Sign in to my Frontstep’s account
Unable to not gain access to my account for nearly a month now and I went to my community office for help twice .She was unable to access my account on my phone.She has put a ticket in for to get this fixed . nothing has been fixed yet.
Not Good zero stars.
The worst. Can’t pay fees. Doesn’t let me log in. Tried re-register and I still can’t pay HOA. Junky.
Can’t make a payment
I’m overseas and overwhelmed. Haven’t been able to make my HOA payment. No support from the Vintage Group HOA either. They don’t even provide me with my account number. No responses from FRONTSTEPS technical dept after multiple attempts. Sucks!!!
Stuck on loading screen
Can’t even pay my fees now they are gonna be late with a a late charge. This app sucks!!!! Worst app
Resident review
Worst app. I’ve lived here for about 9 months and this app doesn’t work. Security has re-registered me several times in an effort to resolve the problem, but I still never get any notices that I have a package. Only after I’ve picked up a package do I get a message that the package was picked up. Useless app.
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Unusable
The glitch in the login is still there, so don’t waste your time trying to reset your password. You will find yourself in an infuriating cycle.
A joke on you
All we wanted to do is make an HOA dues payment ( after switching to THIS HOA management company this year). Apps, portals, links, emails, everything a funhouse loop of dead ends or head scratching. Finally got a great rep who provided a quick pay link—even that took awhile, and now we’re having a blast trying to figure out how we can get into the app for next yr since everything shuts us out. (“Password resets invalid” etc, etc)
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Inefficient
I’m not quite sure if it’s because I don’t know how to get there or it’s not available but in either case there should be a back button to access previous screens. Additionally, I don’t appear to have any access to any of Trilogy as a whole communications. Nor does it seem that I have any access to anything outside of my village. It in fact I do have access. I’d appreciate a return comment to tell me how to get there.
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So frustrating
Good luck even logging in! It will glitch and since there is no desktop website (despite them heavily advertising it) you won’t be able to pay your fees! Truly the worst app I’ve ever seen
MSI through Frontsteps
Terrible site
Doesn’t work
Utterly useless software. Zero customer support. Capabilities marketed do not come close to matching reality. Mostly fake.
New email only section not needed
You have to first put your email in, then completely log in with your email and password. You can put any email on the first screen to get the email/password login screen. Also, WHY DO YOU LOG ME OUT SO MUCH. Every other app keeps me logged in. I literally have to log in every week.
Clunky and poorly programmed
Just let us use a mobile website, don’t force the app, especially if it’s so poorly built. Then I actually got an error that said “You submitted EMPTY_STRING. And EMPTY_STRING. …” it was much longer. And it was bc I hit the enter button, bc there’s no Next Field button. Recurring payments can’t be scheduled to start next month, so I have to set a reminder to come back to schedule it later. And the whole UI just looks like something that would result from a Jr. High coding project. So archaic!
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Worthless
App doesn’t function properly and auto payments started failing in 2025. Tried troubleshooting with support and accounting with no resolution so property management company just assesses late fees and unhelpful. Asked for alternative electronic payment method but ignored. Let’s go back to the 1980s and write paper checks and mail in snail mail. 🙄
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No facial recognition
Please add this capability for authentication. Your competitors like Vantaca have it.
Horrible
This is a horrible app and it is ridiculous that they charge a $4.95 convenience fee to homeowners for an ACH payment of annual dues.
Unusable
How do i setup autopay? How do i enable estatements? Is it even possible in 2026 please? Cryptic horrible UI, i want to throw up.
Has to be a better option
Was forced to download from my HOA web page. If you have your payment info saved in your phone it doesn’t matter because the autofill function doesn’t work with the app. By today’s standards it’s pretty inconvenient yet rest assured, you still get to pay that “convenience fee”.
Worst management app ever
Incredibly dysfunctional with terrible utility and worse customer service. Our management company is terrible and lazy to use this app. Clearly did no research on its functionality.
So many late fees because this doesn’t work
I have got so many late fees because the app tricks me into make me think I pay after I sub mint my payment to latter got charge a late fee
