Great self-service tool
It’s a pretty useful app that allows self-service support however, I would just recommend making it easier to switch payment methods. Otherwise it’s awesome.
Latest version breaks Face ID or passkey on iOS 26.5.2
The previous version worked fine. Now I have to put password in each time and wait for an e-mail with a code then I have to out the code in!!! Wow! This is broken as Face ID worked before. Now the FPL app says my browser does not support passkeys or Face ID. 09/16/2026 - still broken after latest update. Try to set a passkey in safari says browser doesn’t support passkeys. Tried it in chrome says browser doesn’t support passkeys. It is the FPL app that doesn’t support passkeys but yet that is the first option when I log in. I used to be able to use Face ID. That’s not an option in app setting for FPL anymore.
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Great app
Enjoying being able to view my usage and billing information
Upgrades are downgrades w/FPL
Terrible.. and like corporate FPL.. not made to help the people who don’t have a choice but to accept your services as we have no other options. It’s a monopoly!
Mr Bonhomme
Doing great job and this app helpful
Annoying password system
All these pass keys is ridiculous. I have to put in my password use face IS then send an email and passcode. Who wants to go into my account and pay the bill?
Nothing
Works, ever.
Hate new app
Cannot create passkey. If it’s not broke don’t fix it
F
Demasiado complicado hasta para hacer sign in
Ms
Coin🌷
Client opinion
Best service
to difficult
always changing the app and making it more harder and difficult to view own account
Super easy
Thanks FPL customer service team for helping me with my account i appreciate your support and recommended 100 percent
payment option
The payment option very limited they make it very difficult to pay with a debit card
Hard to navigate
I’m having trouble finding a payment I made. There’s no where to ask a question about charges or payment in the app. Now I’ll have to make a phone call instead of fixing it in the app!
Passkey nonsense
Trying to force me to create a pass key is extremely annoying. I just wanna sign in with my username and password. I don’t need to go through all this nonsense.
been with fpl over 20 years
very happy with their update and fixing electrical outage problems
Our experience is getting worse by the day.
Charging crazy money now and can’t even get your app right.
Payment extension
Cancelled
Broke on iOS 26
Blank screen, can’t log in. Better is the enemy of good enough 😂
