Completely Dysfunctional
I’ve been attempting to log in for days, the app literally loops you in a circle back to the App Store. I’ve yet to successful get into my account (after contacting support and hearing nothing). I’ve reset my password, deleted the app, nothing works. This bug needs to be fixed immediately.
App does not work
This app is not working at all now and it hasn’t worked for weeks. It’s inconsistent and an advertises that there’s a website but the website is virtually useless as well. Also, when you write for SUPPORT, good luck in getting any answers back you will wait for a very, very long time.
Hate this app
Glitches every time I change password and try to login. Continually have to ask for support. Change password link sent by email and only good for 5 minutes! They act like I’m waiting on email with nothing else to do. I hate that my community management company uses it.
Horrible user experience
The app keeps throwing error anytime I try to login and trying to access the browser version just prompts you to download the app. Absolutely useless
Trash
This App is trash!! Good luck logging in and making payments!!!! Have an account one quarter with no changes and the next quarter it’s gone. Finally able to login and there’s no payment option.
If it ain’t broke, don’t fix it
Well, the last update broke it. Hit the update button, push the open button after the update., Nothing happens.
Terrible
Would give zero stars if I could. This app logs me out every single week. You have to type your email at least twice to login. Now I can’t login and it says password reset unavailable. Then it says there is no account associated with my email despite me using this email every single week to login. My HOA says my account is active but the app website says otherwise. Technically support hasn’t responded. Unable to create guest passes now which is a pain.
Not sure why the app all of a sudden stopped working
Not sure why the app all of a sudden stopped working
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The worst
It doesn’t load so you can’t make a payment.
Just pitiful
An average 6th grader could do better than this!
Sign in to my Frontstep’s account
Unable to not gain access to my account for nearly a month now and I went to my community office for help twice .She was unable to access my account on my phone.She has put a ticket in for to get this fixed . nothing has been fixed yet.
Not Good zero stars.
The worst. Can’t pay fees. Doesn’t let me log in. Tried re-register and I still can’t pay HOA. Junky.
Can’t make a payment
I’m overseas and overwhelmed. Haven’t been able to make my HOA payment. No support from the Vintage Group HOA either. They don’t even provide me with my account number. No responses from FRONTSTEPS technical dept after multiple attempts. Sucks!!!
Stuck on loading screen
Can’t even pay my fees now they are gonna be late with a a late charge. This app sucks!!!! Worst app
Resident review
Worst app. I’ve lived here for about 9 months and this app doesn’t work. Security has re-registered me several times in an effort to resolve the problem, but I still never get any notices that I have a package. Only after I’ve picked up a package do I get a message that the package was picked up. Useless app.
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Unusable
The glitch in the login is still there, so don’t waste your time trying to reset your password. You will find yourself in an infuriating cycle.
A joke on you
All we wanted to do is make an HOA dues payment ( after switching to THIS HOA management company this year). Apps, portals, links, emails, everything a funhouse loop of dead ends or head scratching. Finally got a great rep who provided a quick pay link—even that took awhile, and now we’re having a blast trying to figure out how we can get into the app for next yr since everything shuts us out. (“Password resets invalid” etc, etc)
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Inefficient
I’m not quite sure if it’s because I don’t know how to get there or it’s not available but in either case there should be a back button to access previous screens. Additionally, I don’t appear to have any access to any of Trilogy as a whole communications. Nor does it seem that I have any access to anything outside of my village. It in fact I do have access. I’d appreciate a return comment to tell me how to get there.
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So frustrating
Good luck even logging in! It will glitch and since there is no desktop website (despite them heavily advertising it) you won’t be able to pay your fees! Truly the worst app I’ve ever seen
MSI through Frontsteps
Terrible site
Doesn’t work
Utterly useless software. Zero customer support. Capabilities marketed do not come close to matching reality. Mostly fake.
