Useless
Not able to log in re-register or ask for a new password. Service is persistently unavailable. Have to use the web site
Won’t work
It won’t let me scan my card and is being very annoying
Height of incompetence
downloaded the app, tried to register, entered all the details, 0 to pay. Great! Right? No! There is a confirm button below this which does not work. This app has been prepared by fools who have not tried to use it. Utter Waste of Braintree Council's money.
Login requested constantly
Why do i constantly have to login every time i open the app and want to book something? Antiquated, time wasting.
Options
Clear, user friendly app however no option to book courts ie badminton
Does not work
The course hub does not load. I have called and emailed my centre repeatedly but nothing gets sorted as no one knows what to
Payment is impossible via this app 🤦♀️
As above
Very difficult to use
Very difficult to use and crashes continuously.
Swimming pool
Lovely pool lovely and clean
App doesnt work
Logs me out everytime tries to charge for included classes absolute rubbish app
Absolutely useless
Welcome to the eternal wheel of death. Trying to book ahead on this app is a complete nightmare. Wealden repeatedly claim to have fixed this but it never improves.
Glitch Filled & Useless
I have been a member at Guildford Spectrum for approaching 10 years and I love the leisure centre; however the App and technology surrounding it are abysmal. I’m supposed to be able to book classes two weeks in advance but EVERY time I log onto the app (it never remembers me) I am told it’s too soon to book. If I then log out and back in, manually inputting in all details I can sometimes book the busy classes I want to attend. In these days of super advanced computing power and AI it seems that Freedom Leisure have employed a team of chimpanzees to run their software!
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App cannot cope with extra users
Since our classes have changed to 645am booking the app and website cannot cope with the volume of people on, as this is also the time when the leisure centre staff are using the system. (Used to be 6am booking) Please can you look into this and increase your server capacity so we can use the app to its full potential.
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Regular Payment 403 errors
I regularly experience errors when trying to pay. By the time it works my class slot has been released and taken by someone else.
While I’m here, this is such an unloved UX. For example, why don’t you get to select the gym / provider you want ( the favourites) by clicking the currently selected provider and selecting there rather than navigating back through the app to change selection? Why not notification to say you lost your booking because you didn’t pay? (Ahem) Such basic UX points. This could be really good.
While I’m here, this is such an unloved UX. For example, why don’t you get to select the gym / provider you want ( the favourites) by clicking the currently selected provider and selecting there rather than navigating back through the app to change selection? Why not notification to say you lost your booking because you didn’t pay? (Ahem) Such basic UX points. This could be really good.
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Unreliability
This app is so temperamental. I downloaded it to make it easier to book classes. There are too many occasions where it is just not accessible. Early mornings are a nightmare again.
Account
I try to make an account and it loops back to the crest account screen
Why I like it
I love all the clubs there
Notifications do not work
I never get notified of spaces in classes. This app is poor. Unfortunately the website is not much better
It’s 2026, get real
For £58 a month you’d expect a functioning application. I face constant login issues (despite the credentials working on the desktop and browser), the UI is outdated and the navigation clunky.
Can’t book
The worst app. Simply unable to book, which should be the main feature of it! Both me and my partner just keep getting “payment failed” messages
