Signal loss
For a couple of sensors I’ve had the sensor not updating until I put my iPhone up to the CGM itself. Of If I just open the app there no update. After I have updated it and closed my phone and then reopen after a short while I have to put the phone up against the sensor to update the readings. This has happen for 2 out of the last 4 sensors I’ve used
I’ve done a LOT of troubleshooting but once it starts to happen I have to put up with it until I change the sensor. The huge drawback is no alarms are available once this issue starts occurring and it’s not continually communicating with the sensor.
I’ve done a LOT of troubleshooting but once it starts to happen I have to put up with it until I change the sensor. The huge drawback is no alarms are available once this issue starts occurring and it’s not continually communicating with the sensor.
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Response from developer
Thanks for letting us know. We appreciate the feedback. We'll need more information to help with this issue, so please contact Customer Support at (1800 801 478).
Granular data needs IMPROVEMENT
Edited. I gave up on Libre; far too frustrating to use the app. Switched to a different brand (Ottai). Their app is better and sensors are cheaper too. I get the impression that Libre are coasting- lots of stock responses in the reviews (“thank you for the suggestion we continue to improve the app” blah blah), yet no apparent improvements. Hence trying a different brand.
Sensor is good. As other recent reviews suggest (repeatedly), the data presentation in the App itself is mediocre at best.
The graph homogenises the data far too much. The alarms work, but when acted upon and glucose levels are corrected, the alarm event is usually erased from view.
The time axis on the graph is too broad, leaving you guessing what time period you’re looking at, unless you keep adding manual notes just to highlight things. Graph should have a cursor or interactive option to access detailed information.
Overall the key function of managing glucose works, (top marks), but the rest of the interface is sadly lacking and could (easily ?) offer much better management options.
Sensor is good. As other recent reviews suggest (repeatedly), the data presentation in the App itself is mediocre at best.
The graph homogenises the data far too much. The alarms work, but when acted upon and glucose levels are corrected, the alarm event is usually erased from view.
The time axis on the graph is too broad, leaving you guessing what time period you’re looking at, unless you keep adding manual notes just to highlight things. Graph should have a cursor or interactive option to access detailed information.
Overall the key function of managing glucose works, (top marks), but the rest of the interface is sadly lacking and could (easily ?) offer much better management options.
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Response from developer
Thanks for your comment and for the suggestion. We are continuing to improve the app and we will look in to this.
Flaw in software
Don’t get me wrong, the product is great and has literally saved my life more than once in the past weeks. What I have found is when the software triggers an alarm I.e. low glucose, I have found the sensor / software comms often goes into error. This has two outcomes, firstly you panic and almost overdose on glucose; secondly the sensor starts functioning again after 10 minutes and shows an average which has deleted the recording of the alarm. The recording of the alarms are vital when it comes time for medical reviews and the adjusted average shows the disparity between reality and conceived average.
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Response from developer
Thanks for the suggestion. We are continuing to improve the app and we will look in to this.
Great Tech But Mediocre App
The technology in the patch is truly amazing but the app is mediocre at best. The app should be better using the data it collects to help diabetics control their blood glucose levels. The daily graphs are hopeless. We should be able to get a landscape view of the graph with the ability to scroll and zoom to get a more accurate view of the information. Given the data passed to the app, why is there not an option to download it in something like a CSV format for more detailed analysis. Instead of having to reach for the smartphone all the time, why not take advantage of the Apple Watch as a truly convenient method of viewing current blood glucose levels. Please support diabetic patients better by providing an app that takes full advantage of the patch data. Apps nowadays could easily provide all of the above functionality.
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Response from developer
Thanks for the suggestion. We are continuing to improve the app and we will look in to this.
Glitchy and appalling customer service
My endocrinologist recently managed to get me to try these. I was apprehensive but thought I’d go for it because they sounded liberating and accessible. I should have known, though, if it sounds too good to be true…
I kept getting signal loss notifications, even when the phone is in my hand. I tried to troubleshoot with whatever recommendations were provided online to no avail. I finally contacted the company and the rep on the phone was shocking. She told me this was not their problem but mine, they are aware there’s a problem with the sensors not being compatible with iOS devices but that’s not their problem and that I should do my research. I asked if they had made this information available, and she said no but it will be made available sometime in the future. I then pointed out that if I had done my research as she’d said, this information would still be missing and therefore they’re misleading people into buying a product that isn’t doing what they’re promising. She said that’s not her problem, the sensors don’t work with Apple devices. She said I should get a new phone if I wanted to keep using their sensors, I said I was on the latest model and the app was updated as well, so what does “new phone” mean? Once again, she points out that it’s not her problem. I said I’d spent a lot of money on sensors that aren’t working and that I had used up my last sensor and will not be using their products in future. She said she will post me 1 replacement sensor and I better not call again as they don’t give freebies. I said What’s the point of sending me a sensor if it won’t work, She said she’s being kind and sending me a reader as well at no cost. I told her it’s of no use to me as I don’t want to use these products in the future especially if they come with such services, she said that’s a good idea and hung up. It says a lot about the company and its products if its employees behave this way.
I kept getting signal loss notifications, even when the phone is in my hand. I tried to troubleshoot with whatever recommendations were provided online to no avail. I finally contacted the company and the rep on the phone was shocking. She told me this was not their problem but mine, they are aware there’s a problem with the sensors not being compatible with iOS devices but that’s not their problem and that I should do my research. I asked if they had made this information available, and she said no but it will be made available sometime in the future. I then pointed out that if I had done my research as she’d said, this information would still be missing and therefore they’re misleading people into buying a product that isn’t doing what they’re promising. She said that’s not her problem, the sensors don’t work with Apple devices. She said I should get a new phone if I wanted to keep using their sensors, I said I was on the latest model and the app was updated as well, so what does “new phone” mean? Once again, she points out that it’s not her problem. I said I’d spent a lot of money on sensors that aren’t working and that I had used up my last sensor and will not be using their products in future. She said she will post me 1 replacement sensor and I better not call again as they don’t give freebies. I said What’s the point of sending me a sensor if it won’t work, She said she’s being kind and sending me a reader as well at no cost. I told her it’s of no use to me as I don’t want to use these products in the future especially if they come with such services, she said that’s a good idea and hung up. It says a lot about the company and its products if its employees behave this way.
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Response from developer
We'd like to follow up with you. If you'd like a member of our team to reach out, please send your contact information along with your review to adc-cs.au@abbott.com email, and we will be in touch directly. Thank you! .
