Freedom Leisure Reviews: Is It Legit?

Customer Experience

Positive experience9.3% of reviews
Neutral6.7% of reviews
Negative experience84.0% of reviews

~ Based on 150 written reviews from the US App Store.

What users say about Freedom Leisure

Is Freedom Leisure Safe?

Not enough ratings yet to assess Freedom Leisure.

Is Freedom Leisure Legit?

Freedom Leisure appears to be a legitimate app. AppsHunter Legitimacy Score for Freedom Leisure is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nothing works

For two days this week I have come to do the my ride studio instructor lead spin sessions as per the timetable online. The first day I reported that it was out of sync and now two days later it is still out of sync. And it was the manager who knew two days ago.

Add to this the fact that the turnstiles and the scan access to the gym also do not work.

I pay my subscriptions fully and on time and yet it seems Stafford cannot provide the promised service for which I have paid.

The subscription is not cheap and is at a premium for the swimming pool. We should get the service which we pay for.
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Littlehampton wave site useless

Been unable to book or see classes for weeks. No hope in sight to fix???

Unstable

Your app has stopped working with NordVPN. Do you ever test before making updates?

Useless app

App does not even allow a login, what is even the point of the app if you cannot login! If you are going to do an update of the app, at least sort out the basics! Pointless app

Cinderford pool

The staff are pleasant and welcoming and the water is clean. Everything else is disgusting. The changing rooms have not been updated since the early 80’s. The toilet doors are just about holding onto their hinges
The walls are peeling with blisters showing rust and grime, not a place you would call hygienic.
I go there to swim as no choice, but feel saddened that Cinderford swimming pool is as bad as the town, decaying with no one caring.
I just wish I had a choice to go elsewhere but Cinderford is my home town and so I close my eyes as I enter the war zone of a car park which sits amongst the decaying buildings around it
I swim, I leave as quick as I can
Awful awful place
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Rubbish app

My App doesn’t work I have to call the centre to make a booking. It really does need sorting. I got so frustrated installing it and deleting it trying to fix it. I thought that’s it I’m cancelling my membership.

swim

like itttttt!!

Not working

I’ve been on the app for over an hour to book my class, kept saying ‘service unreachable’ ‘try again’ I eventually phoned up & the class was then full! Maybe booking each class, in their own time would work better if the system crashes with every class booking at the same time!

Appalling

Unable to log in as keeps saying ‘Service Unreachable’. When are you going to fix this? The issues are ongoing and have been for more than 2 years! Doesn’t anyone ever try the app before releasing it?

Useless

Not able to log in re-register or ask for a new password. Service is persistently unavailable. Have to use the web site

Won’t work

It won’t let me scan my card and is being very annoying

Height of incompetence

downloaded the app, tried to register, entered all the details, 0 to pay. Great! Right? No! There is a confirm button below this which does not work. This app has been prepared by fools who have not tried to use it. Utter Waste of Braintree Council's money.

Login requested constantly

Why do i constantly have to login every time i open the app and want to book something? Antiquated, time wasting.

Options

Clear, user friendly app however no option to book courts ie badminton

Does not work

The course hub does not load. I have called and emailed my centre repeatedly but nothing gets sorted as no one knows what to

Payment is impossible via this app 🤦‍♀️

As above

Very difficult to use

Very difficult to use and crashes continuously.

Swimming pool

Lovely pool lovely and clean

App doesnt work

Logs me out everytime tries to charge for included classes absolute rubbish app

Absolutely useless

Welcome to the eternal wheel of death. Trying to book ahead on this app is a complete nightmare. Wealden repeatedly claim to have fixed this but it never improves.