recent negatives… flowers arrived on time and perfect… after seeing reviews i even asked for a refund but im glad i didn’t! flowers did come a day late but that was only due to myself wanting a refund😅 the only small issue was the card didn’t come with the flowers
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Scammer
Do not buy from them. You pay premium fee but they do not deliver.
No communication from the team. No reply to emails. Watsapp run by bots.
No communication from the team. No reply to emails. Watsapp run by bots.
Let me down
Said my wife’s flowers were going to be delivered between 12 and 3
They call me at 2.30 and tell me they can’t do it and left me no time to find an alternative
They call me at 2.30 and tell me they can’t do it and left me no time to find an alternative
Fraud
I ordered a bouquet in advance to be delivered today and nothing arrived, I'm trying to contact them since this morning and there's been no response via email or WhatsApp.
I don't know what should I do to get the refund. Please BE AWARE EVERYONE. Check their Trustpilot reviews before ordering.
I don't know what should I do to get the refund. Please BE AWARE EVERYONE. Check their Trustpilot reviews before ordering.
1/5 - Late "same day" deliveries and dismissive support
Both of my orders were placed for same day delivery and actually arrived 2 days late each time. If that's typical, the "95% on-time delivery" stat on their website doesn't reflect reality.
I also ended up with two active subscriptions on one account by mistake. Getting it fixed was a fight - app chat and WhatsApp went unanswered for days, then I got conflicting answers depending on the channel. One email even demanded I repay a 30% discount before cancelling, with payment links to a domain that wasn't a genuine Stripe or MyFlowers address.
WhatsApp support in particular was dismissive - short, generic replies with no real ownership of the mistakes. They still haven’t responded to my emails, in app and WhatsApp chat.
Think twice before subscribing, and don't expect deliveries to arrive when promised.
I also ended up with two active subscriptions on one account by mistake. Getting it fixed was a fight - app chat and WhatsApp went unanswered for days, then I got conflicting answers depending on the channel. One email even demanded I repay a 30% discount before cancelling, with payment links to a domain that wasn't a genuine Stripe or MyFlowers address.
WhatsApp support in particular was dismissive - short, generic replies with no real ownership of the mistakes. They still haven’t responded to my emails, in app and WhatsApp chat.
Think twice before subscribing, and don't expect deliveries to arrive when promised.
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terrible dont fall for it
waste of time, doesn’t even deliver nor allow you to refund. cheating scandal for innocent people to buy sweet flowers for family members and loved ones. dont fall for this nonsense
Fraud - stay away
I have purchased a big bucket, it was not delivered on time, no notes, wrong bucket. Company didn’t accept any responsibility no refund. It was horrible. They ruined a very special day. Many thanks
Stay away of this scummy
I accidentally made a subscription and tried to cancel myself and was not possible so I decided to contact them and they refused to cancel it and the worst part is that they sent the flowers somewhere else and sent proof that flowers was sent to me the . I tried d
To contact them and their answer was we don’t care contact your bank and they sent the wrong proof to the bank so I couldn’t get a refund neither flowers.
To contact them and their answer was we don’t care contact your bank and they sent the wrong proof to the bank so I couldn’t get a refund neither flowers.
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Unfortunately, bad service
I’ve decided to trust your company, but unfortunately, you just let me down.
Your advertising on your website that you are able to deliver flower at the same day.
I’ve purchased a flowers late night and I thought that you would be able to deliver it in a day. You have sent me an email that you are not able to do it, but you will be able to do it next day. Okay? I understand it, but why lying on the website?
You’ve delivered flowers not on time, but few hours before when the person wasn’t at home.
Another thing which are unacceptable is a card with my full details added to the flowers, including full address full name and phone number.
I think is because you’ve made a stupid mistake you’ve delivered a flowers to the right address but on the recipient section was my details. Huge delayed responses to my emails.
Instead of fixing the app, fix your company!
Your advertising on your website that you are able to deliver flower at the same day.
I’ve purchased a flowers late night and I thought that you would be able to deliver it in a day. You have sent me an email that you are not able to do it, but you will be able to do it next day. Okay? I understand it, but why lying on the website?
You’ve delivered flowers not on time, but few hours before when the person wasn’t at home.
Another thing which are unacceptable is a card with my full details added to the flowers, including full address full name and phone number.
I think is because you’ve made a stupid mistake you’ve delivered a flowers to the right address but on the recipient section was my details. Huge delayed responses to my emails.
Instead of fixing the app, fix your company!
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Response from developer
Hi, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with delivery timing, communication, and the card details. Please contact us at ask@myflowers.delivery with the subject: Review + your order number so we can investigate your concerns and review your case.
