trash
don’t buy into them. customer service is absolutely horrible, cannot get through to anyone. app does not work, haven’t been able to get my insurance card which resulted in having to pay out of pocket at my dentist appointments WHEN THAT SHOULD ALREADY BE COVERED. a complete waste of money and time and the horrible reviews also speak for itself.
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Horrible website
I was told by the person that help me find a good health plan said this company was great. Well so far I can’t even get online to view my claims. When I click on one choice it says I don’t have medical benefits.
Don’t get this insurance!
Don’t get this insurance!
Horrible
App provides no help, is hard to navigate and the health coverage is TERRIBLE.
unreliable insurer
I chose Friday because they were the cheapest insurance but that usually doesn’t end well. For one thing, that cheap policy went up a lot. And for a company founded by tech professionals their system doesn’t seem to do notifications. i just found out by chance browsing my account and seeing a denied claim that my policy was terminated two months ago due to non payment of a bill that also was never sent to me. and yet they’re still billing for every new month without actually sending me a bill. This might get rectified by my state health exchange but in the meantime I have been unknowingly uninsured.
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The worst company ever
This company suddenly stopped my insurance and I found big bills coming to my mail, they should close the weak company.
Waste of time
Is this a real insurance company? This App does not work. I’ve payed for the entire year and still getting back billed. App shows nothing, can’t get my ID card, nothing on this App works!
Super Frustrating Using This App
I have to do a séance to conjure a more powerful being to get this terribly unsupported app to load.
The app don’t even work
Open up the app and just get the logo 😂 can’t even see my coverage what a joke!
Needs Improvements About Dr Offices
I think it’s works alright, but when it comes to looking for physicians near me it’s not completely accurate. There’s some doctors that say they’re a few miles down the road, but when googling they’re actually a few hours away
Links don’t even work
Very poor app, the worst one I have to use and probably most important. Contact info isn’t even linked. Makes me nervous.
What a useless app
Honestly one of the most useless apps I’ve ever used.
Payments
Always issues with either the mobile app, online portal, phone line to make payments. This needs to be fixed. Tried to call Crew Care and when following the prompts it don’t work. Fridays have to do better at this system.
Terrible non functional app
Considering Friday Health was created by two technology professionals you would think they would have technology that actually works. Their app is window dressing as it does virtually nothing. Two months in a row now I’ve had to call in and wait for a call back to pay our bill. Their card API was broken this week. Then the app won’t save payment methods which is the only way to pay online. Even after calling in and setting up autopay on a credit card, the app doesn’t display anything that the back office systems save… so yes, window dressing.
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Barely an app
In most of the tabs in the app it will open a web browser on safari instead of something functioning within the app itself. If your app is opening a web browser- then why am I using the app? I could just save the space on my phone and use my web browser on its own. Can’t make or save payment in the app so it’s basically useless.
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Terrible app for an awful company
Often will hang while logging in, crash-prone, and still won’t display member ID cards or plan information, Customer support doesn’t care, if you can even reach them.
Unable to make payment
Unable to save payment method or make a payment through the app. Never been a problem until this premium.
Horrible company
They cancel your insurance and promise you a refund for 9 months and then all of a sudden in December after receiving nothing they say I was sent 19$ back in April. Also their customer service has always been rude.
Non functioning app
This app does not allow me to make payments, or look at anything on there for that matter.
It’s broken, no use for it.
It’s broken, no use for it.
Simple but effective
The mobile app is simple but gives me everything I need. I’m able to see my ID card, claims and search for a provider all from my phone.
Not satisfied
Always having trouble to sign in
