Contact member support?
Absolutely how exactly, is member support located at the better business bureau? Because the website for fuel rewards is user unfriendly! And for that I rate it a negative -5 stars actually make it -10 stars
Unable to access
I keep getting an error message when trying to sign in. I know I’m putting in the right email address and password.
Continued crashing
The app in past 3 months keeps crashing and logging me out and will not allow me to log back in. I have uninstalled and reinstalled to help with issue but now I get an error and won’t even load or let me login. Even trying to go through Shell App it reacts the same. App is long overdue for an app refresh and stability improvements.
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Shell Gas
Hi guys I have been a loyal shell customer for many years and I’d like to complain about the shell gas station always doing something so that I lose my points and lose time. I go get gas because I need gas. I just spent 20 minutes at the shell by my house trying to get gas. The pump just kept saying TO CHOSE ANOTHER TYPE OF GAS. And nothing worked. I just had to go to work like that. This is supposed to be a convenience not time lost. You guys need to get ur ish together. The cashiers arr ignorant of how to help and there isn’t even a number anywhere to contact someone who knows anything about it.
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“The data couldn’t be read because it is not in the correct format.”
I reset my password and everything and my password still does not work. It keeps on throwing up the same error code any time i try to log in. FIX YOUR APP!!!
Confusing
Very confusing with offers
Login function broken
unable to login using emailid and password as data as it give error for incorrect data format
App is being phased out
I guess the app is finally being phased out. It suddenly kicked me out and I couldn’t get back in. I will say I do remember getting emails stating to download the Shell App but the email didn’t have instructions on what to do since the app is being phased out. I will also say I didn’t like how the app always tried to force me to use my location when applying my discount rewards code. For new users download the Shell app! You have to use that one now. If you can’t sign into your fuel rewards acct via the Shell app and you can’t sign into your Shell account. You’ll have to do a “forgot password” on your Shell account via the app. For whatever reason the accounts are linked far as the email is concerned but not the password. Once you reset the password it should log you into the app then it’ll immediately prompt you to enter in your Fuel Rewards account password. ***For T-Mobile users you can copy the code in the T-Life app. Once you click redeem you can stroll down and see the code with a “copy” button next to it. I had to Google AI all of this I wasn’t about to lose points!
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Unable to login
It’s saying the data can’t be read cause it’s not in the correct format
Doesn’t work
Doesn’t work. Can’t log in. Error about correct format.
Big lie
Emails telling me about the 10, 20 and 30 cent discount for my next fillup. I got the app and the discount of 20 cents was not added to the app that had credentials from the other shell rewards app.
Login broken 6/9/26
Login format is broken. No way to log in
App glitches
The app tends to glitch a lot and kicks you out of it and makes you sign in again. When you try to sign in it tells you error codes
App issues
App not working
Not working
For at least 6 months now I haven’t been able to log in, it won’t even let me make a new password or anything. It’s been so annoying when I have T-life that sends me codes for money off gas and I can’t even use it. Fix yalls app please
Unable to login
System constantly gives an error that I cant log in and to try again later multiple times
What it doesn’t do:
This app doesn’t load station prices. When the TMobile app loads points they do not display as active. Station hours would be nice for night travelers.
DOESNT WORK AT ALL
Has all the issues. Seriously doesn’t work.
Great
Love this app
Breaks on Tuesdays
Company is incapable of making an app that can handle requests, knowing that well in advance there was going to be a major deal going on. Lazy
