This app has an issue
I am currently waiting on an email back because I havent received any cash back when I hit withdraw and I am not sure why. I want to remain loyal on this app because I want to keep and support using this app throughout. I will give you guys the five stars if the issues regarding cash back has been fixed and remain consistent.
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Used to be good
Before when we had it connected to our bank to track our transactions, it used to be so much easier to get cash back. But now with this disconnect, and even when I would send in the receipts like they ask, they don’t reward me with the cash back. Their reasoning? Because I activated the offer not even a few hours after the purchase, it was the same day! Like are you kidding? Safe to say I’m done with this app. I can’t even withdraw the current amount that I have in there. They said they’ll send an email to confirm the withdrawal request, I sent it twice and nothing.
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A Headache
The 25% cashback promo is a scam to incentivize people to go to mediocre establishments and wait until the offer expires so they don’t have to pay you.
Waste of time
Rewards are useless if you can’t withdraw them. I’ve been unable to connect any of my financial accounts to my Franki account for over two months, which means I still can’t withdraw the rewards I’ve earned.
I’ve contacted Franki customer support multiple times. The last response I received was on June 28, 2026: “Our team is already looking into it. We appreciate your patience and will get back to you with more details as soon as possible.” Since then, I’ve received no updates, no follow-up, and no solution.
It’s extremely frustrating to earn rewards that are impossible to access. If this is a widespread issue, it should be treated as a high priority. Two months without a resolution is simply unacceptable.
I’ve contacted Franki customer support multiple times. The last response I received was on June 28, 2026: “Our team is already looking into it. We appreciate your patience and will get back to you with more details as soon as possible.” Since then, I’ve received no updates, no follow-up, and no solution.
It’s extremely frustrating to earn rewards that are impossible to access. If this is a widespread issue, it should be treated as a high priority. Two months without a resolution is simply unacceptable.
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Used to love
I used to recommend this app to everyone! Now my bank disconnects and you have to upload receipts to get cash back, creating one more step of work to get the payout. Prior I felt like the app was trying to help me get cash back, and the updated process makes me feel like they don’t want me to get my cash by making more work. A little mistrust now, but still like the cash back concept.
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