Rubbish app
I have to sign back in every few days and alot of the time it will not accept the password and a bunch of times it has taken a double payment out and it is so damn difficult to get that money put back in your account. The app is difficult to navigate and shows me stuff i don’t need to see. The old version was far better.
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WHO CHANGED THE APP!
On top of the Internet Lagging or completely going ghost on us for weeks on end.
I cannot see the numbers I have linked on a Plan they use to all be listed in products along with the products I purchased but now are completely Gone like who’s idea was it to mess with this ?
I cannot see the numbers I have linked on a Plan they use to all be listed in products along with the products I purchased but now are completely Gone like who’s idea was it to mess with this ?
Misunderstand about bill
Could it make one page that for paid bill with FULL RECEIPT? Also send it to email or phone. Is difficult to understand about the bill with NO FULL RECEIPT!
Phone a
Thanks for putting up the line charges but first we would like a satisfactory service. We live at 6Takahe Drive ChCh and the phone service is terrible with continual cut outs during conversations it is about time Spark upgraded their service instead of continuing to raise prices
Pretty app, terrible functionality
This is one of those genuinely hateful corporate apps, that look fine and dandy on the surface but which don’t really work at a fundamental level. Avoid it if you can.
Good example: the app generates a security code that’s used when you call the Spark help desk. But the four-digit code is buried layers deep in the menu system in a completely unintuitive location … and then doesn’t work: the phone system persistently says it’s incorrect.
The app is riddled with these sorts of back end problems, like payments that don’t show up for days, requested plan changes that can’t be actioned, and much more. In fairness, most of these issues are probably due to Spark’s archaic back end systems, but it’s less than helpful having an app that pretends it can give you real time information when it plainly can’t.
Good example: the app generates a security code that’s used when you call the Spark help desk. But the four-digit code is buried layers deep in the menu system in a completely unintuitive location … and then doesn’t work: the phone system persistently says it’s incorrect.
The app is riddled with these sorts of back end problems, like payments that don’t show up for days, requested plan changes that can’t be actioned, and much more. In fairness, most of these issues are probably due to Spark’s archaic back end systems, but it’s less than helpful having an app that pretends it can give you real time information when it plainly can’t.
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