Super high friction
They have people who doesn’t think on the other end approving or disapprove reimbursement.
Everything takes multiple tries. Super high effort. Plz get a better qa and ops team. Thx
Everything takes multiple tries. Super high effort. Plz get a better qa and ops team. Thx
Login broken
You need to login every time you open the app. In addition, the support doesn’t think you’re logged in even if you are!
Bug fixes keep breaking log in
Feels like every other time they do a bug fix update to the app they break the log in.
Times out submitting claims
Claims submissions are completely broken.
Unusable
App has been broken for months making it impossible to login
Login rarely works
I usually have to do my Forma claims on a desktop because logging in through the Forma app is broken frequently.
Can’t login
I’ve tried several times to get the “magic link” sent to my email address and I never receive it. I’ve checked junk and it’s not there. Thought it was because my work blocks some emails so I tried using my personal address and didn’t work there either.
Can’t even create
Cant even create an email to get my benefits from my company ??? Help ??
Constantly Logged Out
I am tired of getting logged out over and over again.
Convenient, but not
Once your in the app is good, but having to constantly log back in is ridiculous in this day in age. Security is important, but this is a benefits spending account, not a bank, so just tone it down.
The automated ai customer service agent is garbage and will ask you to login no matter how many times you do.
The automated ai customer service agent is garbage and will ask you to login no matter how many times you do.
Show more
I can’t login
What a stupid app. Correct password but saying Incorrect credentials. Trash app
Login Not Working w/ App
The app is good enough when it’s working however, a recent update has basically made it impossible to login to the service with it. Have to use the website now on my PC. Contact the support was told the app doesn’t work with no expectation given about when it would work. That’s been several days ago now.
Show more
5 STAR ⭐️ REVIEW
LOVE IT,EVERYONE SHOULD TRY IT OUT‼️
Unable to login
I try to login with me personal email address but can’t login. It try to reset the password, I never get any password reset email.
Terrible UX
Login timeout is way too short. Implement FaceID. Requiring receipt for everything is annoying. Even FSA store items require itemized receipts.
Garbage scam front disguised by bot reviews
Changed their name from Twic to Forma to seemingly refresh their profile for a fresh start from mostly negative reviews it deserves. They then had a lot of BOTS write false 5 star reviews. With obvious bot names.
The claims process is manual and can be denied for stupid, inaccurate, or flat out malicious reasons. They keep putting the reason as lack of payment info but it’s clearly on the receipt, along with itemization, purchase date, and amount. Sometimes works slowly. Sometimes scams quickly.
The claims process is manual and can be denied for stupid, inaccurate, or flat out malicious reasons. They keep putting the reason as lack of payment info but it’s clearly on the receipt, along with itemization, purchase date, and amount. Sometimes works slowly. Sometimes scams quickly.
Show more
I hate this app
Recently my job decided to switch to Forma from another company that was working fine and much better and it has been one of the worst experiences to use this company. They tried to tell us that the app is “user friendly”, it definitely is not. I enabled Face ID and yet I still have to go through the encryption log in anytime I want to use the app. They are extremely petty and will deny claims if your date or price is off, like it’s so had to read a receipt and see that the information is correct. The other company allowed us to have recurring claims so that if I submitted something like a grocery bill, I wouldn’t have to do a claim every single month. With Forma you have to submit a new claim every single month and if any of your information is slightly off, they deny it and you have to submit a new claim. It is definitely not worth the headache to use and so I opted out of my company’s reimbursement program.
Show more
Poor customer service
I’ve had a claim denied 3 times and when I tried clicking on the contact us link it didn’t work.
No way to contact customer service this app is garbage
I would give them a o star but that option wasn’t available.
one star review until you fix authentication
why do I have to log in to the app with a username and password every time I want to use it?!
