App failed resulting in me having to replace my sensor 2 days after replacing it.
Typically I have not had too many issues with this app, however I recently replaced my sensor and then the app crashed a few days later. I tried all the suggested options (restart phone, shut off and turn on Bluetooth, etc..) nothing worked and now I had to download the new Libre app and replace my almost brand new sensor.
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Signal loss 99% of the time
- it keeps loosing signal when 6-12” of the sensor
- needs to run in the background and not kill your battery
- be able to touch the home graph at any point and show the result at that time.
- colors in dark mode are so meh
- the alarm is SO annoying. Yes, needs to grab attention but you guys couldn’t pick something that doesn’t make people want to be rather hypoglycemic than hear this over and over again?
- needs to run in the background and not kill your battery
- be able to touch the home graph at any point and show the result at that time.
- colors in dark mode are so meh
- the alarm is SO annoying. Yes, needs to grab attention but you guys couldn’t pick something that doesn’t make people want to be rather hypoglycemic than hear this over and over again?
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Horrible and glitchy as all he!!
The current problem (of many) is the supposedly known “ transition” glitch where the app constantly tells you (each time you use the app) that it needs an update. But when it goes to the App Store, it doesn’t have a new update available. Soft resets, hard resets, and other fixes have not worked. I’m changing health plans just to get Dexcom.
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update sucks
The latest update was not an improvement. Trying to enter data is difficult. Must leave app and come back in to continue adding info. (between carbs, insulin etc.
App needs work
The app constantly losses signal. I have received so many notifications saying to update and I have and now I keep getting the notification. I’m tired of this app.
Last 3 sensors defective
And the ones before that were inaccurate
25% fail
Elizabeth Holmes made a better health product. At least 25% percent of the sensors fail or give false critical alarms.
Updates
The system notifies me to do an update. When clicking on the update button it takes me to the App Store. I hit open and just puts me back into the monitoring system no update can be done
Mostly Love
Having a constant glucose monitor has really changed the game for my diabetic care. I feel like I understand. My baby is better than I ever have before. My only frustrations are that I get quite a few false low readings. It is a little frustrating being woken up multiple times night because if I just sleep in an improper position and compress, the sensor accidentally, it thinks I have dangerously low blood sugar. I wish there was a way the sensor could decipher what is a real low and what is just a compression.
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Frustrated with it
Pros: easy to use, and painless to put on and while annoying the alarm is probably meant to be.
Cons: It frequently has reading errors even when it’s right next to the phone. I can’t leave the room without my phone or it loses signal. It falls off easier than you think.
Cons: It frequently has reading errors even when it’s right next to the phone. I can’t leave the room without my phone or it loses signal. It falls off easier than you think.
Alarm
Alarm is a little loud.
Very Annu
Can’t update, the Apple Store will only let me open, no where to update but frequently displays a critical update screen.
Bad App
This app is absolutely terrible. It loses signal constantly.
Frustrating
This app has had so many errors. Keeps losing the signal no matter what I do to fix it. I wasted one monitor because it would not connect. Should make life easier. I prefer the other version.
Piece of trash
Just wasted over
$600 on sensors for a app that doesn’t even work. Are you going to refund me abbot ?!
$600 on sensors for a app that doesn’t even work. Are you going to refund me abbot ?!
Life changing App
Excellent and provides data for better glucose control and meal choices. So much better than sticking yourself multiple times a day. Wish the current version was iWatch compatible.
Terrible App Experience
I'm a first-time caregiver managing glucose monitoring for a family member, and this has bee one of the most frustrating tech support experiences I've had.
The app itself: The older FreeStyle Libre 3 iOS app is unstable - I experienced frequent sensor disconnections that took 30+ minutes to reconnect each time. For a tool meant to tra a serious medical condition in real time, that kind of unreliability is unacceptable. When I ask about upgrading to the newer app version, I learned there's no way to transfer an active sens or its data to the new app I-you're forced to waste the remaining days left on a sensor (mine had 12 days left and buy a brand new one just to use the improved version. Why is the outdated, buggy app still being offered to new users at all if a better one exists?
Customer support: Getting help required re-explaining caregiver and patient information multiple times despite having provided it already. After going through a lengthy troubleshooti process - including submitting screenshots - the agent closed out my case by claiming the records showed the sensor was "being used on a pet" and therefore unsupported, directing me elsewhere instead of resolving the actual issue. This felt like a dismissive excuse rather than genuine support.
Between the connectivity problems, the lack of any reasonable upgrade/transfer path, and a support interaction that ended in a bizarre non-answer, I can't recommend this product or its support experience to other caregivers. Abbott needs to do better.
The app itself: The older FreeStyle Libre 3 iOS app is unstable - I experienced frequent sensor disconnections that took 30+ minutes to reconnect each time. For a tool meant to tra a serious medical condition in real time, that kind of unreliability is unacceptable. When I ask about upgrading to the newer app version, I learned there's no way to transfer an active sens or its data to the new app I-you're forced to waste the remaining days left on a sensor (mine had 12 days left and buy a brand new one just to use the improved version. Why is the outdated, buggy app still being offered to new users at all if a better one exists?
Customer support: Getting help required re-explaining caregiver and patient information multiple times despite having provided it already. After going through a lengthy troubleshooti process - including submitting screenshots - the agent closed out my case by claiming the records showed the sensor was "being used on a pet" and therefore unsupported, directing me elsewhere instead of resolving the actual issue. This felt like a dismissive excuse rather than genuine support.
Between the connectivity problems, the lack of any reasonable upgrade/transfer path, and a support interaction that ended in a bizarre non-answer, I can't recommend this product or its support experience to other caregivers. Abbott needs to do better.
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Sensor reliability
When it works, it is wonderful. Most often your sensor will end earlier than it is supposed to or you will get a sensor that has no glue so the minute you put it on it falls off. I spend time nearly every month with no monitor and I cannot go get Moore because the insurance won’t approve it when you call it takes forever to get someone to finally say we’ll take care of it and they push back like they don’t wanna warranty their equipment.
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Good product
Helps a lot. Better than poking every day
Montaron
Ana1957Omar
