Use the regular Libre App
This app is no where as good as the regular Libre App. A lot of features from the original app are missing from this app. I don’t recommend this version
Great device, unresponsive app
Summary:
The app is far too slow/unresponsive (in terms of loading reports or logging carbs/boluses), but otherwise I think it's pretty good. I would never switch because I like how small the 3+ is.
Inaccurate readings aren't a big problem for me, though it does happen, but Abbott replaces faulty sensors for free. And the alarms are fine, they can be silenced and your phone will still vibrate.
I can think of a few QoL updates/features I'd love, but making the app more responsive is the single most important thing I want.
In depth:
If the various reporting features of this app loaded in a reasonable time, I'd be so happy with it. But it is so slow that I check my reports infrequently. It is painful. Checking my time-in-range reports, my daily averages, my GMI - they take ages to load. That's not great, but the worst is when I try and log some carbs or an insulin shot. I tap the button to add a note and will have to wait 30 seconds before the app responds, IF it responds. I'll sometimes have to tap the button multiple times before it does anything, waiting 30-60 seconds after each tap, which means it could take me 3-5 minutes to actually add a note that says I took 2 units of insulin or ate 30g of carbs. That's a big, big pain point for me. It's a task that should be completed in 3-5 seconds, not minutes.
Sometimes the readings are inaccurate, it happens. Abbott is good about replacing faulty sensors for free, and I've been wearing the 3+ for a year and have to say it doesn't happen enough for me to be frustrated by it. Inaccurate readings are a bigger problem when I am eating high sugar, high fat foods regularly (not normal for me). Otherwise, it's pretty trustworthy.
The alarms are loud, yes. The point is to prevent you from entering a diabetic coma, so it makes sense. You can silence the audio for up to 6 hours at a time, and your phone will still vibrate to notify you if you cross a threshold.
The app is far too slow/unresponsive (in terms of loading reports or logging carbs/boluses), but otherwise I think it's pretty good. I would never switch because I like how small the 3+ is.
Inaccurate readings aren't a big problem for me, though it does happen, but Abbott replaces faulty sensors for free. And the alarms are fine, they can be silenced and your phone will still vibrate.
I can think of a few QoL updates/features I'd love, but making the app more responsive is the single most important thing I want.
In depth:
If the various reporting features of this app loaded in a reasonable time, I'd be so happy with it. But it is so slow that I check my reports infrequently. It is painful. Checking my time-in-range reports, my daily averages, my GMI - they take ages to load. That's not great, but the worst is when I try and log some carbs or an insulin shot. I tap the button to add a note and will have to wait 30 seconds before the app responds, IF it responds. I'll sometimes have to tap the button multiple times before it does anything, waiting 30-60 seconds after each tap, which means it could take me 3-5 minutes to actually add a note that says I took 2 units of insulin or ate 30g of carbs. That's a big, big pain point for me. It's a task that should be completed in 3-5 seconds, not minutes.
Sometimes the readings are inaccurate, it happens. Abbott is good about replacing faulty sensors for free, and I've been wearing the 3+ for a year and have to say it doesn't happen enough for me to be frustrated by it. Inaccurate readings are a bigger problem when I am eating high sugar, high fat foods regularly (not normal for me). Otherwise, it's pretty trustworthy.
The alarms are loud, yes. The point is to prevent you from entering a diabetic coma, so it makes sense. You can silence the audio for up to 6 hours at a time, and your phone will still vibrate to notify you if you cross a threshold.
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Buggy
Doesn’t work, password issues. Slow customer service, poor sync to cloud. Was instructed to delete and reinstall all to allow a caregiver to use the app, which required a brand new sensor. Not planning to use long term due to usability issues and loud beeps.
Kinda sucks
Randomly logged me out, the password I know is correct stopped working, password reset email thing isn’t working, the connections suddenly got a warning and wouldn’t let me open the tab, etc
Worst product management and user experience of any iPhone app
I was excited to go to the new version thinking they would have new feature rich capabilities. Instead, it was like going backwards three years. It’s back to having to reinstall the app every night if we’re going to bed because all night. They finally fix this in the previous version and made it where you could silence the alarm because the sensors are erroneously off at Knight with a low glucose I haven’t figured out a way to turn it off. So you’re either up all night with the low glucose alarm rolling off or do you have to reinstall and reinstall the app every day. The daily install process is worse than the old one. They don’t even give you an option to sign on, you have to go through the processes as if you don’t have a logon. Clearly, the product team is isolated from actual users of the product, and learning from all the years I’ve already spent developing in this products, please. Epic fail.
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Always gives replace sensor
Though it detects my readings every minute it gives an alarm to replace my sensor. At night I have to disable the notifications. Very annoying
What’s wrong with the author’s mind
Swiping out the app causes a critical alert. The author must be out of their mind. This is beyond annoying.
Confused.
I have the app. There are several issues to unpack here.
1. The app is a bit pointless, since I can either use it, OR the handheld reader, BUT NOT BOTH. (I *used* be able to use both; why did you change it?) I choose the reader because my endocrinologist asks for it during appointments, but I don’t feel comfortable giving ANYONE my unlocked phone.
2. I got an email about “wonderful new features in the app”, which—per the above—I cannot use. Furthermore, “The “Insights” icon isn’t IN my app, so it isn’t available to me even if iCOULD use the.
You guys got some ‘splaining to do—I would actually prefer a functional app.
1. The app is a bit pointless, since I can either use it, OR the handheld reader, BUT NOT BOTH. (I *used* be able to use both; why did you change it?) I choose the reader because my endocrinologist asks for it during appointments, but I don’t feel comfortable giving ANYONE my unlocked phone.
2. I got an email about “wonderful new features in the app”, which—per the above—I cannot use. Furthermore, “The “Insights” icon isn’t IN my app, so it isn’t available to me even if iCOULD use the.
You guys got some ‘splaining to do—I would actually prefer a functional app.
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I’d give 0 *’s if I could
I went 2 weeks without CGMs due to an unexpected formulary change. Made the mistake of syncing my new sensor with the Tandem Slim X2 before scanning it in this app, and now I there’s apparently no way of correcting the readings—very risky for those of us whose pumps make automatic adjustments.
When I tried to troubleshoot on the Abbot website, the chat bot repeatedly told me to enter my 10 digit phone number without punctuation, even though I’d done so 3 times already.
Speaking as someone who has worked with AI and chatbots before, the Abbot Freestyle 3 is not ready for primetime. There’s no room for normal human variation or error. I’m used to being a helpless cash cow for the American insurance and pharmaceutical industries, but this is a new low. Looks like I’m $h!t out of luck for at least the next 2 weeks until my sensor expires.
When I tried to troubleshoot on the Abbot website, the chat bot repeatedly told me to enter my 10 digit phone number without punctuation, even though I’d done so 3 times already.
Speaking as someone who has worked with AI and chatbots before, the Abbot Freestyle 3 is not ready for primetime. There’s no room for normal human variation or error. I’m used to being a helpless cash cow for the American insurance and pharmaceutical industries, but this is a new low. Looks like I’m $h!t out of luck for at least the next 2 weeks until my sensor expires.
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Mi sensor
No me funciona la aplicación
Critical Replace Sensor Alert
This alert is annoying and it appears that there is no solution from the Abbot app team to resolve. I would hate to uninstall the app and lose 4 months of useful data. Since this problem has been going on for years you would think that they would have fixed this bug.
Total waste of time and effort.
Total waste of time and effort.
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Terrible
This app is so badly written that it forces the user to go through far too many hoops to get it working. I applied a new Center seven days ago when a day it had lost contact. Nothing would bring it back, so I ditched the sensor and tried another more or less the same thing happened within 48 hours. I put in a third center, only for it to lose signal again. This time I deleted the app (even though that means deleting all the data) to try to get a connection. The app insisted my password was wrong so after then get a new password I know I’m back in the position that the sensor I put on is apparently connected to an old app and neural so I’m ditching a fourth sensor long before it’s dead zone. Do not not not get this app or by their senses there must be a better firm out there and I’ll start looking for it.
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Nice and helpful
I would give this more stars if the app would also install on my Apple Watch so I can see my levels there too.
Really Abbott
You would think that after three different apps built by your team that this app would be the best, but that is extremely extremely not true. This app has cachet problems and doesn’t recognize when a new sensor is installed. Causing the app to continually alarm that the sensor needs replaced, even after the new sensor has been placed and has been scanned. This software is junk. It only works when it wants.
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Interface
Although this is not the newest app, it’s interface. It’s much clear and easy to understand and read. The new app interface is not that user friendly.
Sensor
Sensor loses connection easily and this time I tried turning off and on my phone, Bluetooth, etc….what do i do? I can’t keep putting on a new sensor every time this happens!
Why
I just don’t understand why you wouldn’t allow people to modify the alarm. It’s obvious from all the negative reviews that most people have an issue with it, and it’s something that would be sooo easy to fix. Give us volume adjustment. Give us vibrate. Give us anything.
I don’t need a notification alarm if the app is already open and I’m staring at the screen. Very annoying app
I don’t need a notification alarm if the app is already open and I’m staring at the screen. Very annoying app
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DO NOT PURCHASE
After five days, monitor reads replace contacted customer service saying that it needed the serial number of which nobody said we need to keep it after throwing away box. The app does not hold any information. It’s a waste of $100.
Alarm
Please fix the alarms for the low blood sugar or just make it to where they only beep once and to where they don’t interrupt other things that are Bluetooth PLEASE I CANT KEEP GETTING WOKEN UP IN THE MIDDLE OF MY SLEEP 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Glitches constantly
Well, my first problem is showing extremely low level levels only to check with a fingerprint to realize it’s not
Keeps reminding me to add a new sensor after I’ve already Added a new sensor, annoying alerts
Keeps reminding me to add a new sensor after I’ve already Added a new sensor, annoying alerts
