App errors
The app is nice and easy to navigate but it gets buggy often times. It closes on its own or the screen blacks out a lot. Sometimes it just gets stuck or doesn’t load. All the other apps work perfectly fine on my phone so it’s definitely a foodies app issue. Developers need to fix that.
Food was not delivered
after payment we called back after 1 hour, they said it’s on the way but the food never got delivered, when we called the hotline guy spoke rudely and said it was our problem we selected a wrong option from the app when we did it correctly, the phone was never answered when we rang after more than 2 hours we texted and said we didn’t want the food anymore and want a refund and still we didn’t get any response at all not even an apology until after a few days we got a confirmation we will be refunded and got a refund after a month+. awful customer service.
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Slow and horrible customer service
Do not order food from them if you’re hungry. Orders are delayed and customer service is completely useless. In the time it took them to deliver the meal I could have cooked the dish
Extremely poor service
Food delivered after 1 hour 48 minutes.
Customer service doesn’t pick up the phone.
By the time food is delivered it’s cold
Customer service doesn’t pick up the phone.
By the time food is delivered it’s cold
Don’t waste your time
Ordered food on this app, and it literally took over 3 hours to deliver. Not only was the restaurant careless, but to say the customer service on this app is lacking or minimal would be an understatement. They didn’t pick up the phone and were not responsive on Viber. If it were upto me, I wouldn’t even give it a 1 star.
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COLD FOOD
2 hour delivery time, bad customer service and no refunds even after serving cold food
Bad
I ordered from a cafe in male i usually order from another app but the same cafe and it usually takes 35-45 mins maximum however, its been more than 1hr now and still the driver haven’t even picked up my package from the cafe . This is the very last time i use this app and i wouldnt recommend this app either.. avas food and eezap is much better than this
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Wet food no Refund
Food arrived soaking wet! Ignoring attempts to contact for refund!
Foodies
Varah skibidi ingey
Slow delivery and no rider contact
Ordered food and app said 30 it will take 30 minutes to deliver to my location. Food was ready to pick up from outlet in 25 minutes. Now it has been 2hours 10mins and the food has not delivered. There is no contact number of the driver, just the phone number of a customer service agent. The customer service agent picked up after several calls and said he is contacting driver. Very disappointing, especially given good weather conditions
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Horrible Service
I ordered and everything went well until the agent picked up the order. It took several calls to their support and 53 minutes from agent picking it up to agent starting the en route process. It took almost 2 hours to get the delivery. Out of which one and half hours was spent on the delivery agent. More over.. the support agent stopped answering the calls.
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Bad service
0
Great UI but slow service
One of the best user interfaces on a food delivery app in maldives, better than avas food, although ive had bad experiences with the time for the food delivery to get here! It took 5hrs to deliver my food and i met the driver and he told me that he was the only one that was working that day. Hope this improves, if this improves foodies would be the best places to order food online!
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Worst service ever
Delivered wrong order after 03 hours of waiting. They went back to collect the correct order and said the items we ordered are now unavailable! Wasted our time and money! These people should not be allowed to carry out this service
Wrong order!
Ordered 15 items and got it after almost 2 hours… only to get the wrong order. Worst service ever
Absurdly long delivery time
Food was ready within 10 mins but it took over 2hrs to get my food. Cold.
Bad experience
Several instances occurred where this app struggled to process payments for orders. Despite the app indicating payment failure, BML records showed successful transactions. Upon reporting the issue, it took them over a week to initiate the refund. While I acknowledge that service failures can happen, the slow response to these issues significantly worsens the overall experience. Also, they failed to address complaint messages on Viber despite numerous attempts.
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Bad experience
Once I ordered something and even paid for it but after 10 minutes maybe they said the order was cancelled by vendor…first time it was maybe because I ordered I think 3 mins before the closing but still I think there should be another way for that. And the second time this happened, the reason for that was it was available but I just placed the order and paid. Anyways I got refund for that after a couple of days…I didn’t want to complain. And also the app refreshes all the time
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Need dark theme
The app needs a dark theme in the next update!! Would be easier on the eyes and blocks out the hatmful blue light coming from the default theme!
Saahil
Vey bad service almost took 4 hour to deliver food
