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Frank Energy

Frank Energy

by Frank Energy Ltd

12 ratings
74 reviews
🔧 Utilities
Free

Details

Released
January 18, 2016
Updated
May 8, 2026

Features

Developer

Frank Energy Ltd
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Frank Energy screenshot #1 for iPhone
Frank Energy screenshot #2 for iPhone
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About

Easily manage your energy account. View detailed smart meter usage graphs, pay your bills quickly with card payments, and seamlessly transfer your energy supply to a new address.

✓View energy bill
✓Pay energy bill
✓Smart meter usage graphs
✓Check past energy usage
✓Move energy supply
Show original description

What users say about Frank Energy

Reviews of Frank Energy are mixed: the Utilities app is rated 4.2/5 from 12 App Store ratings. What users like most: great low prices, easy to manage app. Top complaints: app is ridiculously slow, hard to get hold of support. Summarized from real user reviews.

Positive things

  • 💰Great low prices
  • 📱Easy to manage app
  • 🏠Smooth house transfers
  • 📊Monitors usage daily/hourly
  • 💡Helps understand costs
  • 👍User-friendly app
  • 🚚Easy gas bottle booking
  • ✨Simple and straightforward
  • 📈Love the analytics
  • 🌟Cheapest option available
  • 💯Fantastic provider
  • ✅Easy to use and understand
  • 👍Great service
  • 🚀New app is mint

Negative things

  • 🐌App is ridiculously slow
  • 📞Hard to get hold of support
  • 🏠Difficulty changing address
  • 🐛App keeps sending in circles
  • ❌App stopped working
  • 😵Frustrating experience
  • 🗑️Garbage app/website
  • 🚫Update not supporting older iOS
  • 🔄Constant retry message
  • 📉Bill projection useless
  • 😵‍💫Unable to show balance/usage
  • 😵Spinning ball on login
  • 🐛App crash on iPhone
  • ❓Trouble getting current reading
  • 🐌Data takes long to load
  • 🤷‍♀️No idea how to use it
  • 🐛App fundamentally broken
  • 🐛App stopped working completely
  • 🐛App never worked
  • 🐛App doesn't open
  • 🐛App keeps saying 'retry'
  • 🐛App has errors
  • 🐛App keeps crashing
See all reviews

What's New in Frank Energy

26.19.0

May 8, 2026

Minor enhancements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Slow running

App is ridiculously slow, hopefully they fix soon
DDyhdykkgh

Frank Energy

Whilst you are on the case with bills I find it really really difficult to get a hold of you. You need to attach a free phone number so people can actually talk to you.
You are without a doubt the hardest company to contact!!!
Xxxxxxxxxxcxccccccccx

Poor

Really struggled to get Frank to change the address they are billing me for when I moved house.
………..15321

Love Frank Energy!

Just an awesome company with awesome prices!!
DDeanne22

Fiale

Great low prices! Very easy to manage. Moving house with transfer is a breeze!
UUserjupiter123
See 69 more reviews

User experience

🐞

Reported Bugs

31 issues

App is ridiculously slow

Bug

App keeps sending in circles when ordering gas

Bug

App has stopped working entirely on iPhone

Bug

Cannot view bill and usage details on the app

Bug

Permanent error message on the app

Bug

App doesn't open

Bug

App says 'sorry we couldn't load this information'

Bug

Update no longer supports pre iOS-13

Bug

App has not been working for 2 updates

Bug

Keeps saying 'retry'

Bug

App stopped working since latest bill

Bug

Error messaging preventing login

Bug

Cannot log back into the app after logging out

Bug

Shows 'cant load at this time error'

Bug

Website is useless, 404

Bug

App doesn't load

Bug

App shows 'oops, something went wrong'

Bug

App keeps saying 'retry' and doesn't load usage

Bug

App keeps spinning and crashes

Bug

Doesn't show usage anymore

Bug

App always crashes on iPhone

Bug

Unable to login to the app

Bug

App is slow to load data

Bug

App doesn't do anything besides monthly billing

Bug

App tells me it couldn't give data details

Bug

App is fundamentally broken

Bug

Updates haven't fixed anything

Bug

Major bug not addressed in update

Bug

Previous version was slow loading usage and balance

Bug

Nothing can be shown on the dash after update

Bug

Constant retry message, app doesn't load

Bug
✨

Requested Features

6 requests

Attach a free phone number for support

Feature

Add dark mode

Feature

Improve app compatibility with older iOS versions

Feature

Allow viewing meter readings in the app/website

Feature

Display separate readings for multiple meters

Feature

Load more than one day of hourly usage at a time

Feature

FAQ

What can I do with the Frank Energy app?

The app allows you to view and pay your energy bills, check your smart meter's current and past energy usage through graphs, and move your energy supply to a new address if you are an existing customer.

How do I pay my energy bill through the app?

You can pay your energy bill quickly and easily using your credit or debit card directly within the app. This offers a convenient way to manage your payments.

Can I see my energy usage history?

Yes, if you have a smart meter, the app provides graphs to view your current and past energy usage. This helps you understand your consumption patterns over time.

Is the app free to use?

Yes, the app is free to download and use for existing Frank Energy customers. There are no in-app purchases or ads mentioned.

Who is this app for?

This app is designed for existing Frank Energy customers who want a straightforward way to manage their energy account, monitor their usage, and handle payments.