Very disappointing experience
Disappointing experience with Freakins. I ordered jeans based on their size chart exchanged once due to poor fit and the second size also did not fit. Despite this my return was refused under policy and customer service was unhelpful.
For a recognised Indian brand this level of service is unacceptable. Thank you Freakins for teaching me that once you take a customer’s money support no longer matters. I lost my money and trust. Will not purchase again.
For a recognised Indian brand this level of service is unacceptable. Thank you Freakins for teaching me that once you take a customer’s money support no longer matters. I lost my money and trust. Will not purchase again.
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Scam
They are running a scam, selling cheap quality products at high prices and when you buy them they won’t even let you to return it only exchange, even thou they have explicitly written in the description 7-day return/exchange. But in the policy they have written that return/exchange on selected products just so you cannot sue them in court but you won’t know beforehand which products are they talking about. So it’s best to avoid this site, I’ve been scammed already.
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Worst experience ever
The product dosent match what they show in the photo and the quality of the cloth is too worst
Bad experience
Very bad experience plz don’t buy anything from them
Regarding PAYMENT options
THERE MUST BE a cash on delivery option in THE BILLING SECTION. Rest everything is okay.
Pathetic service “never buy with this brand “ money wasted
Website is not working, Never buy the product waste of money and time, no support given for return the product , customer service is not good, money stolen n if we dont want the product forcefully we have to took that product if soze issue or not like the product
Worst experience ever, do not buy from Freakins
I’ve been trying to return my order, but the pickup has failed multiple times because the executive keeps falsely marking “Customer Not Reachable” without even contacting me.
In one instance, I proactively called the assigned executive who was assigned my pickup on the app and he clearly said he doesn’t handle pickups in my area, yet he still updated the status as “customer not reachable.” This morning, the same thing happened again, and now the pickup has been cancelled for the third time.
I’ve stayed home all day, kept my phone on full network, and done everything on my end, yet I’m being penalized due to repeated service failures.
This is extremely frustrating and unprofessional. Customers shouldn’t lose their return eligibility because of poor logistics management. Please fix your pickup process and ensure accountability, I would rather suggest change your delivery partner.
In one instance, I proactively called the assigned executive who was assigned my pickup on the app and he clearly said he doesn’t handle pickups in my area, yet he still updated the status as “customer not reachable.” This morning, the same thing happened again, and now the pickup has been cancelled for the third time.
I’ve stayed home all day, kept my phone on full network, and done everything on my end, yet I’m being penalized due to repeated service failures.
This is extremely frustrating and unprofessional. Customers shouldn’t lose their return eligibility because of poor logistics management. Please fix your pickup process and ensure accountability, I would rather suggest change your delivery partner.
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Don’t buy anything from freakins
This review is not on the app but on the customer care and management they have good collection of jeans which inspired me to buy from this brand but hear me out they have the worst customer care support they don’t answer your call it took me 2 days of continuous calling to reach them and once you order any thing it will never come to you in time it will delayed and delayed so buy at your own risk or buy from myntra for better service but I don’t know about quality
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Never again
Got the worst product. Worst customer service. And quality is laughable
Pathetic App
Worse worse worse application.
Misleading and Scam brand
Horrible experience!!!! Misleading brand!!!
I purchased an item in the sale and the jeans doesnt fit me so I wanted to exchange it but the exhange section is showing that jeans is completely out of stock in all the sizes!! But on the website it is showing it is available so freakins is literally misleading and not letting me exchange the product and since 4 days its showing out of stock allthough in reality it is in stock! My friend placed an order for the same jeans after 2 days and she ordered 2 pair of jeans and it got placed successfully meaning the brand is lying to us!!!!!!!
I have been emailing them but in response they are giving me system generated replies what the hell???
Take an action asap! Stop misleading in the name of sale!!
I purchased an item in the sale and the jeans doesnt fit me so I wanted to exchange it but the exhange section is showing that jeans is completely out of stock in all the sizes!! But on the website it is showing it is available so freakins is literally misleading and not letting me exchange the product and since 4 days its showing out of stock allthough in reality it is in stock! My friend placed an order for the same jeans after 2 days and she ordered 2 pair of jeans and it got placed successfully meaning the brand is lying to us!!!!!!!
I have been emailing them but in response they are giving me system generated replies what the hell???
Take an action asap! Stop misleading in the name of sale!!
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Disappointing Experience
I'm really disappointed with my recent purchase. They have a great collection of clothes, but the sizing is completely off. I ordered my usual size, but everything I got was too big and lengthy. It's like they sell clothes that are the opposite of what they show on their website.
To make matters worse, the return and refund process was a nightmare. I tried to initiate a return, but it was a hassle, and I wasn't able to get a refund. The whole experience was terrible, and I wouldn't recommend this brand to anyone.
*Advice:* If you're considering buying from this brand, be prepared for sizing issues and a potentially frustrating return process. Maybe try contacting their customer service before ordering to see if they can provide more accurate sizing information
To make matters worse, the return and refund process was a nightmare. I tried to initiate a return, but it was a hassle, and I wasn't able to get a refund. The whole experience was terrible, and I wouldn't recommend this brand to anyone.
*Advice:* If you're considering buying from this brand, be prepared for sizing issues and a potentially frustrating return process. Maybe try contacting their customer service before ordering to see if they can provide more accurate sizing information
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Slow app but good products
Slow app but good products
Bad
I ordered for the first and last time from here I received totally different color and there is no helpline number neither to exchange the product size is not available. Waste of money
Worst
The worst app. Unable to load more products. Chios for return or refund. App does not load. If it’s not working for the owner then why is he even here on this platform?? It is just too much.
Worst App
You can return things with only specific ranges and guess what not even an actual refund, you'll get a gift card which can only be used through their application only. Make your products more available to apply these stupid refund rules. What if i don't like any of your products except the one i ordered?
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Disgusting behaviour
Don’t even want to give single star . My experience was horrible with freakins
Customer care is non existent
What will Just marketing your products and having a wide range is gonna help if you cannot even satisfy your customers with appropriate information that they might need regarding their orders.
Ordered a shirt : 4th Feb
No information about it whatsoever
Tried contacting but nothing
Called the customer support : 11th Feb
Only now that i have myself called them up am i getting to know that “the whole stock of my order is damaged so they are cancelling and issuing a refund.”
Today : 19th Feb
Still no information on refund, called them again and i get to know that the refund will yet take 3-4 days since it was cancelled on their part.
Isse ghatiya customer support ho hi nahi sakta bhai.
Ordered a shirt : 4th Feb
No information about it whatsoever
Tried contacting but nothing
Called the customer support : 11th Feb
Only now that i have myself called them up am i getting to know that “the whole stock of my order is damaged so they are cancelling and issuing a refund.”
Today : 19th Feb
Still no information on refund, called them again and i get to know that the refund will yet take 3-4 days since it was cancelled on their part.
Isse ghatiya customer support ho hi nahi sakta bhai.
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Frauds
Sent wrong item and it had a dirty chocolate wrapper inside and of course it came without the tags. Now they are unreachable via phone, email, app, Whatsapp. Disgusting frauds.
Fraud
The order got auto cancelled, they haven’t initiated the refund even after a month. Customer care is not responding via chat, phone or email. Try not to get scammed.
