Passkey is stupid!
What happened to facial recognition??? This passkey is so dumb!! I don’t use my bluetooth and why does it need to be in anyway??? Spying ???
Bring the simple facial recognition back!!
Bring the simple facial recognition back!!
Very user friendly
I love how easy it is to pay my bill. Thanks FPL for great service.
Asks for Verification Code
Both the app and the website continue to ask for verification code. I do not receive the email with the code, but I receive electric bill to that email.
For a month, I haven’t been able to access my account.
I called support and was on the phone with India who cannot solve the problem. They should be able to send verification code to my phone number or another email. FPL is a mess!
For a month, I haven’t been able to access my account.
I called support and was on the phone with India who cannot solve the problem. They should be able to send verification code to my phone number or another email. FPL is a mess!
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Passkey and Biometrics
You will never have me create a passkey. EVER.
Removed biometric login
Why would you remove fingerprint login? Forces me to create a passkey every login but then won’t allow a passkey to be created. Password now requires multiple captcha attempts. Most of what you need to do requires you to leave the app and sign in on your browser. App used to be easy fingerprint login and you could do what you needed all within the app but now I’m not sure why they even still have an app.
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payment
I tried to set my payment up for 10/28. When I went to hit done it changed the payment to today. Now my account is going to over draft. My payment is not really due until 11/23.
User
Too many silly issues
Love FPL
Very low utility bills
Cumbersome
Have to log into 2 different portals to pay.
It sucks
Face ID was taken away and the app is always malfunctioning
Online Account
This App sucks been using it for the pass years now it’s telling me I’m not using the right browser and I can’t use passkey when I have been using it for this long, I believe someone is using my account because it has a checking account set up and I do not own or have a checking account.
Javier Gonzalez Cordovi
Affordable
Awful
Built for frustration
Excellent services and App
App is easy to use and the service is amazing
Perfect reminder
Easy to use for anyone
HOW MANY TIMES DO I HAVE TO REFUSE BUDGET BILL?
I don't want it now, nor ever. STOP PUSHING IT. Now you break password login with biometrics because you want passkeys? Get good coders. When I say "no I don't want a passkey" don't try to trick me into adding one. No means no.
Doesn’t actually work
Here I am, after Isaias 2026 trying to load the app. I’ve input my account and social six times. Says I have entered my info incorrectly. So, app doesn’t work.
Passkey
Can’t set up passkey. I’ve been trying for months and app won’t allow me
Meh…
Why keep complicating something that could be so simple????
Great Service
We rarely have any issues with our power. When we do the linemen get it back up, and going quickly. The linemen work hard, and put themselves in harm’s way to make sure we have power. Especially after a hurricane, or other natural disaster. They travel all over with no where to sleep and eat to help us. They are the best, and always in my thoughts and prayers
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