Poor customer servicr
Yesterday I ordered biriyani from a restaurant called (Delhi biriyani) firstly they took 1 hour to dekiver the food then when I get the food the food was spoiled i had to through it away later late I complaint about that and they said they will solve it by early morning still haven’t receive any update from them
I usually order food from foodi but they lack on customer service which made me so frustrated and wouldn’t recommend anyone to order from them I would rather order from foodpanda or pathao than foodi as their sole focus is on to make profit and not giving any priority to their regular customers
Its a shame!!
I usually order food from foodi but they lack on customer service which made me so frustrated and wouldn’t recommend anyone to order from them I would rather order from foodpanda or pathao than foodi as their sole focus is on to make profit and not giving any priority to their regular customers
Its a shame!!
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Scammers
Don’t use this Company’s services. Their riders are filthy and the support systems are the worst.
Worst
Worst app ever for food delivery terrible chat support
Bad customer service
The customer service was extremely disappointing. For my very first order, they insisted on taking a deposit upfront simply because I don’t live in Gulshan or Banani. Despite paying the deposit as requested, my order still took over 3 hours to arrive.
What made the experience even worse was their inefficient process. Instead of collecting the deposit digitally or arranging the delivery properly, they sent the delivery person to my house first just to collect the money. He then went to the restaurant to pick up the food and finally returned to my house to deliver it. This unnecessary back-and-forth caused a huge delay and showed a complete lack of planning and customer consideration.
For a first-time customer, this was a very frustrating experience and left a poor impression of their service.
What made the experience even worse was their inefficient process. Instead of collecting the deposit digitally or arranging the delivery properly, they sent the delivery person to my house first just to collect the money. He then went to the restaurant to pick up the food and finally returned to my house to deliver it. This unnecessary back-and-forth caused a huge delay and showed a complete lack of planning and customer consideration.
For a first-time customer, this was a very frustrating experience and left a poor impression of their service.
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bad
I saw a lot of bad things in YouTube
Best
Good service.. Better than Food panda actually... Keep going 😇
Review
Great Service
Scam
Restaurant shows open. Call center calls after 45 mins saying order canceled cause restaurant closed.
OTP issues and crashes
I have tried with old registered and new numbers to login/registration, OTP never comes. Also if you try to register using email, the phone number is still required for profile completion.
Tried in another Android device where old account was logged in, the app crashed as soon as order is placed.
Worst UX by so far.
Tried in another Android device where old account was logged in, the app crashed as soon as order is placed.
Worst UX by so far.
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Worst customer service
The customer service team is a joke. Absolutely helpless
Garbage customer complaint policies
So they mess up my very first order (sure that’s a mistake from the side of the restaurant) but their response was regarding whether I consumed my wrong order or not because I did not then apparently they’d make me wait another 30-40 minutes to “exchange” it for the right order. And since I did consume it (because it was my lunch and dinner and I was hungry) they wanted to give me a 50 taka voucher for a 425 taka order they messed up. For reference I ordered beef cheese blast and they gave me chicken (it was written on the receipt too btw so the rider could have checked it). I took a bite and then understood that it was chicken. So all I want to know is, what would anyone have done with that chicken burger I took a bite of? Why couldn’t they send me the right order again or even asked if I wanted that or even reimbursed me for that specific item at least? What would my chicken burger have given them?
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Unlimited Notification
Why ??? Can't you target specific area for notification? What I will do with a discount available in Mirpur while I am from Gulshan? Get Claude, Claude can do it within minutes. Stop Sending notification
Area
If you’re not in my area why do you show me your ads
Unreliable, and frustrating
The app is a mess. Yes, there are lucrative discounts occasionally, but they overcharge for delivery, which basically cancels out the savings. The delivery service is even worse — orders sometimes arrive more than an hour late, and customers are left wondering whether their order has been cancelled because the support system is usually down.
The estimated delivery time is completely unreliable and keeps changing without proper updates or notifications. Customers are left waiting endlessly for calls from the delivery agent.
They even disabled my cash-on-delivery option because they couldn’t reach me for five minutes. I had already been waiting over an hour for the order and finally stepped away from my phone briefly. That was the exact moment they called, cancelled my order, and disabled COD — even though their own app showed the delivery was still nearly an hour away.
The occasional discounts are the app’s only saving grace. Otherwise, the service is genuinely poor.
The estimated delivery time is completely unreliable and keeps changing without proper updates or notifications. Customers are left waiting endlessly for calls from the delivery agent.
They even disabled my cash-on-delivery option because they couldn’t reach me for five minutes. I had already been waiting over an hour for the order and finally stepped away from my phone briefly. That was the exact moment they called, cancelled my order, and disabled COD — even though their own app showed the delivery was still nearly an hour away.
The occasional discounts are the app’s only saving grace. Otherwise, the service is genuinely poor.
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Worst
I placed an order through the Foodi app at 3:30 PM, but it is now 5:11 PM and I still have not received my food. The order was from a nearby restaurant, and it was kacchi biryani, which should have been ready quickly.
The delivery person’s phone is switched off, so I cannot contact them. I also reached out to customer care, but unfortunately, they did not provide any helpful solution or update regarding my order.
The delivery person’s phone is switched off, so I cannot contact them. I also reached out to customer care, but unfortunately, they did not provide any helpful solution or update regarding my order.
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Not good
Worst app ever used
Bad service!
Worst app! Low budget website! Worst service too! Ordered at 9:30 and been 2hours + weird rules on taking advance money! Over all I eould give them below 1star if it was possible 🤮
Bad and wrost service.
There are too many problem in this app. First of all you didn’t see the live tracking of the rider and you will do not get the delivery on time as well. Voucher they have provided to you that will not work on the oder time It's just like showcase for see the voucher. So I hope that Foodpanda and pathao food is far better than this.
Thanks.
Thanks.
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Worst
Falto app ja time dekhay ta unujai delivery deyna ekta burger delivery dite 2 hours time ney
Fraud Customer Support
I ordered various items from Al Kareem restaurant, and there was some missing items. I Talked to customer support about the problem and at first they said they will solve the case within 24 hours. After waiting for 3 Days i again call the the customer support and asked for the update. I got same Ans from the customer support. After waiting for next 2days they promised to give a Voucher within next 24 hours. Again after waiting for next 3days i again called and they told me that my case is resolved and the food was delivered by the rider on the same day i ordered!! Total scam!
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